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  • FIRST POST
    • firefly1818
    • By firefly1818 22nd Jul 19, 6:19 PM
    • 5Posts
    • 1Thanks
    firefly1818
    Severn Trent Water proactive meter exchange programme
    • #1
    • 22nd Jul 19, 6:19 PM
    Severn Trent Water proactive meter exchange programme 22nd Jul 19 at 6:19 PM
    Hi All,

    Is there anyone out there who has had a new water meter installed recently as part of Severn Trent's 'proactive meter exchange programme' and could tell me how long it took the engineer to do the job? Thanks.
Page 1
    • carly
    • By carly 23rd Jul 19, 12:29 PM
    • 1,108 Posts
    • 1,325 Thanks
    carly
    • #2
    • 23rd Jul 19, 12:29 PM
    • #2
    • 23rd Jul 19, 12:29 PM
    1. First man turned up and looked at the current meter fitted under my sink. Sharp intake of breath and said that it was complicated and thast he couldnt do it. They would arrange for a senior engineer to call.

    Subsequently, I had a letter from Severn Trent saying that my home was found to be unsuitable for a meter as the pipes / stopcock were faulty and That I would have to go onto their tariff based on RV of property.

    I telephoned them and queried this, it seems the first man made up some storyto excuse his inability to do the job.

    Another workman called two weeks later and completed the job in less than 30 mins. He laughed and couldnt understand why the first man hadnt done it. There was no problem whatsoever.
    • babe-ruth
    • By babe-ruth 25th Jul 19, 6:24 PM
    • 165 Posts
    • 19 Thanks
    babe-ruth
    • #3
    • 25th Jul 19, 6:24 PM
    • #3
    • 25th Jul 19, 6:24 PM
    Hi All,

    Is there anyone out there who has had a new water meter installed recently as part of Severn Trent's 'proactive meter exchange programme' and could tell me how long it took the engineer to do the job? Thanks.
    Originally posted by firefly1818
    Hello firefly, what exactly is a proactive meter please?
    • Cardew
    • By Cardew 25th Jul 19, 7:26 PM
    • 27,973 Posts
    • 13,831 Thanks
    Cardew
    • #4
    • 25th Jul 19, 7:26 PM
    • #4
    • 25th Jul 19, 7:26 PM
    Hello firefly, what exactly is a proactive meter please?
    Originally posted by babe-ruth

    Severn Trent's 'proactive meter exchange programme'

    I assume it is a proactive programme of meter exchanges!
    • firefly1818
    • By firefly1818 26th Jul 19, 11:13 AM
    • 5 Posts
    • 1 Thanks
    firefly1818
    • #5
    • 26th Jul 19, 11:13 AM
    • #5
    • 26th Jul 19, 11:13 AM
    Hi Carly, Thanks for your reply and I really wish that the engineer who came to my house had done the same as your first engineer i.e. walked away because I've had nothing but problems since the installation of the new water meter. The engineer was here for all of 10 minutes and in that time removed a secondary stop-tap and connected piping and replaced the former meter with the new one. There now seems to be a problem with the stop-tap which was stiff to turn and now it's too loose. Never had any problems with the stop-tap, water meter or water supply until this visit a couple of weeks ago so it's an issue caused by this engineer.
    Last edited by firefly1818; 26-07-2019 at 11:18 AM.
    • firefly1818
    • By firefly1818 26th Jul 19, 11:20 AM
    • 5 Posts
    • 1 Thanks
    firefly1818
    • #6
    • 26th Jul 19, 11:20 AM
    • #6
    • 26th Jul 19, 11:20 AM
    Correct, Cardew. I pinched the term from the Severn Trent Water letter
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