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  • FIRST POST
    • poppellerant
    • By poppellerant 2nd Jan 18, 9:53 AM
    • 1,287Posts
    • 735Thanks
    poppellerant
    Feedback on Utility Point
    • #1
    • 2nd Jan 18, 9:53 AM
    Feedback on Utility Point 2nd Jan 18 at 9:53 AM
    Having compared my tariff online, this company seems to be the same price as my existing Flex4 tariff with Iresa. But even Googling Utility Point's name didn't instantly find their website. I can't seem to find much, if any, feedback on this company so they must be relatively new. I only found them with Energy Helpline's comparison site.

    If anybody has any comments or feedback to make on this company, I'd really like to hear them. Even if you're in the middle of switching, it'd be good to see how they treat potential customers. I did try to call them today, but it seems they are closed.

    This is their website: https://www.utilitypoint.co.uk/
Page 3
    • PennineAcute
    • By PennineAcute 23rd Apr 18, 2:45 PM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    Yeah, I moved my electricity over to them in January and have had no issues. Luckily I have caught this DD issue before it can get out of hand. I am hoping that my past experience with them will show they will deal with this promptly.
    • PennineAcute
    • By PennineAcute 25th Apr 18, 4:59 PM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    Problem solved. They admitted that they had not set up the DD. So my new DD date, for gas, is 5th May.

    Anyone can mess up, it is how they rectify, which matters. Very pleased with the outcome.
    • xsor
    • By xsor 20th May 18, 2:53 PM
    • 87 Posts
    • 28 Thanks
    xsor
    Has anyone else used Utility Point? Seems like they have a more competitive rate now
    • lenar
    • By lenar 21st May 18, 9:21 AM
    • 2 Posts
    • 0 Thanks
    lenar
    Using MoneySaving Expert cheap Energy Club to compare, these came out as cheapest to replace my Scottish Power fix which was coming to an end. Was a bit reluctant to go with an "unknown" but took the plunge and have been pleasantly surprised. The switch itself was fast and problem free, direct debit set up and service switched within 3 weeks, and it all went extremely smoothly....just how I like it.
    That's all I can say really, have had no issues, so no reason to contact them so cannot comment on what their response to issues is like.
    • hollie.weimeraner
    • By hollie.weimeraner 25th May 18, 9:09 AM
    • 1,764 Posts
    • 1,262 Thanks
    hollie.weimeraner
    Just about to take the plunge with Utility Point for Electricity only and stay with Zog for my gas. Zog have been excellent and I've been with them for 2 or 3 years now (providing monthly readings keeps my DD stable and I think they have only changed it once which was this last winter when both me and my wife have been in all the time due to illness and coupled with a bad winter our usage has increased).
    I am hoping UP are going to be as good.
    I am leaving Eon not only due to the fact they are more expensive but despite opting out of smart meter reminders I do keep getting bombarded with them!
    3.975 KW Solar PV. 15 Canadian Black 265w panels with Sunny Boy 3600tl Inverter. SSE facing with 30 degree pitch. In occasionally sunny Sheffield.
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  • archived user
    I am leaving Eon not only due to the fact they are more expensive but despite opting out of smart meter reminders I do keep getting bombarded with them!
    Originally posted by hollie.weimeraner
    It will interesting to see whether opting out of smart meter communications has any meaning under GDPR.
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Just about to take the plunge with Utility Point for Electricity only and stay with Zog for my gas. Zog have been excellent and I've been with them for 2 or 3 years now (providing monthly readings keeps my DD stable and I think they have only changed it once which was this last winter when both me and my wife have been in all the time due to illness and coupled with a bad winter our usage has increased).
    I am hoping UP are going to be as good.
    I am leaving Eon not only due to the fact they are more expensive but despite opting out of smart meter reminders I do keep getting bombarded with them!
    Originally posted by hollie.weimeraner
    Hello hollie.weimeraner and don't worry. Contact from us about smart meters will stop once the switch has gone through. The new supplier will take over responsibility for your meters including anything to do with the smart meter roll-out.

    Previously, as you did, it was possible to opt out of smart meter communications. Now, though, customers can no longer permanently opt out of this type of contact as we're obligated to keep checking with them. This is particularly the case with significant developments like the roll-out of SMETS2 meters. As these meters are considerably different from SMETS1, we need to make customers aware of the change and what it means.

