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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 14th Mar 18, 11:06 AM
    • 94Posts
    • 26Thanks
    MSE Andrew
    Add your feedback on energy supplier Usio Energy
    • #1
    • 14th Mar 18, 11:06 AM
    Add your feedback on energy supplier Usio Energy 14th Mar 18 at 11:06 AM
    This is a feedback thread on energy supplier

    Usio Energy Supply

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 2
    • theyiddo
    • By theyiddo 3rd Sep 18, 8:40 AM
    • 68 Posts
    • 36 Thanks
    theyiddo
    Hadn't heard back from USIO so called today. If you already have a smartmeter installed you can only have one of their tariffs.
    It's variable and a lot more expensive that the one I wanted from MSE cheap energy site. I wanted Smart Green Fixed 5.1
    I did say that I was prepared to have one of their meters installed and asked what the difference was with my meter and a normal meter in that I was happy to take readings and send them in. The nice lady said she didn't know but I could only have their one and only tariff available to people who currently have smartmeters. When I orginally had mine installed it was said that everyone needed one by 2020 so I just got mine done early. Was also told by British Gas that it would still work even if I switched supplier after - it doesn't. It's one of the ones that has gone dumb and I have to take monthly readings myself.
    Didn't go with Usio, went elsewhere.
    Originally posted by fleur38

    That was not the case when I signed up in May...I already had a smart meter installed previously by EDF about 2 or 3 years ago and had the option of the fixed or variable tariff when I joined Usio. I wonder why they've changed that?
    Last edited by theyiddo; 03-09-2018 at 8:46 AM.
    • paulpa66
    • By paulpa66 10th Sep 18, 9:50 AM
    • 50 Posts
    • 6 Thanks
    paulpa66
    Things need to change quickly
    I am losing patience with this company. I have smart meters on a smart meter plan yet they estimate my usage. I apparently am using more energy this summer than I normally do in a winter. I have never had any visit from the company and furthermore I am unable to get live data re my usage, they just do not offer this without using the app, but the app needs a small hub that the company can't seem to supply, so don't expect any live data without it. I still do not have one 4 months into contract and they can't even tell me when I might get one. My smart meters are basically dumb, I have to manually enter a code from their keypad just to get my meter reading to submit to them!! Awful service.
    • brewerdave
    • By brewerdave 10th Sep 18, 10:23 AM
    • 5,243 Posts
    • 2,323 Thanks
    brewerdave
    I am losing patience with this company. I have smart meters on a smart meter plan yet they estimate my usage. I apparently am using more energy this summer than I normally do in a winter. I have never had any visit from the company and furthermore I am unable to get live data re my usage, they just do not offer this without using the app, but the app needs a small hub that the company can't seem to supply, so don't expect any live data without it. I still do not have one 4 months into contract and they can't even tell me when I might get one. My smart meters are basically dumb, I have to manually enter a code from their keypad just to get my meter reading to submit to them!! Awful service.
    Originally posted by paulpa66

    How long after you moved to Usio did they fit the smart meters? Have they EVER worked as smart??
    • paulpa66
    • By paulpa66 10th Sep 18, 10:27 AM
    • 50 Posts
    • 6 Thanks
    paulpa66
    How long after you moved to Usio did they fit the smart meters? Have they EVER worked as smart??
    Originally posted by brewerdave
    My smart meters were installed originally by first utility some years back, but i sent photos to usio who confirmed they would work. I had one months bill not estimated so can only assume they read it. But they have a smart app that won't work without a CAD device to attach to my router, however they have no idea when this will be provided. Poor service all round, unless things improve I will move to another supplier.
    • brewerdave
    • By brewerdave 10th Sep 18, 10:40 AM
    • 5,243 Posts
    • 2,323 Thanks
    brewerdave
    My smart meters were installed originally by first utility some years back, but i sent photos to usio who confirmed they would work. I had one months bill not estimated so can only assume they read it. But they have a smart app that won't work without a CAD device to attach to my router, however they have no idea when this will be provided. Poor service all round, unless things improve I will move to another supplier.
    Originally posted by paulpa66

    Unfortunately few of the original SMETS1 meters are interchangeable between suppliers.So the device attached to your home network wouldn't be of any use either as it wouldn't communicate with the First Utility meters.If you switch again,it's unlikely that you will be any further on.

