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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 17th Nov 17, 1:44 PM
    • 94Posts
    • 25Thanks
    MSE Andrew
    Pure Planet reviews: add your feedback
    • #1
    • 17th Nov 17, 1:44 PM
    Pure Planet reviews: add your feedback 17th Nov 17 at 1:44 PM
    This is a feedback thread on energy supplier

    Pure Planet

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 15-11-2018 at 1:56 PM.
Page 3
    • plumcherry
    • By plumcherry 8th Mar 18, 5:17 PM
    • 2 Posts
    • 1 Thanks
    plumcherry
    Just found Pure Planet and it looks very interesting - seems almost the same setup as giffgaff do with mobile tariffs.
    I would be setting this up for my mothers home while I work abroad and have a few questions I had trouble finding through their own site.

    1. Do they offer the warm home discount?
    2. Is there an early exit fee?
    3. How often is the meter reading needed?

    regardless if this meets my requirements i love the idea of cutting out call centres and going app only so definitely be looking out for more like this.
  • PurePlanet
    Just found Pure Planet and it looks very interesting - seems almost the same setup as giffgaff do with mobile tariffs.
    I would be setting this up for my mothers home while I work abroad and have a few questions I had trouble finding through their own site.

    1. Do they offer the warm home discount?
    2. Is there an early exit fee?
    3. How often is the meter reading needed?

    regardless if this meets my requirements i love the idea of cutting out call centres and going app only so definitely be looking out for more like this.
    Originally posted by plumcherry
    Hi @plumcherry
    Great to hear that you're interested!
    Let me help you out with your questions.
    1. We are currently unable to offer the warm home discount. It's still quite early days for us. As we grow, we hope to introduce it.
    2. We don't charge any exit fees
    3. We ask members to send a monthly meter reading so their account is always up to date. If you can't, don't worry. We'll simply use our best estimate of your energy use to calculate your monthly spend. And we'll update your account when you're able to send a meter reading.

    Hope that helps?
    Marc @Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Prof Yaffle
    • By Prof Yaffle 13th Mar 18, 11:12 AM
    • 13 Posts
    • 8 Thanks
    Prof Yaffle
    Initial thoughts on my switch to Pure Planet, then... I'll edit and update this as and when necessary.
    • Well-priced energy. The "membership fee" easily equates to a standing charge if you think of it on a daily basis.
    • 100% green electricity and carbon-offset gas is very attractive if you want the extra smug factor.
    • App works fine. Easy to install, looks impressive, has the needed functionality.
    • Registering and initiating the switch was easy. I had one "server unavailable" error, but that cleared immediately.
    • Meter readings really easy to enter through the app - much better than using a web site, as you can obviously hold your 'phone while looking at the reading. Indeed, they asked for a photograph to confirm the readings, and have even thought to put a flashlight button into the app so you don't have to switch the 'phone flash on manually as you dig through the cupboard.
    • Communication has been good, as you'd expect from what I'd assume to be a wholly- or mostly-automated process.
    • Switchover confirmed a day earlier than planned, without issue.
    • Moves to introduce smart metering through 2018, which is more than my previous supplier had considered (either from what they'd announced or from what they said when I challenged them).

    So far, so content.
  • PurePlanet
    Initial thoughts on my switch to Pure Planet, then... I'll edit and update this as and when necessary.
    • Well-priced energy. The "membership fee" easily equates to a standing charge if you think of it on a daily basis.
    • 100% green electricity and carbon-offset gas is very attractive if you want the extra smug factor.
    • App works fine. Easy to install, looks impressive, has the needed functionality.
    • Registering and initiating the switch was easy. I had one "server unavailable" error, but that cleared immediately.
    • Meter readings really easy to enter through the app - much better than using a web site, as you can obviously hold your 'phone while looking at the reading. Indeed, they asked for a photograph to confirm the readings, and have even thought to put a flashlight button into the app so you don't have to switch the 'phone flash on manually as you dig through the cupboard.
    • Communication has been good, as you'd expect from what I'd assume to be a wholly- or mostly-automated process.
    • Switchover confirmed a day earlier than planned, without issue.
    • Moves to introduce smart metering through 2018, which is more than my previous supplier had considered (either from what they'd announced or from what they said when I challenged them).

    So far, so content.
    Originally posted by Prof Yaffle

    Thanks Prof Yaffle
    That's great to see
    Glad you like it so far.

    Marc @Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • gryphon
    • By gryphon 14th Mar 18, 11:53 AM
    • 77 Posts
    • 7 Thanks
    gryphon
    FAO Pure Planet.

    I am 2 months into a deal with yourselves, this morning i receive an email advising me the my electricity will be going up 0.756/kwh and gas 0.231/kwh on the original quoted and agreed figure this equates to a £72/year rise on my estimated usage.
    Firstly can you raise the agreed original figure
    secondly, i'm not a happy bunny.
    • editor1
    • By editor1 14th Mar 18, 12:10 PM
    • 256 Posts
    • 71 Thanks
    editor1
    FAO Pure Planet.

