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  • FIRST POST
    • Jen.
    • By Jen. 13th Sep 19, 10:37 PM
    • 5Posts
    • 4Thanks
    Jen.
    AMOMA.com Closure and Upcoming Bookings
    • #1
    • 13th Sep 19, 10:37 PM
    AMOMA.com Closure and Upcoming Bookings 13th Sep 19 at 10:37 PM
    Today I received the following email from AMOMA.com
    ďCease trading notification

    Your booking will probably be cancelled by our suppliers.

    Ladies and Gentlemen, Dear Clients,

    Since its creation, AMOMA has always strived, with success, to find the best value for money for its customers.

    Entities that claim to act as "price comparators" are, in effect, media agencies that redirect consumers to entities like ours against paying a cost per click. These media agencies are sometimes owned by companies operating in the same segment as ours, which has a negative impact on free competition. They are currently in a dominant position in the market and we think that this is to the detriment of the end consumers. Indeed, having taken the place that is theirs today, these entities unilaterally impose unsustainable financial conditions for us, because we work at the fair price to benefit our customers, not to benefit these media agencies.

    The result is a market concentration in which only a very small circle of majors Online Travel Agencies can survive. You probably also know that the public authorities are currently opening investigation procedures against these entities, notably in Australia, Spain - and most recently, as reported in the press, in the United States.

    However, these commercial practices that are unilaterally imposed on us make the continuation of our activities impossible. We therefore regret to have to inform you of the cessation of our activities, with immediate effect.