    Front line staff are desperate to get customers so gloss over the potential difficulties!
    I've just joined Usio on a fixed smart tariff for electric, so I have to get a smart meter fitted - but with any luck they will be fitting SMETS2 meters by the time I get/accept an appointment.
    • paulpa66
    • By paulpa66 10th Sep 18, 10:45 AM
    • 50 Posts
    • 6 Thanks
    paulpa66
    Unfortunately few of the original SMETS1 meters are interchangeable between suppliers.So the device attached to your home network wouldn't be of any use either as it wouldn't communicate with the First Utility meters.If you switch again,it's unlikely that you will be any further on.

    Front line staff are desperate to get customers so gloss over the potential difficulties!
    I've just joined Usio on a fixed smart tariff for electric, so I have to get a smart meter fitted - but with any luck they will be fitting SMETS2 meters by the time I get/accept an appointment.
    Originally posted by brewerdave
    The meter is capable of sending data to them ( well it should be) If not I have all the emails from before i joined with the conversations stating from my photos and serial numbers my meters were compatible. There website makes no mention of a further device being required for me to access the app data. They can gloss over these issues but negative feedback will take a long time to go, it will not go well for them if they can't be more upfront with customers. Good luck with your instal, as customer services today told me customers with existing meters were being given priority??? But who knows, I just know i have two smart meters that are dumb, even dumber than a normal dumb meter because i have to type in on keypad to get meter readings to display! I have no idea what my usage is day by day none at all, and worse still, neither do they!

    The Only good thing ( if they get to read my meter)
    First utility Electric 17.526p per kWh
    Usio Electric 11.19 p/kWh

    First utility Gas 4.301p per kWh
    Usio Gas 2.687 p/kWh

    Being Dumb may have its advantages
    Last edited by paulpa66; 10-09-2018 at 10:59 AM.
    • brewerdave
    • By brewerdave 14th Sep 18, 2:03 PM
    • 5,243 Posts
    • 2,323 Thanks
    brewerdave
    For information of anyone else switching to Usio:-
    This morning I queried why my account balance was less than the direct debit that Usio had just taken.
    This was the reply:-
    The account balance drops every day by the standing charge and an estimated unit charge. Once your first bill comes out, the account balance will deduct your accurate usage out of the amount of your Direct debit.

    Seems a bit strange but I suppose I'll get used to it.
    • Houbara
    • By Houbara 14th Sep 18, 2:47 PM
    • 4,060 Posts
    • 2,637 Thanks
    Houbara
    I am losing patience with this company. I have smart meters on a smart meter plan yet they estimate my usage. I apparently am using more energy this summer than I normally do in a winter. I have never had any visit from the company and furthermore I am unable to get live data re my usage, they just do not offer this without using the app, but the app needs a small hub that the company can't seem to supply, so don't expect any live data without it. I still do not have one 4 months into contract and they can't even tell me when I might get one. My smart meters are basically dumb, I have to manually enter a code from their keypad just to get my meter reading to submit to them!! Awful service.
    Originally posted by paulpa66
    Usio, like nearly all the small suppliers are working on a low budget so they are using the "value for money " Secure Liberty 100 meters. No code is needed to get a basic total kwh electric or m3 gas reading.
    Codes are needed to input a long number of around 20 digits to manually enter credit when auto top up has failed for people on prepayment meters. The meters can be switched remotely to prepay or credit meter mode.,
    Button 9 on the keypad is the usual one I ve been using for the last 5 years as a meter reader to get the basic reading.. The reading can either come up on the first screen as total import or as with most meters it starts to scroll round and it then is on the 5 th screen. A very difficult meter to use when the meter is positioned in a difficult spot.
    Seems like every small supplier is using the Secure Liberty meters and when the DCC go s live in the near future these meters are one of the few which are capable of being adopted into the DCC so then all the dumb Secure meters will magically start to work smart
    Last edited by Houbara; 14-09-2018 at 3:36 PM.
    • EddyM
    • By EddyM 1st Oct 18, 8:20 PM
    • 2 Posts
    • 0 Thanks
    EddyM
    I don't know whether something has changed recently, but I've just tried to sign up to the "Lite Green Electric 5.0" tariff, and it seems like that also now requires a smart meter to be installed (which means they don't have any tariffs which don't now)

    It says:

    You cannot have a smart meter already in your home. You must then agree to getting an Usio smart meter installed
    I carried on anyway in case it was a mistake (based on the information in this thread, and fact that their other tariff with the word "Smart" in it has the same wording), but then on the final page there are 2 boxes that I'd have to tick to agree to them installing a smart meter before I could continue.
    • beardiedog
    • By beardiedog 1st Oct 18, 10:50 PM
    • 631 Posts
    • 241 Thanks
    beardiedog
    I steered clear of them because of the smart meter and app only tariffs.

