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  • FIRST POST
    • Eloquentlady
    • By Eloquentlady 2nd Aug 19, 7:03 PM
    • 4Posts
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    Eloquentlady
    £1600 refund for internal water leak allowance
    • #1
    • 2nd Aug 19, 7:03 PM
    £1600 refund for internal water leak allowance 2nd Aug 19 at 7:03 PM
    After getting an astronomical estimated water bill for the coming year from my water company I rang them to say it couldnít be right. I was asked if I had dual flush toilets, of which I have one upstairs and one downstairs. I was asked to take a meter reading before I went to bed, not use any water and check it again in the morning. I had used 160 litres doing nothing! I bought two new internal flush fittings and replaced them in both toilets. The water company told me to call them back in a week with a new reading and they would assess me with a one off leak allowance payment. I was expecting £100/£200 and couldnít believe it when I was refunded over £1600! Totally over the moon and my new annual bill is less then half it was before.
Page 1
    • Cardew
    • By Cardew 3rd Aug 19, 7:39 AM
    • 27,961 Posts
    • 13,825 Thanks
    Cardew
    • #2
    • 3rd Aug 19, 7:39 AM
    • #2
    • 3rd Aug 19, 7:39 AM
    Those figure don't seem plausible.


    A leak of 160 litres overnight - say 8 hours - would mean approx 0.5 cubic metres a day. If you pay £3 a litre for water and sewerage that would be £1.50 a day. Thus they have refunded for about 3 years.


    What have you been paying?
    • unforeseen
    • By unforeseen 3rd Aug 19, 7:44 AM
    • 4,149 Posts
    • 5,552 Thanks
    unforeseen
    • #3
    • 3rd Aug 19, 7:44 AM
    • #3
    • 3rd Aug 19, 7:44 AM
    The water company refund you when YOUR equipment is faulty?
    • Eloquentlady
    • By Eloquentlady 3rd Aug 19, 10:07 AM
    • 4 Posts
    • 0 Thanks
    Eloquentlady
    • #4
    • 3rd Aug 19, 10:07 AM
    Usage
    • #4
    • 3rd Aug 19, 10:07 AM
    We tried one toilet at a time and that was for just overnight on one. The cumulative for both was obviously more. They didnít specify in the refund how far theyíd gone back in assessing the leak allowance but our usage went from about 640 litres per day to now at approx 250 litres per day for two people.
    • Eloquentlady
    • By Eloquentlady 3rd Aug 19, 10:10 AM
    • 4 Posts
    • 0 Thanks
    Eloquentlady
    • #5
    • 3rd Aug 19, 10:10 AM
    Our fault
    • #5
    • 3rd Aug 19, 10:10 AM
    Yes. I couldnít believe that either. We spent £40.00 on two new internal toilet fittings and even though it was our own internal leak they paid the one off leak allowance. I have no idea how far they backdated it, but I,m not complaining. If you think you have a leak, ring to ask and do what I did. If you repair without reporting I doubt youíd get the leak allowance.
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