Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • sufcfan1
    • By sufcfan1 11th Jul 13, 6:52 AM
    • 42Posts
    • 10Thanks
    sufcfan1
    QuickQuid email - Have I been a victim of Fraud?
    • #1
    • 11th Jul 13, 6:52 AM
    QuickQuid email - Have I been a victim of Fraud? 11th Jul 13 at 6:52 AM
    Hoping for some of the excellent advice of the people on here with regards to am email I recieved this morning, reportedly from 'QuickQuid'?

    Now i may be many things, but I am not daft enough to go anywhere near these types, so I was hoping you might be able to point me in the right direction with regards to what my next step should be.

    The credit licence number in the email is for the right company, so I am leaning towards this being from the company in question, but this is the first email i have ever had from them, and they have my name but the rest is a mystery.

    Subject: Extended Repayment Plan Available: Prevent Sale To 3rd Party Collectors

    Dear sufcfan1,
    Customer ID: *******
    Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.
    To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.
    QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.
    Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.
    QuickQuid Final Resolution
Page 5
  • Eeveevolve
    It would be interesting to see the e-mail headers from one of the e-mails to determine which servers this e-mail has originated from
    Originally posted by iB1
    mailed-by: envfrm.rsys5.com
    signed-by: email.quickquid.co.uk
  • JackJustLeftTown
    A few years ago I started getting letters from QuickQuid with my correct address and surname but wrong first name, despite never having any dealings with them or any payday loan firm. When I queried it with them I was told it was an account which they used for training purposes, that it was sent out in error and that I should ignore it. I was unhappy with this and asked them to delete the account, and was assured they had. A couple of months after this, I received a letter with the same contact details, very similar to the emails sent today. When I called the number provided (at premium rates), I only ever got a voicemail box for Oscar Cassavettes , Head of Fraud Prevention. It was a very softly spoken message with an accent and I was unclear on what was said until I listened to it several times. I continued to received default notices until I left a message which made it clear I would be in touch with my solicitor if I had any more letters from them. In my opinion, it is a genuine QuickQuid message and the are just trawling to see if anyone actually pays or phones their premium rate lines.
  • D9Vx
    It would be interesting to see the e-mail headers from one of the e-mails to determine which servers this e-mail has originated from
    Originally posted by iB1
    From the Headers on the one I got:
    Received: from om-enovaintl-trans.rsys5.com (om-enovaintl-trans.rsys5.com. [199.7.203.64])

    to be fair, I suspect it is genuinely from them, but an issue on their part (Perhaps this is a mail that goes to all people over due, but on this run they accidentally did it to all the email addresses they have on file?)
  • gb12345
    mailed-by: envfrm.rsys5.com
    signed-by: email.quickquid.co.uk
    Originally posted by Eeveevolve
    rsys5.com belongs to a company called Responsys in the states who are a marketing company, so it looks to me like a major !!!!-up by them.
    • londonTiger
    • By londonTiger 11th Jul 13, 12:04 PM
    • 4,826 Posts
    • 1,308 Thanks
    londonTiger
    wow, aren't they a major loan company with tv advertisements?

    This is a major public relations disaster IMO
    • rizla king
    • By rizla king 11th Jul 13, 12:05 PM
    • 2,843 Posts
    • 1,903 Thanks
    rizla king
    wow, aren't they a major loan company with tv advertisements?

    This is a major public relations disaster IMO
    Originally posted by londonTiger
    That is an understatement.

    I hope people are also reporting these emails to the OFT.
    • clive12
    • By clive12 11th Jul 13, 12:11 PM
    • 70 Posts
    • 41 Thanks
    clive12
    A strange 'system error' that apparently lets them hold details of people (like MarleyBoy on a previous post) who have never had any dealings with them.
    Originally posted by gb12345
    Comparison sites arent adverse to selling on contact details even if the person whose email they sell has requested no to marketing from other companys.

