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    Aviva Medios Healthcare - are we being treated fairly?
    • #1
    • 20th Dec 11, 4:04 PM
    Aviva Medios Healthcare - are we being treated fairly? 20th Dec 11 at 4:04 PM
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    Back to the original post...

    I have been informed by Aviva that the cost of my Aviva Medios Healthcare policy is to incease by 20% this year. I understand that Aviva have made a business decision to increase the cost so as to maintain the profitability of the product. Aviva do not sell this policy anymore and therefore there is a diminishing number of policyholders who are getting older and therefore claiming more often. Aviva sell a new product that they seem keen to move me to but it does not offer guarantees that the existing product offers, mainly no age related increases.
    It seems that Aviva want to run this as a separate business and not part of their overall healthcare business and therefore sharing the risk and cost across all of their customers.
    All this means is that costs will rise disproportionately for customers of Aviva Medios until the increases have reached to such a level that Medios customers cannot afford the premiums. Thereby having to cancel their policies or move to an inferior product.
    This cannot be fair. Watch out because if they treat one group of customers in this way they can do the same again with another group.
    The sad thing is that Aviva should be a brand that you should be able to trust long term which is what you need with such a product.
    Last edited by Former MSE Zorica; 06-02-2014 at 5:02 PM. Reason: spelling
Page 18
    • paulmayo
    • By paulmayo 1st Mar 17, 4:05 PM
    • 6 Posts
    • 12 Thanks
    Hi everyone

    I'm happy to report another positive step forward, as I've now had a very positive conversation on the phone with Windywo, who feels as both Jum and I do, that there are various things that can be done to address the way Aviva has treated us. We have agreed to wait to see if we can also arrange direct contact with Colinmb and Supersonicol before moving forward. As things are starting to happen, if you want to be involved please contact me.
    • WindyWo
    • By WindyWo 13th Mar 17, 7:30 AM
    • 7 Posts
    • 6 Thanks
    Hi Supersonical

    Please see below and advise paulmayo. Thanks!

    I have only just found this forum and am so relieved to find that I am not alone is my problems with my Medios policy. I signed up to it in 1997 with all the promises already mentioned. I have queried the price increases with Aviva and have been fobbed of with ' administrative costs' etc.
    I am very keen to support this . What should I do to register my angst??
    Thank you to everyone involved in this fight.
    Originally posted by Supersonicol

    Judging by the recent posts, there appears to be 5 of us now who are still looking to take action -
    paulmayo (myself)

    I have spoken already with 02jim on the phone and we are both ready to start something but agreed to wait to see if others were willing to join with us. If the others listed here are willing to call me, I'm happy to act as a central contact point initially. If any of you are concerned about your phone number being visible when calling me, dial 141 before my full number and your number will not be shown to me. You can check that this is true by looking online or contacting BT. I hope to hear from you all.
    • 02Jim
    • By 02Jim 14th Mar 17, 8:17 AM
    • 26 Posts
    • 32 Thanks
    Paul Mayo's mobile no. is on #333 if anybody is having difficulty finding?
    • JoelyG
    • By JoelyG 15th Mar 17, 2:43 PM
    • 8 Posts
    • 1 Thanks
    Aviva HealthCare Premium Hikes
    I am astounded that a company such as Aviva, a regulated company, should be permitted to apply a price increases universally across policyholders without consideration for example as to the claim history for example of its policyholders. Its no claims policy is dis-enginuous.

    I have just received a 19.2% increase to my annual premium on a private healthcare policy to which I have never claimed in 4 complete years of cover. As risk managers, how could this insurer believe I would renew?

    Any suggestions how I might appeal or challenge this within Aviva, would be welcome. This price rise has been explained by "medical inflation" and "product rate review".

    Many Thanks
    • mwng
    • By mwng 10th Jun 17, 11:46 AM
    • 31 Posts
    • 104 Thanks
    I am up for this. Please email me on
    • DonPedro
    • By DonPedro 17th Jul 17, 9:30 AM
    • 2 Posts
    • 2 Thanks
    Legal Action
    I was a policyholder for 10yrs plus, but found the increases too much & have switched to another insurance company earlier this year (2017).
    I would be interested in joining the group with regard to getting a legal opinion.
    One question-would I be excluded since I'm no longer have insurance with Aviva?
    • 02Jim
    • By 02Jim 4th Aug 17, 1:45 PM
    • 26 Posts
    • 32 Thanks
    I'm still game - how are we to take this forward? I'd like to know where the others have gone. Did they do a private deal?
    • alanjg1
    • By alanjg1 19th Nov 17, 11:58 PM
    • 11 Posts
    • 6 Thanks
    Aviva Medios
    I thought this had died out so please count me in for any future action.
    • ianb24
    • By ianb24 28th Dec 17, 6:41 PM
    • 8 Posts
    • 6 Thanks
    I went to the ombudsman, in 2013/2014, pointing out near enough all these problems & irregularities in detail. Disgracefully, they only accepted that the 2012 premium increase was wrong because Aviva failed to give me an adequate explanation for the increase, and that my case was similar "Mr D", so awarded me 659.71. This was confirmed on appeal. I rejected the money as I did not want to sign that I would be bound by the decision. I am on the ombudsman decision website as "Mr & Mrs V"
    I have sort of moved on now, trying not to remain bitter! Aviva seem to be able to do what they like.
    • rogercorke
    • By rogercorke 17th Apr 18, 7:02 AM
    • 2 Posts
    • 0 Thanks
    Medios Insurance policy
    Hi there

    I haven't been onto this forum before and was astounded to discover 18 pages of comments about the disgraceful way Aviva are acting in relation to the Medios insurance policy, which I have had for 18 years. My insurance broker says that I could be paying more than 500 less a year for myself and my wife by taking out another insurance policy but that's not the half of it: that calculation assumes I'm a 63-year-old but I took out my Medios policy in 2000, so I should be paying much lower premiums than that.

    I'm only staying in it to ensure that I get proper recompense in the end.

    I would definitely be up for paying to get a legal opinion on this. You can contact me at
    Roger Corke
    • Just2019
    • By Just2019 18th Apr 19, 3:57 AM
    • 1 Posts
    • 0 Thanks
    Can Anyone Help Please
    I am new here (just found the thread) and so happy to know I am not alone in my feelings about Aviva and the Medios policy.

    I have just challenged Aviva on not being able to change the hospital list. They say in 2013 policy holders were informed there would no longer be an option to change hospital lists. I recall the renewal papers saying you would not be able to move between the three contracts (between Medios; Exec: Options) or change your excess but I do not recall anything about hospital lists. Aviva also argue the hospital list is part of the policy and I do not think it is. The hospital list was a separate brochure which accompanied the PMI policy but was not part of it. The reason it is important is that people 'who chose the City/Extended list because they lived or worked in London are trapped into paying considerably more than is necessary if they move to the country in retirement and only need the Provincial/Key list.

    I wo0uld love to join any Class Act and know a great number of lawyer but need to understand the basis of the claim.

    I hope to hear from someone soon.

    Thanks everyone.
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