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  • FIRST POST
    • poppellerant
    • By poppellerant 2nd Jan 18, 9:53 AM
    • 1,287Posts
    • 732Thanks
    poppellerant
    Feedback on Utility Point
    • #1
    • 2nd Jan 18, 9:53 AM
    Feedback on Utility Point 2nd Jan 18 at 9:53 AM
    Having compared my tariff online, this company seems to be the same price as my existing Flex4 tariff with Iresa. But even Googling Utility Point's name didn't instantly find their website. I can't seem to find much, if any, feedback on this company so they must be relatively new. I only found them with Energy Helpline's comparison site.

    If anybody has any comments or feedback to make on this company, I'd really like to hear them. Even if you're in the middle of switching, it'd be good to see how they treat potential customers. I did try to call them today, but it seems they are closed.

    This is their website: https://www.utilitypoint.co.uk/
Page 2
    • footyguy
    • By footyguy 24th Jan 18, 4:07 PM
    • 4,135 Posts
    • 1,684 Thanks
    footyguy
    I have decided to take the plunge and started the switch from Iresa to Utility Point. Wish me luck!

    Seriously though. My account is in good standing with Iresa, showing credit on both my gas and electricity accounts. Should I cancel my direct debit for the beginning of next month, or allow it to come out as normal? My first direct debit with Utility Point is due in the middle of February, with the view to changing this date after the first direct debit.
    Originally posted by poppellerant
    You will still be supplied by Iresa beginning of next month, so you should allow your direct debit mandate to remain in place.

    All credits will be accounted for in the final bill.
    In fact, depending on exact timing, if you cancel you may get a final bill that has a credit on that is not honoured by your bank, leading to more issues...

    The supplier may mark the final collection as such, and that will inform the bank to cancel the DD mandate anyway ... so you don't have to.
    • SpotlandRules
    • By SpotlandRules 24th Jan 18, 6:00 PM
    • 192 Posts
    • 80 Thanks
    SpotlandRules
    I go live tomorrow. A couple of little niggles, but nothing that an email did not sort out - responded to within an hour.

    I could not log into my account and there was no change password option. Within an hour, problem was rectified.

    The account page is not too bad Options to enter your meter readings, View usage, view statements, Refer a friend and Efficiency at home.
    Last edited by SpotlandRules; 24-01-2018 at 6:11 PM. Reason: Spelling errors
    • poppellerant
    • By poppellerant 28th Jan 18, 9:24 AM
    • 1,287 Posts
    • 732 Thanks
    poppellerant
    I can't edit my post, so this is the full email with personal details removed:
    Hi XX,

    This is to inform you that we received a request to switch your ELECTRICITY supply from Iresa to a new supplier. Please let us know within the next 5 days if you want to withdraw the transfer otherwise we will accept and proceed with the next steps of switching you over to your new supplier.

    This information is for ELECTRICITY supply:
    Address: XX
    Supply Number: XX
    Serial Number: XX

    Next Steps

    Contact us within 5 days of receiving this email if you do not wish to initiate the transfer. If you are happy to transfer to a new supplier, we will wait for the new supplier to send your final reading to us. After we receive the readings, we will proceed with account closure. If there is any CREDIT left in your account after the final charge, this will be refunded to you. Any outstanding payment will also be requested as part of the account closure process.

    Thanks. Please contact us on 01157270982 for any concerns or questions.
    I find the part that I have highlighted in red most interesting, as several people have commented on Iresa blocking the switch if the account is in debit.
    • editor1
    • By editor1 2nd Mar 18, 5:52 PM
    • 278 Posts
    • 76 Thanks
    editor1
    Utility Point Ltd - Anyone using them?
    OK, maybe I'm getting way too savvy, but a few Switching websites are offering deals by a recent energy supplier entrant called Utility Point, which was issued its OFGEM license about six months ago - my parents can save 280 per annum if they change from their present First Utility service to a 'fixed' plan offer by Utility Point.

    Having look at First Utility & EUGIE energy costs both gas and electricity prices, together with standing charges are considerable lower. Indeed, EUGIE standing charges seem very high to me.

    Anyhow, I've got until 10 April to change supplier, so am emailing suppliers like mad and checking other places, such as Companies House.
    • PennineAcute
    • By PennineAcute 3rd Mar 18, 1:50 AM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    I moved over to them on 24 Jan. My first statement is due this weekend. So far, it has been good.
    • editor1
    • By editor1 3rd Mar 18, 2:07 AM
    • 278 Posts
    • 76 Thanks
    editor1
    I moved over to them on 24 Jan. My first statement is due this weekend. So far, it has been good.
    Originally posted by PennineAcute
    Thanks for feedback, what few reviews exist seem positive but prices are good. I've forwarded an enquiry about what assistance they offer for mobility challenged OAPs given it seems they don't support Smart meters.

    Hope a few others can give their own experiences before moving supplier during first week of April.
    • m.phillips
    • By m.phillips 3rd Mar 18, 11:46 AM
    • 1 Posts
    • 0 Thanks
    m.phillips
    I've been looking at utility point my present deal runs out 02/06/18 they seem one of cheapest on market so was looking for feedback from anyone in the know.
    • PennineAcute
    • By PennineAcute 3rd Mar 18, 11:52 AM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    The CS I have had so far, has been fantastic. There was a problem with my first direct debit, not enough funds (A tad embarassing for my first payment). They phoned me a week later, to ask what date they would like it to be represented.
  • archived user
    Thanks for feedback, what few reviews exist seem positive but prices are good. I've forwarded an enquiry about what assistance they offer for mobility challenged OAPs given it seems they don't support Smart meters.