    You dont need to have applied via quikquid for them to obtain your details.
  • johanna70
    I received the same email.

    I do not have a loan from QQ, but I did use them once back in 2010.

    I filled out the Contact Us form on their website around 10.30am this morning (not wanting to trust the contact details in the original email, in case it was a scam from a third party) and have just received this reply;

    I am very sorry this has happened to you. Our system sent out a mass email in error informing customers their accounts are in default, and being sent to a third party agency. I ask that you disregard the information you received and know that it is with our sincerest apologies that this has happened and we are investigating the situation.

    If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

    QuickQuid Customer Service
    Direct Line: 0808 234 4558
    Fax: 0808 101 1380

    If anyone else is worried and doesn't want to wait for them to send a correction email then, I recommend using the Contact Us form or the support at quickquid dot co dot uk email address. If my case is anything to go by they are taking around 2-3 hours to respond to queries. It seems that the phone lines and Live Chat system are overwhelmed by number of people trying to contact them and I have better things to do than hang on the phone waiting for someone to pick up!
    • clive12
    • By clive12 11th Jul 13, 12:19 PM
    • 70 Posts
    • 41 Thanks
    clive12
    I received the same email.

    I do not have a loan from QQ, but I did use them once back in 2010.

    I filled out the Contact Us form on their website around 10.30am this morning (not wanting to trust the contact details in the original email, in case it was a scam from a third party) and have just received this reply;

    I am very sorry this has happened to you. Our system sent out a mass email in error informing customers their accounts are in default, and being sent to a third party agency. I ask that you disregard the information you received and know that it is with our sincerest apologies that this has happened and we are investigating the situation.

