Flight delay and cancellation compensation, Easyjet ONLY

Vauban · 23 January 2013 at 1:11PM

notsurewhereIstand wrote: »

"...your EUC claim has been sanctioned...." Is what they said.

That's a bit of an odd thing to write, but perhaps you can post the paragraph in which this half-sentence fits, and colleagues can offer you advice?

Mark2spark · 23 January 2013 at 2:28PM

Yeah, I've not seen them use three dots before, and four dots after, either :cool:

richardw · 23 January 2013 at 7:02PM

.........please delete.

vod · 25 January 2013 at 2:16PM

Hi, I applied to Easyjet for compensation for a delayed flight under the new EU rulings in early December. I filled in the template letter which states I require a reply within 14 days. They'll now have had the letter for 5-6 weeks and I've not heard a peep from them.

Has anyone else had to wait a while to hear back?

vod · 28 January 2013 at 1:24PM

The letter quoted this "I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court."

However, given that I wrote before the Christmas holidays and have seen on here that it was taking airlines longer to respond because so many people were contacting them, I didn't chase as quickly as I usually would.

I've now emailed them and have asked them to respond within five days.

It would be helpful to know how long others have had to wait and when you heard anything back. thanks

Sparks33 · 29 January 2013 at 10:04PM

I have been fobbed off BY EJ after countless emails/letters to them concerning a 10 hour delay. According to EJ, the delay was due to a technical issue with the aircraft, which they claim to be 'EC'
I have sent both the template letters but get the same response. I contacted the CAA who tell me they can't help because the flight was from another EU country (bulgaria) This, even though the delay was caused by the technical issue at Gatwick on it's way to Bulgaria. They advised me to contact the Bulgarian authorities. This I did, but they seem unaware of recent court rulings and could only suggest that I 'contact my lawer'.
Does anyone know where I should go with this now?

richardw · 29 January 2013 at 10:18PM

Do you have legal expenses cover with an insurance policy or premium bank account?

Sparks33 · 29 January 2013 at 10:48PM

I don't think I do Richard, these are the things I usually ask to get removed to save a few quid :-)

richardw · 29 January 2013 at 11:04PM

If you don't want to do a small claim yourself consider http://www.easyflightclaims.com/

Are you resident in Cornwall?

Sparks33 · 29 January 2013 at 11:18PM

Thanks for the link, I didn't know such a service existed yet! Yes, I am resident in Cornwall...why do you ask?

Flight delay and cancellation compensation, Easyjet ONLY

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