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  • FIRST POST
    • pinkcloud
    • By pinkcloud 5th Dec 18, 10:37 AM
    • 219Posts
    • 90Thanks
    pinkcloud
    How to contact Head of British Gas
    • #1
    • 5th Dec 18, 10:37 AM
    How to contact Head of British Gas 5th Dec 18 at 10:37 AM
    Does anyone know how to contact the Head of British Gas please?

    pinkcloud
Page 1
    • wavelets
    • By wavelets 5th Dec 18, 10:40 AM
    • 693 Posts
    • 292 Thanks
    wavelets
    • #2
    • 5th Dec 18, 10:40 AM
    • #2
    • 5th Dec 18, 10:40 AM
    Does anyone know how to contact the Head of British Gas please?

    pinkcloud
    Originally posted by pinkcloud
    Buy a BG share, then go along to their shareholder's meeting where he will hopefully be in attendance.
    • pinkcloud
    • By pinkcloud 5th Dec 18, 10:44 AM
    • 219 Posts
    • 90 Thanks
    pinkcloud
    • #3
    • 5th Dec 18, 10:44 AM
    How to contact the Head of British Gas
    • #3
    • 5th Dec 18, 10:44 AM
    Thanks but I need to do it now.

    pinkcloud
    Last edited by pinkcloud; 05-12-2018 at 12:19 PM.
    • Robin9
    • By Robin9 5th Dec 18, 10:46 AM
    • 3,362 Posts
    • 2,189 Thanks
    Robin9
    • #4
    • 5th Dec 18, 10:46 AM
    • #4
    • 5th Dec 18, 10:46 AM
    Complaints Management Team
    PO Box 226, Rotherham, S98 1PB


    Whats the issue ? Is this the moving of your electric meter as in your other posts ?
    Never pay on an estimated bill
    • pinkcloud
    • By pinkcloud 5th Dec 18, 11:25 AM
    • 219 Posts
    • 90 Thanks
    pinkcloud
    • #5
    • 5th Dec 18, 11:25 AM
    • #5
    • 5th Dec 18, 11:25 AM
    Thanks but no the electricity meter is being dealt with by the electricity people.

    The British Gas complaints won't do. I want to contact the Head person.

    pinkcloud
    • k3lvc
    • By k3lvc 5th Dec 18, 11:30 AM
    • 2,478 Posts
    • 4,116 Thanks
    k3lvc
    • #6
    • 5th Dec 18, 11:30 AM
    • #6
    • 5th Dec 18, 11:30 AM
    The British Gas complaints won't do. I want to contact the Head person
    Originally posted by pinkcloud

    Good luck but that's a serious sense of entitlement you're showing
    • pinkcloud
    • By pinkcloud 5th Dec 18, 11:36 AM
    • 219 Posts
    • 90 Thanks
    pinkcloud
    • #7
    • 5th Dec 18, 11:36 AM
    • #7
    • 5th Dec 18, 11:36 AM
    Good luck but that's a serious sense of entitlement you're showing
    Originally posted by k3lvc
    Sorry I don't understand this.

    pinkcloud
    • k3lvc
    • By k3lvc 5th Dec 18, 11:52 AM
    • 2,478 Posts
    • 4,116 Thanks
    k3lvc
    • #8
    • 5th Dec 18, 11:52 AM
    • #8
    • 5th Dec 18, 11:52 AM
    Sorry I don't understand this.

    pinkcloud
    Originally posted by pinkcloud
    There are lots of times I'd like to be dealt with by the 'head person' but instead accept that others are better placed to deal with me. Maybe if you were a bit more forthcoming re your issue someone might tell you the best way to resolve it. I'll put money on the fact that going to the BG CEO won't be the way
    • wavelets
    • By wavelets 5th Dec 18, 11:57 AM
    • 693 Posts
    • 292 Thanks
    wavelets
    • #9
    • 5th Dec 18, 11:57 AM
    • #9
    • 5th Dec 18, 11:57 AM
    Sorry I don't understand this.

    pinkcloud
    Originally posted by pinkcloud
    I think what is being suggested is that BG have almost 13 million different energy accounts (probably held by around 7-9million customers, as many will be on dual fuel)
    BG employs over 30,000 staff, some whose only role is to interface directly with customers.

    Does anyone know how to contact the Head of British Gas please?...
    Originally posted by pinkcloud
    Thanks but I need it now....
    Originally posted by pinkcloud
    No one person can possibly even contemplate handling the queries of that many customers, so what makes you think you have the entitlement to contact a single person; one whose role is not primarily customer facing? And to expect immediate access to that person?

    As asked previously, what's the issue?
    If we were to understand the issue, we may be able to advise you who best will be able to assist you.
    But most customers should start off following the supplier's complaint procedure, if they have any issue relating to the supply of their energy.


