e.on clearly not listening

steviebuk · 11 July 2018 at 7:49PM

So we moved into a new house recently and when moved in, on that day called e.on to inform them. Went through all the blurb then said "And also we going with another supplier Bulb". They didn't sound to pleased but not my problem.

Anyway. This should of all been recorded their end yet they keep now sending us bills from the previous residents (this place used to be rented). It just says "The occupier" the bill is for £310.71 and on it there is a debt collection fee of £10.

How do we get e.on to stop and listen that this ISN'T our bill and we told them this when we moved in? Considering they are just addressing it to The Occupier I assume they can't send debt collectors round as no one would be named on a writ?

antrobus · 11 July 2018 at 9:02PM

steviebuk wrote: »

So we moved into a new house recently and when moved in, on that day called e.on to inform them. Went through all the blurb then said "And also we going with another supplier Bulb". They didn't sound to pleased but not my problem.

Anyway. This should of all been recorded their end yet they keep now sending us bills from the previous residents (this place used to be rented). It just says "The occupier" the bill is for £310.71 and on it there is a debt collection fee of £10.

How do we get e.on to stop and listen that this ISN'T our bill and we told them this when we moved in? Considering they are just addressing it to The Occupier I assume they can't send debt collectors round as no one would be named on a writ?

Until you complete the switch to Bulb, E.on is your supplier. Has that happened yet? The timescales are unclear.

When you move into a new property you inherit the existing utility arrangements; E.on is your 'deemed supplier'. The only point in contacting E.on on the day you moved in would have been to have confirmed you were taking over the supply, and giving them the meter readings.

kazwookie · 11 July 2018 at 9:04PM

Stick the letters to the occupier back in the post box with RTS on it

steviebuk · 11 July 2018 at 11:17PM

antrobus wrote: »

Until you complete the switch to Bulb, E.on is your supplier. Has that happened yet? The timescales are unclear.

When you move into a new property you inherit the existing utility arrangements; E.on is your 'deemed supplier'. The only point in contacting E.on on the day you moved in would have been to have confirmed you were taking over the supply, and giving them the meter readings.

We switched to bulb the day we moved in, we told e.on this on the day of calling, they clearly didn't take note. The property has been empty all the time its been up for sale. So assume the idiot estate agents left lights on, they should pay (the owner was/is out of the country)

antrobus · 11 July 2018 at 11:35PM

Confirming your switch takes 5 minutes, however the actual changeover process takes 17 days. The two suppliers will arrange a date between themselves and will inform you of when the change will happen. It cannot be overstated that throughout this time your energy supply will not change.

https://www.simplyswitch.com/energy/guides/switch-energy-supplier-5-simple-steps/

Jackandn · 11 July 2018 at 11:51PM

Presumably when you signed off you gave an actual reading to them or the estate agent should have given this to you. I think even over 17 days if you incurred a £310 energy bill I would suspect you were living in a castle in the middle of winter!!

Eon should be able to say what range they are charging for (in terms of meter readings) and if it is below your actual reading you can either A. re-direct their query to the estate agents or B. find the original owner and re-direct to them. They are only sending it to you as that is the only address they have for the amount owed it's not necessarily towards yourself per say.

steviebuk · 12 July 2018 at 12:25AM

The bill is for dates BEFORE we'd moved in and BEFORE we'd completed the sale. Yes we gave them meter readings on the day we moved in and informed them we were switching to Bulb.

antrobus · 12 July 2018 at 12:53AM

steviebuk wrote: »

The bill is for dates BEFORE we'd moved in and BEFORE we'd completed the sale. Yes we gave them meter readings on the day we moved in and informed them we were switching to Bulb.

As previously noted; the timescales are unclear in your OP.

Have you received a bill from E.on addressed to you for the short period before the switch was completed?

Have Bulb confirmed the switch?

Obviously you have no liability for charges prior to your occupation of the property. If the property "used to be rented" it is entirely possible that the tenants notified E.on that they were leaving, supplied readings, and settled up. They might have had no knowledge of who was taking over responsibility for the bills. So neither does E.on. The property has since "been empty" for however long incurring further charges which would be the vendor's responsibility.

Follow the suggestion made above, give E.on the name and address of the vendor. Or their solicitor or the estate agent.

ValiantSon · 12 July 2018 at 1:49AM

steviebuk wrote: »

We switched to bulb the day we moved in, we told e.on this on the day of calling, they clearly didn't take note. The property has been empty all the time its been up for sale. So assume the idiot estate agents left lights on, they should pay (the owner was/is out of the country)

No, you applied to switch to Bulb, but you did not switch on the day that you took over the tenancy. The switch process takes some time, and until it completes, e.on are your supplier. You are being supplied on a deemed contract, which is the SVR. Once the switch to Bulb completes (completed) you become their customer, but you still have to pay e.on for the energy that you used while on a deemed contract, so you will have a bill for e.on.

Despite all this, you are not liable for energy used before you took over the tenancy. It is not clear, however, that you gave e.on the information they needed (and were entitled to), which was your name; the date you became the tenant; and the meter readings on that day If you didn't supply those to e.on then you are in a difficult situation.

They cannot pursue you for costs before you took the tenancy. These are the responsibility of the previous owers. Inform e.on that you were not the tenant until X date when the meter readings were XXXX.

E.ON_Company_Representative:_Helena · 12 July 2018 at 10:05AM

Good morning steviebuk

Thank you for the info already on the thread everyone.

This sounds to me like your new account with us hasn't been opened correctly. Even though you've decided to change supplier we still need to open an account for you from the date that you took over responsibility of the property and bill you from your opening reads.

Once you're new supplier has started the switch process and then provided us with your meter reads, we can produce your final bill. We'll close your account to the reads your new account with your new supplier opens your account from.

We have a specialist home moves department and they're the ones you need to get in touch with. They will open your account correctly, they may need to see a tenancy agreement. Contact details are on our website.

They may also ask if you have a forwarding address for the land lord/ letting agent.

You're not liable for energy used before you moved in, but we need to bill from the date you took responsibility up until the change of supply.

If you get in touch with the home moves guys, they'll get this sorted for you.

Thank you

Helena

steviebuk · 12 July 2018 at 5:59PM

Thanks. We called on the day we moved in. We gave meter readings on the day we moved on to E-On. We gave them our details when we moved in. It sounded like the agent lost interest when we said we were moving to Bulb but then that's not our fault he didn't process the account properly. I may forward the bills to Leaders as they were the letting agents.

We can call you but I fear being kept on the line for ages due to these wonderful reviews of your service

https://uk.trustpilot.com/review/www.eonenergy.com

e.on clearly not listening

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