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  • FIRST POST
    • poppellerant
    • By poppellerant 2nd Jan 18, 9:53 AM
    • 1,285Posts
    • 730Thanks
    poppellerant
    Feedback on Utility Point
    • #1
    • 2nd Jan 18, 9:53 AM
    Feedback on Utility Point 2nd Jan 18 at 9:53 AM
    Having compared my tariff online, this company seems to be the same price as my existing Flex4 tariff with Iresa. But even Googling Utility Point's name didn't instantly find their website. I can't seem to find much, if any, feedback on this company so they must be relatively new. I only found them with Energy Helpline's comparison site.

    If anybody has any comments or feedback to make on this company, I'd really like to hear them. Even if you're in the middle of switching, it'd be good to see how they treat potential customers. I did try to call them today, but it seems they are closed.

    This is their website: https://www.utilitypoint.co.uk/
Page 10
    • grumpycrab
    • By grumpycrab 6th Dec 18, 3:03 PM
    • 4,100 Posts
    • 1,974 Thanks
    grumpycrab
    UP coming up cheapest fix for me... only +10% higher than current fix... may be switchin to them beginning of Jan...I'd better start reading here...
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • molerat
    • By molerat 6th Dec 18, 3:10 PM
    • 20,626 Posts
    • 14,894 Thanks
    molerat
    They are showing as a £37 saving on my current fix according to CEC. Unfortunately CEC seem to have the wrong prices according to the UP website (and EnergyHelpline and CAB !) which shows the saving as £7.
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • PennineAcute
    • By PennineAcute 6th Dec 18, 5:39 PM
    • 371 Posts
    • 170 Thanks
    PennineAcute
    I like their new saver energy package.
    • esmerelda98
    • By esmerelda98 7th Dec 18, 5:20 AM
    • 412 Posts
    • 930 Thanks
    esmerelda98
    I'm trying to switch to Utility Point online but after they show the tariffs available, I can't seem to go any further. Any advice?
    • Maxwell007
    • By Maxwell007 7th Dec 18, 8:40 AM
    • 290 Posts
    • 89 Thanks
    Maxwell007
    I'm not sure like what i'm hearing so far but they are the cheapest for me :
    Estimated cost £75/month or £894/year
    Tariff type Fixed for 12 months

    "Early exit fee £72" WOOOOW
    • esmerelda98
    • By esmerelda98 7th Dec 18, 8:42 AM
    • 412 Posts
    • 930 Thanks
    esmerelda98
    Are you able to sign up online, Maxwell? I still can’t.
    • Maxwell007
    • By Maxwell007 7th Dec 18, 8:53 AM
    • 290 Posts
    • 89 Thanks
    Maxwell007
    they have a great online chat service on there web page asking a few questions before I give them the green light on my switch, Change web browser E98.
    utilitypoint co uk
    • Maxwell007
    • By Maxwell007 7th Dec 18, 8:59 AM
    • 290 Posts
    • 89 Thanks
    Maxwell007
    https://uk.trustpilot.com/review/www.utilitypoint.co.uk
    • wavelets
    • By wavelets 7th Dec 18, 10:10 AM
    • 1,162 Posts
    • 512 Thanks
    wavelets
    I'm trying to switch to Utility Point online but after they show the tariffs available, I can't seem to go any further. Any advice?
    Originally posted by esmerelda98
    Are you able to sign up online, Maxwell? I still can’t.
    Originally posted by esmerelda98
    What issue are you having signing up with them online?

    Their "Direct" tariffs are only available direct from them.
    (i.e you cannot switch to them via a comparison site, although the comparison site may show them, but ask you to go direct to the supplier's website)

    Get an online quote from their website, and at the bottom of your quote, there is a 'Switch Now' button
    Last edited by wavelets; 07-12-2018 at 10:14 AM.
    • esmerelda98
    • By esmerelda98 7th Dec 18, 11:02 AM
    • 412 Posts
    • 930 Thanks
    esmerelda98
    The 'switch now' button was missing but the Chat Rep told me that pressing the area on the screen where it should be should work. Thanks for replying.
    • Stompa
    • By Stompa 7th Dec 18, 11:15 AM
    • 7,851 Posts
    • 3,870 Thanks
    Stompa
    Their website seems to be misbehaving. If you get a quote and then click on 'Tariff Information', you get taken to a page where all the relevant numbers are missing.
    Stompa
    • wavelets
    • By wavelets 7th Dec 18, 11:44 AM
    • 1,162 Posts
    • 512 Thanks
    wavelets
    Their website seems to be misbehaving. If you get a quote and then click on 'Tariff Information', you get taken to a page where all the relevant numbers are missing.
    Originally posted by Stompa
    Site works fine for me.
    Has the 'Switch Now' button, and all the information included in the 'Tariff Information'
    • Stompa
    • By Stompa 7th Dec 18, 12:33 PM
    • 7,851 Posts
    • 3,870 Thanks
    Stompa
    Site works fine for me.
    Has the 'Switch Now' button, and all the information included in the 'Tariff Information'
    Originally posted by wavelets
    Very odd, it still doesn't for me (I tried 2 different browsers). It was the same yesterday.
    Stompa
    • wavelets
    • By wavelets 7th Dec 18, 12:58 PM
    • 1,162 Posts
    • 512 Thanks
    wavelets
    Very odd, it still doesn't for me (I tried 2 different browsers). It was the same yesterday.
    Originally posted by Stompa
    Ah, there does seem to be an issue with some results.

