Customer wants compensation 8 months after hair treatment, threatens about Small Claims Court.

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  • modcalen
    modcalen Posts: 7 Forumite
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    Enterprise_1701C wrote: »
    Has she got proof she actually used your salon?
    Yes, although I don't really remember her visiting the salon.
  • motorguy
    motorguy Posts: 22,473 Forumite
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    Surely she would need to have evidence that she went to the doctors at the time, the doctor diagnosed the hair loss as being caused by the hair treatment and / or a specialist concluding the same?

    She cant just conclude herself the two are linked.

    As per other advice, i'd be phoning my PL insurance company and seeing what they say. I am sure they have armies of people who rebuff nonsense claims like this daily.
  • trailingspouse
    trailingspouse Posts: 4,035 Forumite
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    She has 3 years (or 3 years from turning 18 if she was under 18 at the time) in which to lodge a claim of negligence against you. It makes no difference whether you, or anyone else on here, thinks she 'should' have done it sooner. The 3 years starts counting from the time when she realised there was an issue and that someone had been negligent. Beyond 3 years and the Statute of Limitations kicks in.



    So, if she has a legitimate claim, then she is perfectly within her rights to be making the claim now, rather than at the time (for example, at the time she may have thought that the hair would grow back, but has now been told that it won't).



    But as others have said, she will need a lot more evidence than she is currently presenting. Remember those 3 little words - 'So sue me'.
    No longer a spouse, or trailing, but MSE won't allow me to change my username...
  • Mistral001
    Mistral001 Posts: 5,349 Forumite
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    edited 10 February 2019 at 1:51PM
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    If someone loss their hair as a result of a hairdresser's negligence, they would probably be able to claim tens of thousands pounds by going to a no-win-no-fee lawyer, rather than spending the money on a small claims court application fee to get only a few hundred pounds.

    Note you MUST tell your insurance company that you have had this claim for damages, even if it is a hoax. If you do not, then it could affect any future claim you make on your insurance in an unrelated matter.
  • trailingspouse
    trailingspouse Posts: 4,035 Forumite
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    Mistral001 wrote: »
    If someone loss their hair as a result of a hairdresser's negligence, they would probably be able to claim tens of thousands pounds by going to a no-win-no-fee lawyer, rather than spending the money on a small claims court application fee to get only a few hundred pounds.


    This is what makes me think it's a hoax. If you had genuinely lost your hair you would be wanting more than £700 to make up for it!! But - £700 is a handy amount of money and the sort of money that a hairdresser might be able to lay their hands on if they were scared.
    No longer a spouse, or trailing, but MSE won't allow me to change my username...
  • Blackbeard_of_Perranporth
    Blackbeard_of_Perranporth Posts: 7,605 Forumite
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    She’s a chancer. Ignore.
  • Savvy_Sue
    Savvy_Sue Posts: 46,024 Forumite
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    modcalen wrote: »
    That's probably the best thing to do, but the problem is that she keeps contacting us and making threats.
    This is definitely one to talk to your insurer about. They will have a clear pathway for any claim she wishes to make. They tell you what they want, you tell her, and she either vanishes or puts in a claim.

    I'd report her threats to the police, especially if they are more than reputational.
    Signature removed for peace of mind
  • Percy1983
    Percy1983 Posts: 5,244 Forumite
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    My mate did my hair 20 years ago, not got much left now, his fault...

    Anyway, I would just point her to the small claims court, if calls keep coming in block her.

    As above hand over to your insurance company, they will require all her evidence, to which they can confirm time/date of photos but also question why the claim has taken so long etc.
    Have my first business premises (+4th business) 01/11/2017
    Quit day job to run 3 businesses 08/02/2017
    Started third business 25/06/2016
    Son born 13/09/2015
    Started a second business 03/08/2013
    Officially the owner of my own business since 13/01/2012
  • mummy2threeboys
    mummy2threeboys Posts: 1,006 Forumite
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    Sounds like a scam to me, I thought most salons offered 24 hour dye tests?
    Compers challenge 27/70
    £1805/2018
  • gettingtheresometime
    gettingtheresometime Posts: 6,911 Forumite
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    mummy2threeboys wrote: »
    Sounds like a scam to me, I thought most salons offered 24 hour dye tests?

    My hairdresser won't dye hair unless you've had a patch test prior to your 1st visit and if you've left it more than 6 months between dyes
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