    They've disappeared off CEC (for me anyway). Only a few weeks ago they were at the top of the list.
    • busybee100
    • By busybee100 2nd Oct 18, 8:43 AM
    • 1,197 Posts
    • 2,509 Thanks
    busybee100
    I don't know whether something has changed recently, but I've just tried to sign up to the "Lite Green Electric 5.0" tariff, and it seems like that also now requires a smart meter to be installed (which means they don't have any tariffs which don't now)

    It says:



    I carried on anyway in case it was a mistake (based on the information in this thread, and fact that their other tariff with the word "Smart" in it has the same wording), but then on the final page there are 2 boxes that I'd have to tick to agree to them installing a smart meter before I could continue.
    Originally posted by EddyM
    Hi

    The signing up page defaults to the same page for everyone. I signed up to their lite tariff a few months ago, it said the same then but I'd read if you have two meters (economy 7) you couldn't also have a smart meter so I rang to check.

    I have been very happy with this company but I'm wary of promoting them in case they can't cope with a huge influx of customers. I chose them because they will add my meters together to charge me one low day rate yet I still have the option to revert back to economy 7.

    • theyiddo
    • By theyiddo 15th Oct 18, 2:30 PM
    • 68 Posts
    • 36 Thanks
    theyiddo
    Another one bites the dust. Usio have gone under.

    My DD was jut cancelled, so quickly checked their website to get in touch to find out why, and saw this...

    USIO energy supply limited has ceased to trade. Ofgem, the energy regulator, is appointing a new supplier for its customers. Customers need not worry, their supplies are secure and credit balances are protected. Ofgem's advice is not to switch, but to sit tight and wait until the new supplier has been appointed. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free for customers as possible. Customers can find support and advice on the Ofgem website. Or alternatively if they need additional support they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem's facebook or twitter feed @ofgem
    • paulpa66
    • By paulpa66 15th Oct 18, 2:38 PM
    • 50 Posts
    • 6 Thanks
    paulpa66
    Mine too now to look again for a good deal, just charged me for a cad to read smart meter too
    • markipad
    • By markipad 15th Oct 18, 2:44 PM
    • 42 Posts
    • 9 Thanks
    markipad
    Oh no!! - the original "forced switch" to Octopus from the defunct Iresa has only just been sorted, THEN I switched manually to Usio, having waited until being told it was OK to switch away from Osio. I've still got a credit balance at Octopus, (waiting for a refund) and no doubt have a credit balance at Usio!!


    To further complicate matters, the electricity switch went through with correct readings, but Usio / someone in Industry bungled the Gas reading which was sent to Octopus, so I've no idea what will happen now.
    • Astartemaneo
    • By Astartemaneo 15th Oct 18, 2:53 PM
    • 7 Posts
    • 2 Thanks
    Astartemaneo
    I joined Usio a month or so ago, and I'm due to have a smart meter fitted on Wednesday. I just rang the company doing the fitting and they said because they're unaffiliated with Usio they'll still be coming to fit the meter. Shall I cancel this, as I now don't know what is going to happen with Usio's supply? I don't want to be stuck with a smart meter that doesn't work!
    • busybee100
    • By busybee100 15th Oct 18, 2:55 PM
    • 1,197 Posts
    • 2,509 Thanks
    busybee100
    Flippin 'eck, I didn't see that coming. I was extremely happy with their customer service and that they would take the total from both meters. Going to have to do some homework to find a similar deal.

    • spike274
    • By spike274 15th Oct 18, 3:03 PM
    • 30 Posts
    • 14 Thanks
    spike274
    I'm with Usio too and my first time with a supplier outside the big ones. I can't check my bills or balance on the website. What happens to the supply now? Should I switch immediately or wait and see if the deal is honoured by whichever company takes it on?
    • COLETTE1980
    • By COLETTE1980 15th Oct 18, 3:04 PM
    • 15 Posts
    • 90 Thanks
    COLETTE1980
    They have gone bust today 😡
    • markipad
    • By markipad 15th Oct 18, 3:09 PM
    • 42 Posts
    • 9 Thanks
    markipad
    I was due to have a Smart Meter installed in November under the auspices of Usio as well, and I would prefer not to have it put in now, do I have a choice?




    Switching -the advice as always is to "sit tight", but, seeing how long it took Octopus to sort out, and being stuck with them until being told that it was OK to start my switch away - who knows?
    • markipad
    • By markipad 15th Oct 18, 3:22 PM
    • 42 Posts
    • 9 Thanks
    markipad
    Found this link with a bit more detail about Usio

    https://www.energylivenews.com/2018/10/15/small-supplier-usio-energy-ceases-trading/
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