myhermes

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twhitehousescat
twhitehousescat Posts: 5,368 Forumite
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in Ebay, auctions, car boot sales, post & parcels
how do you actually speak to someone

by phone , enter one for tracking - and it comes back with a dead track , option 2 for help - tells you to check online then hangs up
the web chat is an automated bot that repeats last location of your parcel , (last wednesday) , the email to them recieves no answer


I only wish that if I was rich I could hide from the taxman as hemes do in hiding from general public

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  • Campden
    Campden Posts: 222 Forumite
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    https://support.myhermes.co.uk/app/ask
  • custardy
    custardy Posts: 38,365 Forumite
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    twhitehousescat wrote: »
    how do you actually speak to someone

    by phone , enter one for tracking - and it comes back with a dead track , option 2 for help - tells you to check online then hangs up
    the web chat is an automated bot that repeats last location of your parcel , (last wednesday) , the email to them recieves no answer


    I only wish that if I was rich I could hide from the taxman as hemes do in hiding from general public

    Plenty of companies who charge more have call centres,local offices etc.
    Cost cutting means cutting costs. its comes from somewhere
  • twhitehousescat
    twhitehousescat Posts: 5,368 Forumite
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    Campden wrote: »
    https://support.myhermes.co.uk/app/ask

    filled in at 9.30 am yesterday , still no reply
  • soolin
    soolin Posts: 72,204 Ambassador
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    I tend to find I get a better result via Facebook
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • RFW
    RFW Posts: 10,020 Forumite
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    twhitehousescat wrote: »


    I only wish that if I was rich I could hide from the taxman as hemes do in hiding from general public
    I believe the phrase you're think of is "have an accountant" :D
    .
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