    If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

    QuickQuid Customer Service
    Direct Line: 0808 234 4558
    Fax: 0808 101 1380

    If anyone else is worried and doesn't want to wait for them to send a correction email then, I recommend using the Contact Us form or the support at quickquid dot co dot uk email address. If my case is anything to go by they are taking around 2-3 hours to respond to queries. It seems that the phone lines and Live Chat system are overwhelmed by number of people trying to contact them and I have better things to do than hang on the phone waiting for someone to pick up!
    Originally posted by johanna70
    Shows what a bunch of crooks they are when their contact number to discuss their error is a premium rate number which makes them more money.
  • johanna70
    Shows what a bunch of crooks they are when their contact number to discuss their error is a premium rate number which makes them more money.
    Originally posted by clive12
    That's another reason why I didn't want to phone them!
  • foz_
    Return-Path: <enovaintl.50984@envfrm.rsys5>
    Delivery-Date: Thu, 11 Jul 2013 07:08:44 +0200
    Received-SPF: pass (domain of envfrm.rsys5 designates 199.7.203.64 as permitted sender) client-ip=199.7.203.64; envelope-from=enovaintl.50984@envfrm.rsys5; helo=om-enovaintl-trans.rsys5;
    Received: from om-enovaintl-trans.rsys5 (om-enovaintl-trans.rsys5 [199.7.203.64])
    by REDACTED with ESMTP
    id 0Lkyrl-1UNws63jOP-00bfqQ for @REDACTED; Thu, 11 Jul 2013 07:08:44 +0200
    DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=quickquid; d=email.quickquid;
    h=MIME-Version:Content-Type:Content-Transfer-Encodingateo:From:Reply-To:Subject:Message-ID; i=escalation@email.quickquid;
    bh=AY/vqddq+uvNdmlLf+weDtCwrW0=;
    b=REbhmyV4atzYa5raRKt2jGTH4wGzmt+i3o9FWu6ovPimWJcN rwOn9ICveNctQuNYIeWiFIx0r7gp
    CvkxH+CQCCOYPIfh3YZ2ThJVmYxSBHTj1PBP2kSj1wHAjGnNwc Jriy9fVWgu6Jy/PVnBFSijqI9jiDKQiknMX3JD1C0Ergo=
    DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=quickquid; d=email.quickquid;
    b=H4FOahppYsffYeaNlVHF17T/18ZJwQyJh1j/NLW3iibOZgED76yiRuqNRJggfoDFjDzljBFwx89D
    UcXP5DzlTevJ+4TgSmb6kh5roAgHRsUrIZMLxZOIc9vv9f4Jq3 q8IH/TguNVXYLHwO2dBDCnLhaM
    3LwuKnF5smUIFKTgqOM=;
    Received: by om-enovaintl-trans.rsys5 id hrouto1hcl88 for <@REDACTED>; Wed, 10 Jul 2013 22:08:43 -0700 (envelope-from <enovaintl.50984@envfrm.rsys5>)
    MIME-Version: 1.0
    Content-Type: text/html; charset="ISO-8859-1"
    Content-Transfer-Encoding: quoted-printable
    Date: Wed, 10 Jul 2013 22:08:42 -0700
    To: @REDACTED
    From: "QQ Final Resolution Team" <escalation@email.quickquid>
    Reply-To: "QQ Final Resolution Team" <collections@email.quickquid>
    Subject: Extended Repayment Plan Available: Prevent Sale To 3rd Party Collectors
    X-sgxh1: zbmpJszbmpqfMhjjPHgQJhQms
    X-rext: 4.interact5.Enr_SmfqiSZokThQSOifhPityy2YiWSLSw
    X-cid: enovaintl.3370
    Message-ID: <0.1.33.701.1CE7FF4B6A6C9BE.0@om-enovaintl-trans.rsys5>
    X-UI-Junk: AutoMaybeJunk -62 (BAY);
    V01:G4y6DfLQ:erb5X0uD+NgkK9BYqwfiSge0sXLQ9P26vY9Kz GfN32Rq+Rn4aWbX
    rRz2JhlI0mWCFYItwQDkVsRudLxFF6D8xsVnerPf+ZlE42cSDb nBlhcXmDNDNCm+
    WoV7ORBsOibuGC2gFxYyYR0LDvkuLy4pm/8DMFwBZlK/dzwwCdIgaRgEktXwy1bl
    xbh8Rpa7EwFXDskVmCsBPHFHiww37UyCtaOhM1qMCjISFT5Fk8 EpEkSv5XeVw9o2
    VnLNszyQFoDjkkd4jUaflbIF1CVsKAil5R14W1HfpkfNp0q8NV zcIQYoneF5mM/o
    f6qsHYcpIgVQwTTEzO4JRsWtL2YkEd+Y0FA==
    Envelope-To: REDACTED@REDACTED


    Judging by the headers (munged a bit for privacy and to allow posting without URLs), looks to be a legit e-mail for marketing as administrative messages are normally sent on via the cashnetusa domain. My message contains my actual customer number and an e-mail address not used anywhere else.

    In addition, QuickQuid is owned by Enova and a recent job posting lists knowledge of the Responsys platform as desirable:

    www (dot) enova (dot) com (slash) us-traditional-marketing-analyst

    As a new member, I cannot post a direct link.

    "Familiarity with Responsys or other marketing-related software strongly desired"
  • gb12345
    Shows what a bunch of crooks they are when their contact number to discuss their error is a premium rate number which makes them more money.
    Originally posted by clive12
    0808 numbers are freephone- so unless you phone from a mobile then it won't cost anything.
  • Viderz
    I received the same email.

    I do not have a loan from QQ, but I did use them once back in 2010.

    I filled out the Contact Us form on their website around 10.30am this morning (not wanting to trust the contact details in the original email, in case it was a scam from a third party) and have just received this reply;

    I am very sorry this has happened to you. Our system sent out a mass email in error informing customers their accounts are in default, and being sent to a third party agency. I ask that you disregard the information you received and know that it is with our sincerest apologies that this has happened and we are investigating the situation.

    If you have any queries, please contact our Customer Service team round the clock via phone, email or online chat.