    For those who have booked rooms via our website:
    Contact the reserved hotel to inquire about the provision of the service.
    Contact your payment institution or your travel insurance.
    While we regret to have to announce the above, we send you, Ladies and Gentlemen, Dear Clients, our best regards. ď
    In April this year, I made a booking for the Hilton Leeds for 2 nights in December. This booking was paid in full at the time £144.
    I have already contacted the hotel to confirm if the booking has been cancelled, if it has - how do I go about getting this money refunded? I guess AMOMA wonít be refunding me... I paid using my Capital One credit card, am I likely to receive a refund from them?
Page 1
    • emmamcm1
    • By emmamcm1 13th Sep 19, 10:48 PM
    • 2 Posts
    • 1 Thanks
    emmamcm1
    • #2
    • 13th Sep 19, 10:48 PM
    • #2
    • 13th Sep 19, 10:48 PM
    hi. i've just received that email too 😭 to make matters worse it's not even my hotel that's been cancelled, it was a booking I made for my mum. I've emailed the hotel so hopefully they can come back before I let her know as i've checked the website and it's sold out the week they're going 😟 I only paid the balance last week so raging I didn't hear anything sooner or I would've cancelled and only lost their £80 deposit instead of £900!!😠
    • Jen.
    • By Jen. 13th Sep 19, 10:58 PM
    • 5 Posts
    • 4 Thanks
    Jen.
    • #3
    • 13th Sep 19, 10:58 PM
    • #3
    • 13th Sep 19, 10:58 PM
    Wow, £900?!
    Please let me know how you get on!
    • wilkas
    • By wilkas 14th Sep 19, 5:52 AM
    • 2 Posts
    • 0 Thanks
    wilkas
    • #4
    • 14th Sep 19, 5:52 AM
    • #4
    • 14th Sep 19, 5:52 AM
    We have received this email 1 hour before departure for a multicity trip. I've contacted hotel at 4:30 AM and they told as that they do see our reservation which is in 5 days (660 EUR, booked in March). This is our last stay and I'm worried that by the time we'll arrive they can cancel it and we'll be stranded.
    • Shawbee
    • By Shawbee 14th Sep 19, 6:17 AM
    • 4 Posts
    • 1 Thanks
    Shawbee
    • #5
    • 14th Sep 19, 6:17 AM
    • #5
    • 14th Sep 19, 6:17 AM
    I got the exact email last night and haven't been able to sleep since! We've lost over £900 on our hotel booking in thailand... I've contacted the hotel but they haven't replied. We booked with our american Express card so I'm not sure if it's something they cover.
    Last edited by Shawbee; 15-09-2019 at 8:06 AM.
    • DarPaC
    • By DarPaC 14th Sep 19, 6:20 AM
    • 1 Posts
    • 0 Thanks
    DarPaC
    • #6
    • 14th Sep 19, 6:20 AM
    booking cancelled?
    • #6
    • 14th Sep 19, 6:20 AM
    I'm in the same situation. Booked a short break for me and 3 friends to Portugal in 2 weeks! I've emailed the hotel and am waiting to hear back.
    I also booked via credit card so not sure if I'm covered and how to go about getting my money back. I booked flights separately (also on credit card) so don't know what the situation is with those
    I'm hoping to be able to re-book so that I don't need to worry about getting a refund on the cost of the flights but if anyone can help with advice about the refund for hotel I'd really appreciate it.
    • Stan93
    • By Stan93 14th Sep 19, 7:05 AM
    • 1 Posts
    • 0 Thanks
    Stan93
    • #7
    • 14th Sep 19, 7:05 AM
    • #7
    • 14th Sep 19, 7:05 AM
    Yes I got the same email but called my hotel and they say the booking hasnít been cancelled is anyone else in this situation? The booking hasnít been paid for yet but the payment is to come from hotelbeds rather tha Amoma, are these companies linked in anyway? Else Iíve lost £1700
    • htariq
    • By htariq 14th Sep 19, 7:20 AM
    • 1 Posts
    • 0 Thanks
    htariq
    • #8
    • 14th Sep 19, 7:20 AM
    amoma hotel booking
    • #8
    • 14th Sep 19, 7:20 AM
    Got the same email. Had booked jw marriot in dubai for next month. Called them directly and they said booking is valid and i dont have to pay. I wonder if it stays this way a few days down
    • Engadine
    • By Engadine 14th Sep 19, 7:29 AM
    • 1,340 Posts
    • 1,544 Thanks
    Engadine
    • #9
    • 14th Sep 19, 7:29 AM
    • #9
    • 14th Sep 19, 7:29 AM
    Yes I got the same email but called my hotel and they say the booking hasnít been cancelled is anyone else in this situation? The booking hasnít been paid for yet but the payment is to come from hotelbeds rather tha Amoma, are these companies linked in anyway? Else Iíve lost £1700
    Originally posted by Stan93
    No Hotel Beds is not linked with Amoma, separate companies. Amoma bought hotel rooms from Hotel Beds. Unfortunately if Hotel Beds have not been paid by Amoma then they will cancel your booking. If you paid by credit card you can claim with the card provider
    Debt free since 31/01/08

    • Engadine
    • By Engadine 14th Sep 19, 7:35 AM
    • 1,340 Posts
    • 1,544 Thanks
    Engadine
    I'm in the same situation. Booked a short break for me and 3 friends to Portugal in 2 weeks! I've emailed the hotel and am waiting to hear back.
    I also booked via credit card so not sure if I'm covered and how to go about getting my money back. I booked flights separately (also on credit card) so don't know what the situation is with those
    I'm hoping to be able to re-book so that I don't need to worry about getting a refund on the cost of the flights but if anyone can help with advice about the refund for hotel I'd really appreciate it.
    Originally posted by DarPaC
    You will be able to claim via your credit card company for the hotel but not the flights. Sounds like you booked hotel and flights separately so you wouldnít be able to get the flights refunde
    Debt free since 31/01/08

