Outfox the Market reviews: add your feedback

Lyncj01 wrote: »

Yes BUT the point I am making is that when energy supply companies go bust the customer is 'protected' by law through supplier of last resort (which means you would never get cut off) AND in most cases another supplier will pick up the customer base and honour the credits (albeit that all consumers end up picking up the tab through future energy bill)... what is there to loose?!!

Nothing to lose at all for those who want to play the energy market. However, the Consumer Levy is, in my opinion, inherently unfair on those who choose to remain with the established suppliers. Ofgem should have insisted on all suppliers holding an insurance bond similar to that required by the airlines. Consumer credits would still be fully protected but the cost of failure would sit with the supplier!!!8217;s insurer.

VERY unhappy with this company.

I only recently joined them, and they have increased my monthly subscription by almost 30% in a matter of days. I have had no say in this nor have I agreed to it.

It seems that monthly subscription fees (which are mandatory as part of their energy tariffs) do not form part of the fixed tariff price and can be increased at their will ? I suspect this is the genius of their business model. In theory I guess they could increase this by any amount at any time ?

I won't be accepting this and so am moving to another supplier after just 1 month. I have a right to appeal the exit fees, so if there are othes in this same trap, do not be put off by their exit fees.

In addition to this, I had no reply to 2 emails about the tariff cost and when I did eventually receive a reply it was abrupt and unfriendly.

The small amount I thought I'd be saving each month has now been outweighed by this increase but instead I have worse Customer Service than my previous supplier, plus I am at the mercy of the next time they chose to increase their monthly tariff.

Their website is terrible and has no usability. It looks like it has been made by a 12year kid using freeware!

Save the hassle and go elsewhere.

Coming up to my 3rd direct debit (and 2 months with them) - still no statement produced although I am putting in the meter readings every month. Very odd. Perhaps they only produce quarterly statements?

boliston wrote: »

that sounds odd - i have been with them since 6th jan and have had 4 statements although the statements get generated about a week after submitting each read - you must have quite a credit balnce by now without any debit entries!

3 x £62, although by my calculations we are using less than that - about £50 a month. I'll email them and see whats going on!