    My first results only gave me one tariff option "Just UP 18 Week 38 Direct"
    ... and it all worked

    Just did another comparison for a different region, and non-E7 usage, and it gave 2 results - this includes UP Energy Saver as an alternative.
    - this fails to have any info under Tariff Information

    (But the 'Switch Now' is there - it's nowt a button, and only appears when I move the cursor above 'Tariff Information')

    I'll add some screen shots to explain better ....


    Edit: so it seems to be an issue based on the supply region

    Here were the results for the Eastern Region


    And when I clicked on 'Tariff Information'



    But When I did a quote foir the London supply region (different usages), my first results page was



    Then expanding, say, the first offering



    Moving my cursor above 'Tariff Information'



    And then clicking on 'Tariff Information'

    Last edited by wavelets; 07-12-2018 at 1:19 PM.
    • esmerelda98
    • By esmerelda98 7th Dec 18, 1:31 PM
    • 412 Posts
    • 930 Thanks
    esmerelda98
    I have the same problem as Stompa. No tariff information and the ‘switch now’ button is invisible.
    • Chocmonster7
    • By Chocmonster7 7th Dec 18, 3:05 PM
    • 2,342 Posts
    • 2,085 Thanks
    Chocmonster7
    "Early exit fee £72" WOOOOW
    Originally posted by Maxwell007

    That's £30 each for dual fuel plus the VAT, seems to be a standard charge for these types of fixed deals.
    • Terresa
    • By Terresa 7th Dec 18, 4:12 PM
    • 30 Posts
    • 23 Thanks
    Terresa
    Strangely I've not yet received my monthly statement this month. In previous months it's always appeared either on the last day of the month or the first day of the next month.
    Originally posted by Stompa
    Is your bill for last month available yet? Ours is available via our online account, dated 04/12/2018

    What is the last day of your billing cycle?

    We get billed up to the last day of the month, so provide our meter readings on that day (and so get non-estimated bills)

    We've never had the bill produced that day, or even the first of the following month. Look at our past bills, they seem to be dated between the 2nd and the 6th of the following month.

    Bearing in mind the 1st & 2nd of December 2018 were Saturday & Sunday, having a bill dated 4th is not bad at all.
    • JustMeHere
    • By JustMeHere 10th Dec 18, 9:57 PM
    • 1 Posts
    • 0 Thanks
    JustMeHere
    For those having trouble seeing the tariff information and switch buttons, I had the same issue as well until I realised that it's a 'responsive' site and when I increased the size of the browser window the tariff details and switch buttons suddenly appeared. I was using Chrome on a Macbook if that helps.
    • Streaky Bacon
    • By Streaky Bacon 13th Dec 18, 11:13 AM
    • 110 Posts
    • 37 Thanks
    Streaky Bacon
    I'm have a look at UP now because I missed a tariff with another supplier.

    The feedback here seems OK, as it does on TrustPilot, but the Google reviews are pretty awful, which worries me.

    Many of the complaints are about how contactable the company is (plus the DD hiking issue).

    I have just called them to ask about switching and, per the Google reviews, I was asked to leave a voicemail instead.

    I then decided to try another means of contacting them, so went to their contact page:

    https://www.utilitypoint.co.uk/Contact

    I can't say that I am impressed. It suggests a Web Chat, but there seems to be no link to it. It also suggests email, but provide no address or link.

    Also, under their Feedback and Complaints Procedure it just says

    "We pride ourselves on our excellent customer service, but if something's not quite right we'd really like to hear your feedback to help us improve."

    with no link to further information. Not exactly what I would consider a "complaints procedure".

    Even their postal address doesn't have a postcode.

    Now, I must admit that I am tempted by their tariff , but all of the above are red flags.

    Just wondered if any current customers had any thoughts on this.
    Last edited by Streaky Bacon; 13-12-2018 at 11:15 AM. Reason: typo
    • rabbitmoon
    • By rabbitmoon 13th Dec 18, 11:21 AM
    • 41 Posts
    • 22 Thanks
    rabbitmoon
    Hi Streaky,
    I'm currently in the same boat and eyeing up Utility Point. On the contact page you referenced, the email address appears as a link when hovering over the email icon (help@... - this is a pretty old-school way of doing email links, as most people use gmail etc rather than Outlook). There is a postcode showing for me in the bottom right below the address (BH17 7FJ) not that it fills me with confidence. The whole site looks pretty shoddy - they must be a very small company (perhaps even just a couple of people?) who can't be bothered to man the chat function while they're busy christmas shopping and whatnot.

    Also: the "our story" navbar link (from the homepage) is a joke, leading to blah blah "Efficiency. Dedication. Together." fluffery. Not really a 'story' of development and still absolutely no information about the company or people. Think I'd rather pay a bit more for some reliability (the illusion of at the very least).
    Last edited by rabbitmoon; 13-12-2018 at 11:25 AM.
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