    I am 2 months into a deal with yourselves, this morning i receive an email advising me the my electricity will be going up 0.756/kwh and gas 0.231/kwh on the original quoted and agreed figure this equates to a £72/year rise on my estimated usage.
    Firstly can you raise the agreed original figure
    secondly, i'm not a happy bunny.
    Originally posted by gryphon
    Did you take out a fixed or variable deal - busted swapped to OutFox the Market, who's 18 Month Fixed deal is cheapest available - if they raise costs of fixed, agreed terms, surely that's breach of contract?
    • gryphon
    • By gryphon 14th Mar 18, 12:12 PM
    • 77 Posts
    • 7 Thanks
    gryphon
    Did you take out a fixed or variable deal - busted swapped to OutFox the Market, who's 18 Month Fixed deal is cheapest available - if they raise costs of fixed, agreed terms, surely that's breach of contract?
    Originally posted by editor1
    It's the 100% Green deal i am trying to read the in's and out are
  • PurePlanet
    Hi @gryphon and @editor1
    We offer one tariff for all our members.
    It's a variable rate, based on wholesale costs. By giving you energy at a pass-through rate with no markup, we've created a tariff that'll provide great value to all our members, for the the long term.

    Hope that helps

    Marc @ Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Prof Yaffle
    • By Prof Yaffle 15th Mar 18, 11:14 AM
    • 13 Posts
    • 8 Thanks
    Prof Yaffle
    Yeah, I had a similar negative reaction as I got the price rise notification the day after they confirmed my switch. However, I understand that it's a variable tariff, and the prices remain broadly competitive for green energy.

    Personally, I'd have to see if there's a ripple of price rises through the other suppliers before drawing any conclusions.
    • Prof Yaffle
    • By Prof Yaffle 29th Mar 18, 12:46 PM
    • 13 Posts
    • 8 Thanks
    Prof Yaffle
    Well, two weeks on and Pure is sitting ~ 5% higher than the very cheapest renewable deal that MSE offers, although carbon offset gas is more of a minority offering. More can be saved if drowning polar bears is more your thing.

    Within the bounds of acceptable for the green side of things, perhaps, but probably pushing it for many people.
    • Hengus
    • By Hengus 29th Mar 18, 1:04 PM
    • 6,828 Posts
    • 4,385 Thanks
    Hengus
    Just found Pure Planet and it looks very interesting - seems almost the same setup as giffgaff do with mobile tariffs.
    I would be setting this up for my mothers home while I work abroad and have a few questions I had trouble finding through their own site.

    1. Do they offer the warm home discount?
    2. Is there an early exit fee?
    3. How often is the meter reading needed?

    regardless if this meets my requirements i love the idea of cutting out call centres and going app only so definitely be looking out for more like this.
    Originally posted by plumcherry
    This is the latest Ofgem List of suppliers that offer the WHD (as at Feb 18):

    The following energy suppliers are compulsory participants in scheme year 7 of the scheme (June 2017 - March 2018):

    British Gas
    Co-operative energy
    EDF Energy
    Economy Energy
    E.ON
    Extra Energy
    First Utility
    Flow energy
    Npower
    Scottish Power
    OVO
    SSE
    Spark Energy
    Utilita
    Utility Warehouse
    The following are voluntary members of the scheme and only offer support under the ĎCore Groupí element:

    Our Power
    Fischer Energy
    Bristol Energy

    It is worth pointing out that White Label suppliers normally link into their parent company WHD Scheme.
    • fred246
    • By fred246 13th Jun 18, 1:06 AM
    • 1,207 Posts
    • 691 Thanks
    fred246
    Interested in joining Blue Planet.
    Can't find any phone number for them at all.
    Do they charge extra for IGT gas connections?
    Is the rep still replying? Thanks.
  • PurePlanet
    Interested in joining Blue Planet.
    Can't find any phone number for them at all.
    Do they charge extra for IGT gas connections?
    Is the rep still replying? Thanks.
    Originally posted by fred246
    Hi Fred246
    Great to hear that you're interested in joining us!
    We don't have an inbound call centre. It helps us keep costs down - which is passed on to our members - and we know nobody likes to spend ages on hold.
    Members manage their accounts via our app, which can also be used to send a message to the members services team if you ever have account-specific questions.
    IGT gas connections are fine. No extra charge

    Marc @Pure Planet
    Last edited by PurePlanet; 13-06-2018 at 9:11 AM. Reason: Adding my name!
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • jasonryan20
    • By jasonryan20 19th Jun 18, 8:54 PM
    • 1 Posts
    • 0 Thanks
    jasonryan20
    Hi Pure Planet,


    When are you supplying smart meters.
  • PurePlanet
    Hi Pure Planet,


    When are you supplying smart meters.
    Originally posted by jasonryan20
    Hi JasonRyan20

    We're not supplying smart meters right now. The current meters (called SMETS1) aren't all that smart, as they only work with the supplier that installs them. We'll be issuing our members with the next generation (called SMETS2) - these are currently being trialled around the UK and we're looking to start testing them at the end of the year, before issuing them (for free) in 2019.
    What is emerging from the SMETS2 trials is that the initial testing and preparation for mass production is proving more complex and time-consuming that previously expected, and so availability of meters has been delayed.
    We donít believe that Pure Planet members want to be issued with smart meters that are not yet ready to work as intended.