    As smart meters are optional, customers can reject them at any time. We are, though, committed to offering them to all our residential customers by 2020 and are using several different methods to let them know about this commitment.

    Hope this explains why we continued to contact you about smart meters.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • archived user

    Previously, as you did, it was possible to opt out of smart meter communications. Now, though, customers can no longer permanently opt out of this type of contact as we're obligated to keep checking with them. This is particularly the case with significant developments like the roll-out of SMETS2 meters. As these meters are considerably different from SMETS1, we need to make customers aware of the change and what it means.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Malc - has the Govt now exempted consumers from opting out of smart meter communications under the new GDPR? If so, it makes a mockery of GDPR and consumers!!!8217; rights.

    Right 8 is relevant:

    Right to object !!!8211; You have the right to object and prevent your data being used for particular purposes, eg. for direct marketing. This right is superseded by legal claims.
    Last edited by Hengus; 25-05-2018 at 5:33 PM.
    • wavelets
    • By wavelets 25th May 18, 8:02 PM
    • 1,162 Posts
    • 512 Thanks
    wavelets
    Malc - has the Govt now exempted consumers from opting out of smart meter communications under the new GDPR? If so, it makes a mockery of GDPR and consumers!!!8217; rights.

    Right 8 is relevant:

    Right to object !!!8211; You have the right to object and prevent your data being used for particular purposes, eg. for direct marketing. This right is superseded by legal claims.
    Originally posted by Hengus
    It's not really 'Direct Marketing' though is it?
    (although GDPR does not actually define what 'Direct Marketing' is either )

    But you are already a customer of the supplier, and a new meter is not charged for, nor will it affect the energy you are purchasing through it or the tariff you are paying for it.

    The supplier is not making any money out of supplying these meters - quite the contrary in fact.

    A smart meter is the next generation of a gas and electricity meter. They're being installed by energy suppliers in every home in England, Scotland, and Wales. Smart meters come with an in-home display screen that shows you exactly how much energy you're using in pounds and pence, in near real time and will bring an end to estimated bills.

    Smart meters measure how much gas and electricity you're using, as well as what it;s costing you, and display this in on a handy in-home display.
    With a smart meter, you can wave goodbye to complicated meter readings. The smart meter shows a digital meter reading and automatically sends the reading to your energy supplier at least once a month, so you will receive accurate, not estimated, bills.

    The Government has directed that everyone will be offered the opportunity to upgrade to a smart meter by their energy supplier.
    Smart meters will be provided and fitted by your energy supplier, along with a handheld in-home display, at no extra cost.

    So this probably all means that the supplier has compelling other reasons to keep the customer informed.

    On the same basis, are you suggesting suppliers should no longer provide customers with details of their lowest cost tariff for them as they currently are mandated to do?
    (unless they have specifically opted in to receive such informative and cost saving information)

    GDPR is a shambles that simply costs everyone money, as is everything else that comes out of Brussells/Strasbourg.

    Roll on Brexit
    Last edited by wavelets; 25-05-2018 at 8:06 PM.
  • archived user

    GDPR is a shambles that simply costs everyone money, as is everything else that comes out of Brussells/Strasbourg.

    Roll on Brexit
    Originally posted by wavelets
    As GDPR is now fully enshrined in UK Law - for good or bad - it is here to stay after Brexit. I believe that GDPR opt out should apply to smart meter communications. Saying ‘no’ should mean ‘no’ - but that is just my view.
  • E.ON Company Representative: Malc
    E.ON and GDPR
    Malc - has the Govt now exempted consumers from opting out of smart meter communications under the new GDPR? If so, it makes a mockery of GDPR and consumers!!!8217; rights.

    Right 8 is relevant:

    Right to object !!!8211; You have the right to object and prevent your data being used for particular purposes, eg. for direct marketing. This right is superseded by legal claims.
    Originally posted by Hengus
    Hello Hengus.

    From time to time, we need to keep in touch with our customers so we can let them know about changes to our products and services particularly where they're likely to affect their accounts. We won't, though, send marketing materials where customers have told us not to. Neither will we share personal data with other organisations, including those in the E.ON group, for marketing purposes unless we've prior permission to do this.