    Hope a few others can give their own experiences before moving supplier during first week of April.
    Originally posted by editor1
    All suppliers have to offer Priority Services Registration irrespective of the type of meter installed:


    https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/priority-services-register-people-need
    • poppellerant
    • By poppellerant 3rd Mar 18, 1:28 PM
    • 1,287 Posts
    • 732 Thanks
    poppellerant
    I myself made a thread for Utility Point here and have signed up to them recently. I have to say it has been mostly effortless with only one or two phone calls needed to iron out a few wrinkles.

    One thing I will say is that if they are busy when you phone them, you don't get dumped into queue. You can either leave a message and somebody will call you back when they aren't so busy, or you can just keep trying. I'm not sure how well leaving a message will cope if they take more customers onboard - I suspect they will eventually need to invest in a proper phone system which has support for queues.
    • editor1
    • By editor1 3rd Mar 18, 1:48 PM
    • 278 Posts
    • 76 Thanks
    editor1
    All suppliers have to offer Priority Services Registration irrespective of the type of meter installed:


    https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/priority-services-register-people-need
    Originally posted by Hengus
    Hengus,

    Again, thanks for this information. Despite registering with First Utility for said service, they never bothered, but they were able to get the OVO Smart meter installed transmitting to them - which, as stated, really is a boon to my elderly folks. However, I don't think overpaying OVO or First Utility is a boon when i can get Duel Fuel fixed plans from EUGIO, Outfox the Market and the business named in my original post for 18 quid less per month. As such, all three companies have been emailed and FB enquiries made.
    • editor1
    • By editor1 3rd Mar 18, 1:55 PM
    • 278 Posts
    • 76 Thanks
    editor1
    Good thread on Utility Point. I too did a Companies House limited search and was struck by the fact that the business has had a change of two Directors - God knows what money they sunk in. As such, keeping a close eye on EUGIE Energy, which of course is backed by a large French business and Outfox the Market, which seems to have grand ambitions.

    Sad fact is, OVO Energy started out small, as did First Utility, now both companies in some instances are more expensive than the Big Six, which is a shame as really liked OVO, hence was with them for 4 years.
    • PennineAcute
    • By PennineAcute 14th Mar 18, 7:25 PM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    My first statement, they promised me I would receive around 3 March. This would cover 25 Jan - 24 Feb. I emailed them yesterday to give them a nudge, as it was nowhere to be seen.

    Their reply

    Thank you for your email, we are currently working on the statements and we hope to have this available soon. I am sorry for the delay.
    Not looking good at the moment.
    • poppellerant
    • By poppellerant 14th Mar 18, 7:50 PM
    • 1,287 Posts
    • 732 Thanks
    poppellerant
    My first statement, they promised me I would receive around 3 March. This would cover 25 Jan - 24 Feb. I emailed them yesterday to give them a nudge, as it was nowhere to be seen.

    Their reply

    Not looking good at the moment.
    Originally posted by PennineAcute
    Oh dear, I am yet to receive a statement but it should be due any day now.
    • PennineAcute
    • By PennineAcute 22nd Mar 18, 9:58 PM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    Well, my first statement has arrived and I am extremely happy. 5.30 saving, from what I would have paid with EON.

    • poppellerant
    • By poppellerant 23rd Mar 18, 9:38 AM
    • 1,287 Posts
    • 732 Thanks
    poppellerant
    I also received my first statement last night. Their bills make a much nicer change than the ones I receive from Iresa. I was beginning to forget what a bill with actual and accurate readings looks like.
    • PennineAcute
    • By PennineAcute 27th Mar 18, 4:15 PM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    The start of my 50 day leaving period has started with Zog. There was not much in it, between Zog and Utility Point and have moved my gas over to Utility Point.
    • Z0rba-cheeks
    • By Z0rba-cheeks 6th Apr 18, 10:55 PM
    • 37 Posts
    • 19 Thanks
    Z0rba-cheeks
    Dear UP Customers there is an interesting debate on the MSE Powershop Feedback Forum as the latest offer from UP is undercutting the Powershop Price, if your annual electricity consumption is under 4324 kWh.

    if your annual consumption is greater than 4324 kWh then Powershop is cheaper, however the saving is 41.21 if your consumption is 12,000 kWh (minus the UP 30 penalty, is a saving of a mere 11.21).

    Powershop has no exit fee and a 12 month contract, however, you need to purchase all your power in advance via "Powerpacks" and some of these are only available for a limited period as low as 4 days in any month.

    Just in case you are interested!

    See: http://forums.moneysavingexpert.com/showthread.php?p=74125702&posted=1#post74125702
    • PennineAcute
    • By PennineAcute 23rd Apr 18, 2:26 PM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    Okay, moved my gas over to Utility Point and I went live on Friday, 20 April. First payment of 21.70 was also due on this day.

    Wednesday, 18 April, checking my online banking, I noticed that there was no direct debit mandate, so I sent them an email asking if this had been set up. I had no reply from them by Friday, and checking my online banking, no direct debit had gone out.

    Rang them on Friday, and they said that if it has not gone out by Monday (today) to let them know. So I have fired off another email and we will see what they say. Just want to get this sorted, before it escalates.
    • bxboards
    • By bxboards 23rd Apr 18, 2:33 PM
    • 1,683 Posts
    • 1,338 Thanks
    bxboards
    I moved my electric to Utility Point and have had my gas with Zog for a while.

    I find by using different suppliers, I have always been able to beat any 'collective' switch deals, and usually I find 1 out 2 of of either gas or electricity is noncompetitive with collectives - never got a good deal from the MSE cheap energy club either!

    No isues with Utility Point so far, I opened mine early Feb this year and 'Just Up 18 Wk04 Direct' was cheaper than anyone else I could find - UP only turned up on 1 comparison site, I guess they do not pay enough backhanders... I think 2nd cheapest was Outfox the Market.
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