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  • FIRST POST
    • iarniee
    • By iarniee 11th Nov 19, 9:33 AM
    • 95Posts
    • 82Thanks
    iarniee
    0 WOW
    Air Norwegian Claim - Thoughts
    • #1
    • 11th Nov 19, 9:33 AM
    0 WOW
    Air Norwegian Claim - Thoughts 11th Nov 19 at 9:33 AM
    Hi guys,

    I've made a claim for Norwegian Air, it's to do with a flight I had back from Tenerife South near the end of September.

    Basically, what happened... We were on the runway speeding to take off and me and a friend and a few people behind us noticed a fire break out on the left wing, it was spurting flames out, we all had to stand up and shout to stop the airplane. We were sat on the runway for a good 45-50 minutes with the engine turned off.. Finally we were taken off the plane and put into the waiting area for another 2 hours + without anything from Norwegian air. Finally 3 hours later they organised hotels for us, this was about 2AM. We went to the hotel and then was back at the airport for 8 for our other flight (16 hours later) this flight was then delayed another 2-3 hours..

    Turns out when we got of the bus to get on the plane it was the same one that caught fire, captain said it was an fuel oil leak. (Obviously the plane was half empty as no one wanted to get on a plane that caught fire on the runaway.

    Anyway, all i've gotten back from them after 6+ weeks is an automated response, should I chase this up and also do I have grounds for a complaint?


    Thanks for reading.
Page 2
    • dickydonkin
    • By dickydonkin 11th Nov 19, 7:24 PM
    • 2,926 Posts
    • 2,954 Thanks
    dickydonkin
    Thanks, glad I made the complaint before seeking advice on here as most people to suggest to bite the bullet and move on.
    Originally posted by iarniee
    Indeed....!

    There are too many who tend to offer Ďadviceí who know very little of the subject matter.

    It never ceases to amaze me how many people answer questions with questions.....but there you go, thatís the nature of the beast I suppose.

    I cannot even believe people are questioning the validity of your success for a very valid EC261 claim.

    Well done for following your own instincts!
    • bradders1983
    • By bradders1983 12th Nov 19, 7:46 AM
    • 929 Posts
    • 652 Thanks
    bradders1983
    Indeed....!

    There are too many who tend to offer ‘advice’ who know very little of the subject matter.

    It never ceases to amaze me how many people answer questions with questions.....but there you go, that’s the nature of the beast I suppose.

    I cannot even believe people are questioning the validity of your success for a very valid EC261 claim.

    Well done for following your own instincts!
    Originally posted by dickydonkin
    Erm...I think most people thought he wanted to complain about what happened to the plane, rather than about them taking 6 weeks to reply to an EU compo thing.
    • dickydonkin
    • By dickydonkin 13th Nov 19, 3:30 PM
    • 2,926 Posts
    • 2,954 Thanks
    dickydonkin
    Erm...I think most people thought he wanted to complain about what happened to the plane, rather than about them taking 6 weeks to reply to an EU compo thing.
    Originally posted by bradders1983
    Erm....I would suggest that 'most people' have not read the thread in its entirety as the OP had made it blatantly clear what he was claiming for - there was certainly no specific reference for claiming to what happened to the aircraft.

    And yes what else would I be referring too?
    I put the EU compo + expenses claim in.
    Originally posted by iarniee
    I certainly never thought otherwise even though the OP made numerous references to the delay, however, provided the details of why the delay occurred in the first instance which is the crux of any such claim.

    He was certainly entitled to claim the 'EU compo thing' which was proven to be the right thing to do.
    • bagand96
    • By bagand96 13th Nov 19, 4:42 PM
    • 3,094 Posts
    • 2,020 Thanks
    bagand96
    I think what maybe confused the issue was all the Daily Mail style hyperbole about the passengers having to alert the pilots that the engine was on fire as they rolled down the runway, because the crew had no idea.

    It was a valid EU261 claim and Norwegian have rightly paid out on it.
    • stoneman
    • By stoneman 15th Nov 19, 11:48 PM
    • 4,350 Posts
    • 3,268 Thanks
    stoneman
    OP should have been concise in his original post. Instead he/she went on a rant, which doesn't go down well.
    The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.
    • Ganga
    • By Ganga 16th Nov 19, 3:28 PM
    • 1,909 Posts
    • 1,099 Thanks
    Ganga
    It was post number 4 before any mention of compensation for flight delay,the original post mentioned everything but.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
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