    As wavelets says, smart meters are the next generation of electricity and gas meter. We're not selling them but we've a regulatory duty to offer them to all our customers by 2020. As you know, the roll-out has changed considerably since it started and is evolving all the time. We need to make customers aware of these changes so they're in a better position to judge what's best for them going forward. This includes being able to opt out of the scheme. We don't consider this type of communication to be marketing but a service requirement similar to things like meter reading requests, letting them know about changes to prices, terms and conditions or anything stopping them changing supplier.

    Hope this explains.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Stompa
    • By Stompa 8th Jun 18, 11:53 AM
    • 7,857 Posts
    • 3,876 Thanks
    Stompa
    Oh well, I've taken the plunge. It's now a couple of hours after I hit the 'Submit' button, and still no confirmation email from them. I hope that's not a bad sign!
    Stompa
    • poppellerant
    • By poppellerant 8th Jun 18, 12:13 PM
    • 1,287 Posts
    • 735 Thanks
    poppellerant
    Oh well, I've taken the plunge. It's now a couple of hours after I hit the 'Submit' button, and still no confirmation email from them. I hope that's not a bad sign!
    Originally posted by Stompa
    Don't worry about it, you will get an email in a few days time.

    I shall say one thing I am not liking about Utility Point - their phone lines don't seem to have a queuing system. You listen to some music for around 60 seconds, only to be told to try later and you are then disconnected. I'd rather spend a little time in the queue to have my query dealt with, instead of redialling to get through to somebody.

    Credit where credit is due, though - they are pretty good in replying to your queries. I recently received a reply to my email on a Sunday morning.
    • Stompa
    • By Stompa 8th Jun 18, 1:50 PM
    • 7,857 Posts
    • 3,876 Thanks
    Stompa
    Don't worry about it, you will get an email in a few days time.
    Originally posted by poppellerant
    Not to worry, it's now arrived.

    I shall say one thing I am not liking about Utility Point - their phone lines don't seem to have a queuing system. You listen to some music for around 60 seconds, only to be told to try later and you are then disconnected. I'd rather spend a little time in the queue to have my query dealt with, instead of redialling to get through to somebody.
    Originally posted by poppellerant
    Yes, I did a test call prior to switching, and got through to a person in about a minute. I subsequently did a couple more and got that message both times. I agree, I'd much rather be able to get through even if that means a longer wait.
    Stompa
    • PennineAcute
    • By PennineAcute 8th Jun 18, 6:06 PM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    From my six months experience of UP, I have always found it best to fire off an email. Always a quick response.

    Due to me messing up on my bank balance, my May DD was not honoured. I fired off an email asking when they would represent it. They replied with it would be easier if we took it by card payment. Can I email them a time and date that I would be available to take their call.

    This I did and bang on the time, they called me and little problem over.
    • spud
    • By spud 16th Jun 18, 7:56 AM
    • 37 Posts
    • 11 Thanks
    spud
    I moved to UP from Affect due to low standing charge which as a low user saved around 15%.
    Initial problem with website where it wouldn’t accept my DD was sorted out fairly quickly over the phone.
    Transfer has just completed without issue and automated emails kept me updated. So far so good.
    • poppellerant
    • By poppellerant 29th Jun 18, 8:18 AM
    • 1,287 Posts
    • 735 Thanks
    poppellerant
    I'm growing tired of not being able to speak to anybody on the phone and being asked to try again later or leave a message because they are too busy.

    I emailed them earlier this week. At the time of emailing, I was unaware that their website was down. So I don't know if they received my email when the website was down. And I can't speak to anybody to ask because they don't seem to have sufficient staff to answer the phone.
    • PennineAcute
    • By PennineAcute 29th Jun 18, 10:55 AM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    If over 48 hrs, I would guess they do not have it.

    Try India on the online chat.
    • Stompa
    • By Stompa 1st Jul 18, 9:33 AM
    • 7,857 Posts
    • 3,876 Thanks
    Stompa
    Well my switch has now completed, and it all went very smoothly. My only complaint is that, since initiating the switch to a fixed tariff around 3 weeks ago, they've dropped their prices by around 2%.
    Stompa
    • Quentin
    • By Quentin 1st Jul 18, 9:40 AM
    • 38,841 Posts
    • 22,791 Thanks
    Quentin
    Note though they now only fix for 12 months - presumably you are fixed for 15!
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