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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 9th Feb 15, 9:26 AM
    • 654Posts
    • 404Thanks
    MSE Dan L
    Add your feedback on energy supplier Zog Energy
    • #1
    • 9th Feb 15, 9:26 AM
    Add your feedback on energy supplier Zog Energy 9th Feb 15 at 9:26 AM
    This is a feedback thread on energy supplier

    Zog Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, watch our New to Forum? Intro Guide.
Page 14
    • bufferz
    • By bufferz 15th Feb 19, 8:37 PM
    • 66 Posts
    • 17 Thanks
    bufferz
    Joining zog this weekend - engie contract just finishing end of march, a 2 ye fix is costing me an extra £1 a month, compared to an extra £10 a month with engie.
    • hawkwind
    • By hawkwind 25th Mar 19, 11:58 AM
    • 223 Posts
    • 72 Thanks
    hawkwind
    Just switched my gas to Zog 2 year fixed as Avro prices has shot up.
    Hopefully everything changes smoothly.
    • Subaru WRX
    • By Subaru WRX 25th Mar 19, 12:22 PM
    • 153 Posts
    • 45 Thanks
    Subaru WRX
    Had no problems with my time with Zog, I renewed my contract recently too. The online submitting of readings is very simple each month.
    • Tafrock
    • By Tafrock 7th May 19, 4:15 PM
    • 444 Posts
    • 118 Thanks
    Tafrock
    4 years a very happy zog customer. No frills website. No app just one regular monthly reading at end of month, bill appears around 12th for me

    Very responsive to emails

    I recommend them
    • molerat
    • By molerat 12th Jun 19, 1:06 PM
    • 21,369 Posts
    • 15,629 Thanks
    molerat
    Just past half way through my 2 year fix and built up a bit of credit. E-mailed late last night and received a reply at lunch time that they will refund the full credit.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • WoollyMan
    • By WoollyMan 22nd Jul 19, 11:23 AM
    • 6 Posts
    • 6 Thanks
    WoollyMan
    Continuing smoothly
    I've been with them 4Ĺ years, including several changes of tariff - no problems experienced. The website is no frills, and no app, but it's easy to submit the monthly meter reading online. A bill/statement is sent each month as an attachment to an email - no hassle of logging in so definite thumbs up from me for that.
    • tomthered
    • By tomthered 22nd Jul 19, 2:04 PM
    • 244 Posts
    • 62 Thanks
    tomthered
    Like WoollyMan been with them at least 4 years and got to say their customer service is the best. Submit a read at the end of the month and get a bill sent. I stay even though there are slightly cheaper providers.
    • molerat
    • By molerat 22nd Jul 19, 2:10 PM
    • 21,369 Posts
    • 15,629 Thanks
    molerat
    They are slowing down though, they do sometimes take up to half a day to reply to e-mails
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • PennineAcute
    • By PennineAcute 22nd Jul 19, 4:18 PM
    • 510 Posts
    • 278 Thanks
    PennineAcute
    Moved my gas over to ZOG. Was previously a customer of Zog before I moved to Utility Point.

    Switch went perfectly and was told that my first payment was 15 July. Checked my online banking on this day, to find that the DD had been refused by my bank. Checked my DD and there was no DD mandate. Phoned the bank and they told me it had been declined due to no mandate being set up.

    Contacted Zog the same day, and later on in the day, had an email requesting if I could make a direct payment for that month's amount. Did this a couple of hours later.


    Next day, I received a snotty email, asking me why I had cancelled the DD, that if I did not set it back up (by completing the DD mandate orm from a link in the email) that my SC and UP would increase. Also asking that if I had an financial difficulties, to contact them.

    I replied to this email, expressing my dissatisfaction that they had sent this, especially as I had contacted them first, the previous day to attempt to sort the matter out.

    They responded with "that email was an auto response" and that they are looking into it.

    As yet, not heard anything else from them and no mandate is showing on my online banking.

    Looks like I will have to keep making direct payments to them.
    • molerat
    • By molerat 7th Aug 19, 7:49 PM
    • 21,369 Posts
    • 15,629 Thanks
    molerat
    Quick off the mark with bills this month !
    https://www.helpforheroes.org.uk/give-support/donate-now/
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