    QuickQuid Customer Service
    Direct Line: 0808 234 4558
    Fax: 0808 101 1380

    If anyone else is worried and doesn't want to wait for them to send a correction email then, I recommend using the Contact Us form or the support at quickquid dot co dot uk email address. If my case is anything to go by they are taking around 2-3 hours to respond to queries. It seems that the phone lines and Live Chat system are overwhelmed by number of people trying to contact them and I have better things to do than hang on the phone waiting for someone to pick up!
    Originally posted by johanna70
    Yes they said sorry, but they not explained how they got all our details!!!!
  • Jack057
    Been speaking to these guys on live chat.

    They don't know what caused it but have started an investigation:

    Naomi: Hello,once the investigation has been completed Jack you will be contacted to inform you why this has happened.

    Naomi: We have just been advised of the error. We do not want to contact you without having properly investigated the problem so that we can provide details information as to what has caused it.

    On pressing her about whether they'd been hacked:

    Naomi: Also just to advise, I doubt that our system has been hacked because we did send the email, we just want to find out why it was sent.


    They will be getting in touch within 24-48 apparently.
    Last edited by Jack057; 11-07-2013 at 1:09 PM. Reason: grammar
    • Clive Woody
    • By Clive Woody 11th Jul 13, 1:15 PM
    • 4,846 Posts
    • 5,423 Thanks
    Clive Woody
    This is a major public relations disaster IMO
    Originally posted by londonTiger
    I am not sure that it is possible for these companies to go down any further in most people's estimation. Incompetence seems to be one of their key objectives.

    "We act as though comfort and luxury are the chief requirements of life, when all that we need to make us happy is something to be enthusiastic about” – Albert Einstein
  • LollyPotter
    QQ Email - Fraud
    I'm so glad i came on here to see if anyone else had, had the same thing!

    I panicked when i had this email! It just goes to show this company is incompetent! Another reason to never trust them!

    Emailed them back and waiting for a reply.
    • clive12
    • By clive12 11th Jul 13, 1:43 PM
    • 70 Posts
    • 41 Thanks
    clive12
    0808 numbers are freephone- so unless you phone from a mobile then it won't cost anything.
    Originally posted by gb12345
    My mistake but I still dont want to waste time on the phone to them for what is their mistake.
  • savings86
    I received one of these emails this morning. I was really worried as i have never had anything to do with this company at all. No loan, nor ever contacted them. So I rang them up as i was really worried.

    I asked them to delete all the data they have for me on file as I have no wish for them to have this. They then sent me an email with the below.

    Dear xxxxx,
    Customer xxxxx

    We regret to inform you that we are declining your request to delete your customer account records from our system for the following reasons:

    • The data was processed correctly with regards to the UK Data Protection Act of 1988 and within the terms of our Privacy Policy.
    • Record retention obligations under the UK Money Laundering regulations dictate that we store your data for five years from date of processing.

    We respect your wish to keep your data private and will not release or disclose your personal information to any outside entity.

    If you have any queries, please contact our Customer Service team round the clock via phone, email or live chat.
    I have now written back asking them to delete my details as I have never had any business transaction or dealings with them.

    Not sure what else I can do apart from that?
    • rizla king
    • By rizla king 11th Jul 13, 1:57 PM
    • 2,843 Posts
    • 1,903 Thanks
    rizla king
    II have now written back asking them to delete my details as I have never had any business transaction or dealings with them.

    Not sure what else I can do apart from that?
    Originally posted by savings86
    Report their refusal to the ICO.
    • clive12
    • By clive12 11th Jul 13, 2:02 PM
    • 70 Posts
    • 41 Thanks
    clive12
    Just made a complaint to the FOS and they said they have received lots of complaints about QQ today.

    In terms of deleting Information the FOS has said if you are a customer of QQ then you need to compain to them but if you have had no dealing with them then you can make a complaint to the Information Commissioners office.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,654Posts Today

7,886Users online

Martin's Twitter