Solarplicity

Archergirl · 14 July 2018 at 10:10AM

I have recently changed my gas & elec to these people any idea how you get hold of them? I have emailed twice and been on hold for a total of 2 hrs on several occasions..........

greyteam1959 · 14 July 2018 at 8:13PM

Oh dear......
I changed to Solarplicity about a year ago, they take 30 minutes or more to answer a telephone call sometimes they don't even bother.
Emails to them ????
Never ever ever get answered, not even with a holding reply.
The absolutely worst company I have ever dealt with.........
I am leaving them..........

Chirpy_Cheep_Cheep · 23 September 2018 at 12:02PM

greyteam1959 wrote: »

Oh dear......
I changed to Solarplicity about a year ago, they take 30 minutes or more to answer a telephone call sometimes they don't even bother.
Emails to them ????
Never ever ever get answered, not even with a holding reply.
The absolutely worst company I have ever dealt with.........
I am leaving them..........

I lasted 4 months with Solarplicity then switched away because I couldn't take their incompetence even one more day

kezzygirl · 24 September 2018 at 8:51PM

They are shockingly bad at customer service. Twice I was booked to have a smart metre fitted and twice they cancelled, telling me that I would be given compensation of £30 added to my account-I am still waiting for this three months later. Cannot get in tpuch on the phone, email response isvery slow. f it wasn't for the exit fees I would leave.

Solarplicity

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