    • LPollet
    • By LPollet 14th Sep 19, 7:41 AM
    • 1 Posts
    • 0 Thanks
    LPollet
    5 days in Spain
    Like all the previous comments, I booked 5 nights in Spain from October 10th. Panic attack when I got the email, I contacted the hotel but I am yet to receive an answer. Of course I am scared that they might not have yet paid the hotel for my stay and that I lost my money :-( I seriously doubt that I could go to my bank and dispute the charge since they must be bankrupt...
    • michellemybelle
    • By michellemybelle 14th Sep 19, 7:47 AM
    • 86 Posts
    • 45 Thanks
    michellemybelle
    Me to
    Booked a room in London for my 60th on Tuesday. Have emailed the hotel as well but not heard back yet. Good luck everyone else
    • Yoshino1
    • By Yoshino1 14th Sep 19, 8:09 AM
    • 6 Posts
    • 2 Thanks
    Yoshino1
    Same boat as everyone else. Paid in full back in July and got the conformation which I checked with the hotel at the time. The hotel confirmed the booking but I can see now all they were probably doing was saying that a reservation had been made but probably not paid. Contacted the hotel this morning for an update but still waiting.

    It sounds like Amoma use various suppliers to do the reservations and they have most likely not paid their supplier so the suppliers will mow in turn start to cancel the bookings. It’s only when things like this happen that you get to see the complexity and multiple parties involved in these booking chains

    Fully expecting the hotel to say although they confirmed the reservation the reality is now that they will not be paid it will be cancelled.

    Hopefully the CC company will pay out, although there are clauses that look worrying when an agent is involved, which is essentially what Amoma was. Amoma where also not UK based. But let’s see.
    • eco_warrior
    • By eco_warrior 14th Sep 19, 8:42 AM
    • 515 Posts
    • 236 Thanks
    eco_warrior
    Chargebacks will cover these payments, you will just need confirmation that the bookings have been cancelled. Some have not.
    • Yoshino1
    • By Yoshino1 14th Sep 19, 8:44 AM
    • 6 Posts
    • 2 Thanks
    Yoshino1
    This is a bit worrying on the CC front. I assume Amoma is a travel agent ?

    Santander T&Cs

    You paid the supplier of the goods or services directly using your credit card (Note – if you paid a third party such as a travel agent, PayPal or Amazon Marketplace then you may not have section 75 protection)
    • Kirsjude
    • By Kirsjude 14th Sep 19, 8:57 AM
    • 232 Posts
    • 1,084 Thanks
    Kirsjude
    I have a booking for a hotel in London on Friday evening. I have just spoken to hotel and they confirmed that they have the booking, but were unable to confirm whether it had been paid for. They suggested that I call back 48 hours before date of stay.
    • Yoshino1
    • By Yoshino1 14th Sep 19, 9:00 AM
    • 6 Posts
    • 2 Thanks
    Yoshino1
    Hotel has confirmed booking has been cancelled, started section 75 claim with Santander.
    • eco_warrior
    • By eco_warrior 14th Sep 19, 9:00 AM
    • 515 Posts
    • 236 Thanks
    eco_warrior
    This is a bit worrying on the CC front. I assume Amoma is a travel agent ?

    Santander T&Cs

    You paid the supplier of the goods or services directly using your credit card (Note Ė if you paid a third party such as a travel agent, PayPal or Amazon Marketplace then you may not have section 75 protection)
    Originally posted by Yoshino1
    Santander would use a chargeback. Section 75 isnít required if a chargeback can be used, and they arenít affected by bookings being made via 3rd parties. Customers will be refunded if they donít get the service.
    • Yoshino1
    • By Yoshino1 14th Sep 19, 9:08 AM
    • 6 Posts
    • 2 Thanks
    Yoshino1
    Spoke to Santander, they say chargeback is only for small amounts of a few hundred pounds as this is over £2k I need to go through section 75 and they canít confirm if it will be upheld at this time until they investigate which can take up to 8 weeks
    • eco_warrior
    • By eco_warrior 14th Sep 19, 9:09 AM
    • 515 Posts
    • 236 Thanks
    eco_warrior
    Spoke to Santander, they say chargeback is only for small amounts of a few hundred pounds as this is over £2k I need to go through section 75 and they canít confirm if it will be upheld at this time until they investigate which can take up to 8 weeks
    Originally posted by Yoshino1
    Chargebacks have no limits so youíve been misadvised. However, the main thing is youíll be refunded one way or the other. Just need to sit tight.
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