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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by Former MSE Andrea; 11-09-2017 at 1:59 PM.
Page 83
  • E.ON Company Representative: Malc
    E.ON Billing
    I was with Eon from the day I moved into my House way back in 2002. I was not perturbed by the bills steadily increasing over the years, hey it's inflation right!
    Having quite a decent job, each month Eon would send me a bill for about 100. I never really knew the cost of electricity and I never really shopped around. Too much hassle right?
    I was encouraged to go paperless, but I had yet to buy a smart phone so kept with paper bills.
    Time went on.... I retired two years ago. Now, with a meagre pension I started scrutinising my monthly outlay.
    I wanted to reduce my bills, so looked at a comparison website to see what was on offer.
    With a switch of electricity provider and the installation of a smart meter, (free of charge), the new provider promised a reduction of at least 30.
    As well as the new meter, I had a remote device that showed me my usage, WOW!!
    It displayed my consumption was averaging about 1.30 / day.
    My monthly Direct debit is now about 40..... I knew car insurance was a rip off if you didn't shop around each year, but utility providers. I am so angry with myself for those 16 years of overpayments. I don't want to work it out how much I have given them. Where do I stand? Can I recover my loss?
    Cheers for any feedback Shytorque
    Originally posted by Shytorque
    Hey Guys, Thanks for taking the trouble to reply. I wasn't expecting much more than the answers that you gave. i quite honestly wanted to vent a little. yes I know it is my own fault not seeking a better deal sooner. It is the fact that I did not realise that the cost of kw/hr tariffs were that different. Thanks again, rant over.
    shytorque
    Originally posted by Shytorque

    Hello Shytorque and sorry to lose you.

    I can't really add to Gerry1 and Smodlet's comments. We wouldn't look to revisit past bills unless there was a specific issue like using estimated readings when actual ones were available. I'm afraid being on a more expensive tariff wouldn't come into this category as we offer several products for customers to choose from. We also put a 'Could You Pay Less' message on all bills and statements to let customers know where alternatives are available.

    Sorry I can't offer anything more Shytorque.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Switched in June 2019. The switch went smoothly, and I have received MSE cashback - as well as being on what is still the cheapest fixed rate tariff. Although I have a smart reader, as it was installed by another supplier, it is dumb and I have to submit readings each month - but at least the smart meter gives me them without my having to go outside. Eon suggested lowering my monthly direct debit, and that has worked out well so far.
    Originally posted by BMW51K

    Hello BMW51K and many thanks for joining us.

    Glad the switch went smoothly including receiving the cashback from MSE.

    With the smart meter, we're looking to upgrade earlier SMETS1 meters so they're managed in the same way as the later SMETS2. This will restore many of the smart features lost when you changed supplier. It includes smart meters fitted by other companies and now supplied by us. We're looking to complete the work by the end of this year.

    Upgrades will be done remotely so there's no need to visit your home and we'll let you know once done.

    There are some early smart meter installations (mainly those fitted from 2014 and before) where this won't be possible. In these cases, we'll offer to fit a new SMETS2 meter.

    Have you used the Direct Debit Manager on our website? This tool lets you take more control of your monthly payments including being able to raise or lower them to suit different circumstances.

    Hope this is of interest BMW51K.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Bettie
    • By Bettie 18th Jan 20, 2:44 PM
    • 1,104 Posts
    • 1,255 Thanks
    Bettie
    Update for anyone in the same boat
    ..I have eventually managed to get through to the change of supplier number. It would seem there is nothing they can do as its a problem with the smart meter which "loads of other suppliers can't fix either " it's to do with people "up the chain" being able to sort it.
    Hopefully it will sort itself out one day !
    Not sure what it all means, it is a new smart meter 2
    I guess I'll just sit back and wait
  • E.ON Company Representative: Malc
    Switching to E.ON
    I joined Eon last November . They were given readings. I can't access much of the Eon site now, maybe my IPad is too old but there's nowhere to enter readings or see any bills. I can see a gas bill on my phone and I'm being told to lower my DD . I did online chat and was told the electric has not been set up correctly and I need to phone the change of supplier team.
    After holding on for quite a while I gave up. . I'm worried about phoning 0345 numbers and the cost ! Is there any freephone number ? Or any other way to contact and get this sorted ? I feel I've wasted my afternoon
    Originally posted by Bettie
    Update for anyone in the same boat
    ..I have eventually managed to get through to the change of supplier number. It would seem there is nothing they can do as its a problem with the smart meter which "loads of other suppliers can't fix either " it's to do with people "up the chain" being able to sort it.
    Hopefully it will sort itself out one day !
    Not sure what it all means, it is a new smart meter 2
    I guess I'll just sit back and wait
    Originally posted by Bettie

    Hello Bettie and I'm sorry there's a problem.

    Must admit, I'm a tad confused. Your earlier post spoke of a difficulty using your online account. After this we told you there's an industry-wide issue with SMETS2 smart meters?

    Not sure what you're struggling with Bettie. How did we describe the smart meter problem? If you let me have a bit more information I'll see if it rings any bells.

