247 Home Rescue Contract Complaint

Won't let me cancel my contract on a supposed monthly rolling contract which changes to an annual contract AUTOMATICALLY if you make a claim (apparently it tells you this on page 7 of the terms and conditions in the small print ), they want £300+ to cancel my contract which has only 5 months left on it when I'm paying £25 a month (How does that add up?). {text removed by MSE Forum Team} They always take 4-5 days to come out even if you have young children. I wouldn't ever use them again!!! Go with a more expensive company who are reliable {text removed by MSE Forum Team}, there is a reason they are cheap! ( I don't trust the 5 star reviews on here.)

Well where do i start.... i signed up for home appliance cover back in Jan 16, it would cost me £14 a month to cover 4 appliances...not bad i thought.

Problem 1 - So the first issue was my dishwasher. It broke. I called the claims line, went straight to voicemail and left a message, called later in the day, again, same problem, called next day, same problem. called 3 days later, same problem, used the online chat , no answer. Went on the website and called a different number spoke to a representative and they asked me when it broke, i said about 4 days ago and they said its not covered as i hadn't informed them within 24 hours, so after explaining that i had left several messages and also sent an email to try and tell them they asked why i had been calling the claims number when i should have been calling the direct number......erm because your website says to make a claim call this number.....After a number of calls to them i finally managing to speak to someone in authority they decided to allow me to make a claim, dishwasher fixed.

Problem 2 - This week my washing machine wouldn't turn on so i called the direct number this time and spoke to a so called representative who advised me to check the fuse in the plug (which seems obvious to do 1st, but knowing what this company is like i thought id better check this was allowed) anyway it wasn't the plug and in fact i managed to turn it and a fault code came up on the dash. So called back and after being on hold for 30 mins trying to get through i spoke to someone else, they then asked me when did it break so i said today (which it did) and her reply was "why did you tell my colleague earlier that it happened last week?" !!!!!! no i didn't, it happened today, trust me i have 3 kids, i cannot go without a washing machine for more than a day let alone a week, arrghhhh! So after 10 minutes of me saying i didn't say that they agreed to put through the claim.

Problem 3, today i had a call from a girl saying that they couldn't process the washing machine claim because i have only been paying £4 a month and i owed them £200...WHAT....! They told me i had prove i have been paying £14 since January, so when i logged into my bank account i discovered that i had in fact actually been paying £24 a month (should only be £14) so i called them to be told that i had in fact signed up for a 6 month promotional offer and that fees would go up after this, there was nothing in my contract that says this, my DD form says £14 a month so i asked to speak to a manager and guess what.....no managers to speak to me. 5 minutes later i then get a call back from the girl who claimed i had only paid £4 a month saying it was a mistake (im thinking what if i was a vulnerable person and just paid up the money - its probably one of their tricks!) Anyway i told the girl all about my latest conversation and the whole 6 month promotion thing, she then told me that in fact i was not on a 6 month offer and that they wrote to me in May to say that my DD was going up to £24 a month because my premium is too cheap, she told me that it should never have been sold at this price and there's nothing i can do about it and guess what....they are not underwritten by Financial Conduct Authority. so there's nothing i can do.

I am extremely frustrated with this company, my claim is going through for the washing machine so i cant even cancel, plus from reading other threads it looks like i will have to pay a fortune to cancel the contract. My advice - this company is a joke, the staff have no idea what they are doing, they will do anything to not put a claim through {text removed by MSE Forum Team} Stay well away.

This call to 24/7 Home Rescue really upset me, I found it unhelpful and patronising, so much so that I am trying to cancel my membership to 247 just because of this incident.

After having this contract for almost a year I contacted 247 for annual service. On querying details with them after the engineers visit they responded by being rude, abusive, vague, aggressive and talked over me. When I did ask very simple questions I was told they do not like the tone and hung up on me.

Tried to cancel contract but was told they would have debt collection onto me as I have to stay for a full year as their engineer did visit for a service and gas safety check and CP12.(all in one go near the end of 12 months).
He did not spend more than 30 mins on premises and replaced no parts.

As tenants had gone before the engineer arrived the CP12 and safety check was no longer necessary He told me that there were no issues with the boiler and that it was working fine and safe and should need no attention for another year.. I then told him about a minor fault that to my mind would be part of a normal service and he noted it in his report. I was then told by 247 that it was remedial work despite the boiler operating normally for almost a year and no visits from them. Finally, they will not provide any repairs unless you pay for this so called remedial work separately (this is to prevent any breakdowns) and if you don't will not cover you for any faults .No point in having their cover if it is not going to breakdown anyway.

I was asking what I thought to be quite reasonable questions but was met with a very vague answers and aggressive nature and then the woman just hung up on me, despite my request to speak to a manager. I have to agree with everything I have read in these posts so far. They will do whatever they can to turn any claim down and say that it is your responsibility.

This is one of those companies that commences work on your boiler and then finds a whole lot of additional costly remedial action, telling you that you're in danger if you continue to use the boiler without the repairs. They demanded £200 to replace a £45 part that didnt even need replacing (according to the engineer I later called in). If you challenge them or try to cancel your contract they get really nasty. Two reps refused to even cancel my contract, and one mocked me and implied I was mentally unstable when I got annoyed with him about how I had paid £70 for a service they refused to carry out, citing remedial action as the reason they couldn't complete. Beware the terms and conditions {text removed by MSE Forum Team}... you will lose money