    Hope that explains it!
    There's a bit more detail in this thread on our community (if MoneySavingExpert forum doesn't mind me linking out to it) which you may find useful too.

    Marc @ Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Muddy Funster
    • By Muddy Funster 23rd Jun 18, 12:48 PM
    • 1 Posts
    • 1 Thanks
    Muddy Funster
    Review.
    I'm not normally moved to review stuff but I think this is quite a good deal so here you are.
    I switched mid-November 2017 after a variety of green fixed tariffs with Ovo then Octopus. Took the view that Pure Planet's approach of essentially cost-price energy plus membership fee/standing charge would be cheaper than speculating on fixed rates.
    Context:
    1) we use a lot of energy - circa £1000 per year of gas and same again for electricity.
    2) I use the app on an iPhone, not tried android etc.

    Cost: As a high volume user, this has been a very cheap deal and I find the 100% renewable electricity and 100% carbon offset gas an added draw. MSE's Cheapenergyclub has struggled to find any deals cheaper since we joined Pure Planet and the few that have were circa £50-75 pa cheaper from small providers, 1yr fixed rate and not green tariffs.
    Switch: Painless.
    App: works fine for me in iOS, not as nice as, for instance, Ovo's polished web interface when combined with their smart meter for anlysing energy use.
    Statements: emailed monthly, clear.
    Experience: Irritating to have to do monthly meter reads after some time with a smart meter but the app makes it easy. Switching the phone's torch on within the app to illuminate the meter is a nice touch. The standing charge or 'membership fee' was reduced from £10 to £8.50 a few months ago which was welcome.

    I think this is an excellent provider especially for high volume users who are not fazed by the app-only approach.
  • PurePlanet
    Review.
    I'm not normally moved to review stuff but I think this is quite a good deal so here you are.
    I switched mid-November 2017 after a variety of green fixed tariffs with Ovo then Octopus. Took the view that Pure Planet's approach of essentially cost-price energy plus membership fee/standing charge would be cheaper than speculating on fixed rates.
    Context:
    1) we use a lot of energy - circa £1000 per year of gas and same again for electricity.
    2) I use the app on an iPhone, not tried android etc.

    Cost: As a high volume user, this has been a very cheap deal and I find the 100% renewable electricity and 100% carbon offset gas an added draw. MSE's Cheapenergyclub has struggled to find any deals cheaper since we joined Pure Planet and the few that have were circa £50-75 pa cheaper from small providers, 1yr fixed rate and not green tariffs.
    Switch: Painless.
    App: works fine for me in iOS, not as nice as, for instance, Ovo's polished web interface when combined with their smart meter for anlysing energy use.
    Statements: emailed monthly, clear.
    Experience: Irritating to have to do monthly meter reads after some time with a smart meter but the app makes it easy. Switching the phone's torch on within the app to illuminate the meter is a nice touch. The standing charge or 'membership fee' was reduced from £10 to £8.50 a few months ago which was welcome.

    I think this is an excellent provider especially for high volume users who are not fazed by the app-only approach.
    Originally posted by Muddy Funster
    Thank you for this great review Muddy Fun!
    Glad to hear that everything has been smooth, and that you're enjoying the low costs, the renewable energy, and the app experience.
    Really appreciate you taking the time to post this

    Marc @ Pure Planet.
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • stoopy
    • By stoopy 28th Jun 18, 10:14 PM
    • 54 Posts
    • 428 Thanks
    stoopy
    I have just switched via the cheap energy club so will update in a few weeks. But here is my referral code if anyone else thinking of joining.

    Oh, Iím not allowed to post with links....
  • PurePlanet
    I have just switched via the cheap energy club so will update in a few weeks. But here is my referral code if anyone else thinking of joining.

    Oh, Iím not allowed to post with links....
    Originally posted by stoopy
    Hi Stoopy

    Social media is a good place to share your refer a friend code. People have got their friends/family to sign up via Facebook and Twitter.
    If you don't use those, emailing people you know works.

    Have a great weekend!

    Marc @ Pure Planet
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • stoopy
    • By stoopy 29th Jun 18, 12:54 PM
    • 54 Posts
    • 428 Thanks
    stoopy
    Thanks, have added it to Facebook too.

    I understand the principle of different direct debit in summer and winter, but does make it harder to budget, why not just average it out?
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