CeX/WeBuy staff answers phone with the words 'What's the problem'

wiseplutonian · 25 January 2020 at 1:31PM

While discussing an issue with customer service staff at their Uxbridge Store, I asked to speak to the manager.

The manager came to the phone and the greeted me with the words 'What's the problem'!

Upon me pointing out that I was slightly shocked by his telephone etiquettes, he insisted to justify that it is absolutely acceptable way of taking a call by the words 'What's the problem'.

At this point, I just told him that I will speak to their central support team about my issue rather than tolerate this aggressive and offensive attitude.

My issue was finally resolved by the team at head office.

However, I just feel that this kind of culture is allowed to breed with lack of consequences and I am sure this staff member will carry on speaking to customers in this manner.

[Deleted User] · 25 January 2020 at 1:34PM

wiseplutonian wrote: »

While discussing an issue with customer service staff at their Uxbridge Store, I asked to speak to the manager.

The manager came to the phone and the greeted me with the words 'What's the problem'!

Upon me pointing out that I was slightly shocked by his telephone etiquettes, he insisted to justify that it is absolutely acceptable way of taking a call by the words 'What's the problem'.

At this point, I just told him that I will speak to their central support team about my issue rather than tolerate this aggressive and offensive attitude.

My issue was finally resolved by the team at head office.

However, I just feel that this kind of culture is allowed to breed with lack of consequences and I am sure this staff member will carry on speaking to customers in this manner.

And you are so right, they just don't train servants staff like they used to.

JJ_Egan · 25 January 2020 at 1:43PM

Its a vent not a consumer right .

I am actually more shocked by the OPs calling ( what's the problem ) aggressive and offensive .

davidmcn · 25 January 2020 at 1:49PM

"What's the problem?" seems a perfectly reasonable start to a conversation with a customer whom they are aware has some sort of problem requiring resolution. I think you're taking it the wrong way.

ElefantEd · 25 January 2020 at 3:54PM

It would, in my opinion, be more annoying for the manager to say "How may I help you?" or something similar.

Starting with "What's your problem" at least acknowledges that she or he knows there is a problem, even it's a bit blunt. "How can I help with your problem?" might be a better approach, but "What's your problem?" is neither aggressive nor offensive.

elsien · 25 January 2020 at 3:59PM

And this is one of the reasons I don't work in retail. Customers you have to be polite to when you're actually thinking "oh !!!!!! get a grip."

Aylesbury_Duck · 25 January 2020 at 4:37PM

What's the problem?

mattyprice4004 · 28 January 2020 at 2:51AM

I’m ever so glad my days in retail are over...

Was it a serious issue, or were you having a ‘the customer is always right’ whinge?

ToxicWomble · 28 January 2020 at 1:50PM

The tone and Inflection are the important details that are missing.

But yes, what is your problem ?

Paul_DNAP · 28 January 2020 at 2:14PM

Expecting to be treated with impeccable etiquette at CeX? Really?

And since you were at the customer service desk and asked for it be elevated to a manager, they were possibly right to assume you had a problem that needed to be dealt with.

I think you were in the wrong here, not them, sorry.

born_again · 28 January 2020 at 4:02PM

It would all depend on how they said "What's the problem'"

CeX/WeBuy staff answers phone with the words 'What's the problem'

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free