    Thank you.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Bettie
    • By Bettie 21st Jan 20, 10:34 AM
    • 1,104 Posts
    • 1,255 Thanks
    Bettie
    My online account is blank except one box that I can click on which tells me what my house is using in percentages . According to that it is not using electric despite being duel fuel. That's because the electric has not been set up correctly. ( so say "a fault with being able to read smart meters 2 which is a common fault and not confined to Eon " )
    As I am unable to give readings online I thought the lady on the phone may have asked for them and she didn't, nor did I think to offer them.
    So we left it that one day it would all be sorted somehow and we would leave the direct debit as it was to cover the electric which at present seems to be 0
    A bit confusing maybe.
    Since writing this I have been online with a phone and I can see my account. I have to think therefore my iPad is too old to view things. However, there is still only a gas bill and no mention of electric plus still being recommended to lower direct debit.
    Last edited by Bettie; 21-01-2020 at 12:36 PM.
  • E.ON Company Representative: Malc
    Switching to E.ON
    My online account is blank except one box that I can click on which tells me what my house is using in percentages . According to that it is not using electric despite being duel fuel. That's because the electric has not been set up correctly. ( so say "a fault with being able to read smart meters 2 which is a common fault and not confined to Eon " )
    As I am unable to give readings online I thought the lady on the phone may have asked for them and she didn't, nor did I think to offer them.
    So we left it that one day it would all be sorted somehow and we would leave the direct debit as it was to cover the electric which at present seems to be 0
    A bit confusing maybe.
    Since writing this I have been online with a phone and I can see my account. I have to think therefore my iPad is too old to view things. However, there is still only a gas bill and no mention of electric plus still being recommended to lower direct debit.
    Originally posted by Bettie

    Hello Bettie and many thanks for the additional information.

    Just a thought. Are you able to use a full Desktop Browser? There are sometimes issues with tablets.

    Also, what web browser are you using? We only support Chrome (latest 71 and two previous versions), Firefox (latest 64 and two previous versions), Edge (latest 17 and the previous version), Safari (latest 12 and the previous version) and Internet Explorer (latest 11 version only).

    If this fails, please speak to us again as the smart meter issue you mention shouldn't be having this sort of impact on your online account.

    I'm sorry we didn't take meter readings from you when you called. The advisor should've asked for them.

    Thanks Bettie.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Gerry1
    • By Gerry1 21st Jan 20, 3:17 PM
    • 1,276 Posts
    • 818 Thanks
    Gerry1
    Firefox (latest 64 and two previous versions)
    Originally posted by E.ON Company Representative: Malc
    The latest version of Firefox is 72.0.2 !
    • Bettie
    • By Bettie 21st Jan 20, 3:24 PM
    • 1,104 Posts
    • 1,255 Thanks
    Bettie
    9.3.5 Safari so it's too old. That's one problem sorted. Accessing it on the phone tells me I'm due to give meter readings in March. I will wait till then and see if after giving readings I get a bill or see an online electric acknowledgement. Thanks for your help. I will return in March and let you know.
  • E.ON Company Representative: Malc
    E.ON Supported Browsers
    The latest version of Firefox is 72.0.2 !
    Originally posted by Gerry1

    Thanks Gerry1. I've passed this on to our website people.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Supported Browsers
    9.3.5 Safari so it's too old. That's one problem sorted. Accessing it on the phone tells me I'm due to give meter readings in March. I will wait till then and see if after giving readings I get a bill or see an online electric acknowledgement. Thanks for your help. I will return in March and let you know.
    Originally posted by Bettie

    Happy to help Bettie.

    Please be aware, if your browser or operating system isn't one we support, you might not be able to see or read things on our website.

    Thanks Bettie.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • jrawle
    • By jrawle 24th Jan 20, 5:30 PM
    • 240 Posts
    • 137 Thanks
    jrawle
    I'm on Fix Online Exclusive V10, and I received an e-mail today saying, "As part of your current energy tariff, you agreed to have smart meters installed." Reading through the thread, as Malc has confirmed, the terms and conditions only say they can contact you about having one installed. Malc has also apologised and said they need to update their messaging, yet a few months later, misleading messages are still being sent.

    I have also noticed that the terms and conditions for tariffs from this month have been changed to say, "With this tariff you agree to the installation of a smart meter, where eligible." instead of the clumsy, "With this tariff you agree to be contacted during the tariff term for the installation of a smart meter." Clearly they meant all along for it to be compulsory, but realised the poor wording makes it unenforceable.

    Has anyone actually ever been forced off a tariff for refusing a smart meter? I suspect it's only ever an idle threat, at a corporate level to meet their quota of smart meter installations, and by individual sales advisors in order to receive commission.

    I don't want a smart meter, and certainly not from E.ON given that their incompetence meant it took three months to get the opening reading sent to my old supplier, after many phone calls and e-mails.

    If they do force me only the standard tariff, I assume no penalty will be payable to switch to another supplier, which I would not be too upset about doing.
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