    Edit: Cross posted with k3lvc
    Last edited by wavelets; 05-12-2018 at 12:03 PM.
    • Robin9
    • By Robin9 5th Dec 18, 3:33 PM
    • 3,362 Posts
    • 2,189 Thanks
    Robin9
    Then write to

    The Chief Executive Officer
    British Gas
    PO Box 226, Rotherham, S98 1PB
    Never pay on an estimated bill
    • macman
    • By macman 5th Dec 18, 11:21 PM
    • 42,793 Posts
    • 18,040 Thanks
    macman
    Google is your friend...
    mark.hodges@britishgas.co.uk
    But your chance of actually receiving a reply from Mr Hodges himself is precisely zero.
    Last edited by macman; 05-12-2018 at 11:25 PM.
    No free lunch, and no free laptop
    • pinkcloud
    • By pinkcloud 7th Dec 18, 1:43 AM
    • 219 Posts
    • 90 Thanks
    pinkcloud
    Google is your friend...
    mark.hodges@britishgas.co.uk
    But your chance of actually receiving a reply from Mr Hodges himself is precisely zero.
    Originally posted by macman
    Thanks and that is a great help.

    Does your friend stretch to a fax number please as that is what I really could do with?

    Thanks for help
    pinkcloud
    • spiro
    • By spiro 7th Dec 18, 6:58 AM
    • 5,987 Posts
    • 2,868 Thanks
    spiro
    Thanks and that is a great help.

    Does your friend stretch to a fax number please as that is what I really could do with?

    Thanks for help
    pinkcloud
    Originally posted by pinkcloud
    Why don't you ask Google yourself.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • Robin9
    • By Robin9 7th Dec 18, 9:18 AM
    • 3,362 Posts
    • 2,189 Thanks
    Robin9
    Pinkcloud - from your other posts I gather you are a nearly 80 year old lady.

    In your working life you may have been used to fax machines but they are very rare these days - if an office has one it will be tucked away in a corner and the staff would be shocked if it burst into life.

    You are quite competent with this forum and I guess would be with emails. Use the email contacts you have been given.
    Never pay on an estimated bill
    • pinkcloud
    • By pinkcloud 9th Dec 18, 8:00 AM
    • 219 Posts
    • 90 Thanks
    pinkcloud
    Pinkcloud - from your other posts I gather you are a nearly 80 year old lady.

    In your working life you may have been used to fax machines but they are very rare these days - if an office has one it will be tucked away in a corner and the staff would be shocked if it burst into life.

    You are quite competent with this forum and I guess would be with emails. Use the email contacts you have been given.
    Originally posted by Robin9
    You make a lot of assumptions.

    You are out of date.

    There is a current rush to fax machines to draw attention to important communications without the impossible task of wading through billions of emails.

    I would be grateful if macman who has been excellent on here would please find me a fax number.

    pinkcloud
    • spiro
    • By spiro 9th Dec 18, 8:25 AM
    • 5,987 Posts
    • 2,868 Thanks
    spiro
    You make a lot of assumptions.

    You are out of date.

    There is a current rush to fax machines to draw attention to important communications without the impossible task of wading through billions of emails.

    I would be grateful if macman who has been excellent on here would please find me a fax number.

    pinkcloud
    Originally posted by pinkcloud
    Macman just used Google as was stated.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • pinkcloud
    • By pinkcloud 9th Dec 18, 9:31 AM
    • 219 Posts
    • 90 Thanks
    pinkcloud
    Macman just used Google as was stated.
    Originally posted by spiro
    I would be grateful if macman would please find me a fax number.
    pinkcloud
    • Robin9
    • By Robin9 9th Dec 18, 9:40 AM
    • 3,362 Posts
    • 2,189 Thanks
    Robin9
    You make a lot of assumptions.

    You are out of date.

    There is a current rush to fax machines to draw attention to important communications without the impossible task of wading through billions of emails.

    I would be grateful if macman who has been excellent on here would please find me a fax number.

    pinkcloud
    Originally posted by pinkcloud
    My apologies pinkcloud I did not intend to offend.

    Is there a fax number on your BG invoices ?
    Never pay on an estimated bill
    • pinkcloud
    • By pinkcloud 9th Dec 18, 10:01 AM
    • 219 Posts
    • 90 Thanks
    pinkcloud
    My apologies pinkcloud I did not intend to offend.

    Is there a fax number on your BG invoices ?
    Originally posted by Robin9
    Thanks. No there isn't. Macman found the email address so I hope he will find the fax number please

    pinkcloud
    • Robin9
    • By Robin9 9th Dec 18, 10:47 AM
    • 3,362 Posts
    • 2,189 Thanks
    Robin9
    An interesting article on the BBC website today re NHS fax machines. They have several thousand but have been told to remove them by 2020.

    There's a survey in the article :-

    "Do you still use a fax machine? Get in touch by emailing haveyoursay@bbc.co.uk"

    So presumably the BBC doesn't have a fax number.
    Never pay on an estimated bill
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