Santander To New Day Ltd

Law8 wrote: »

I'm paying off credit from a Comet store card from about 2010!
I haven't been getting statements for ages and have never been told my remaining balance, ever!

I did recently get that email about a refund of all the credit charged on my repayments which totalled £80 which was credited to my remaining balance.

The store card is long gone so I do not know the number.

All the details I have are...
Credit Agreement number
Loan account number

Whenever I tried to call I get forwarded to an automated service which asks for my card number.

How can get I get my outstanding balance! And who to complain to for the fact I have never had a statement.

Thanks

*Update. Manage to finally get through to the correct department and it transpires they own me money and the account is closed and cheque is in the post. Very happy.

My partner is owed money from this company after they informed us of an error on a Comet storecard that was in her favour. The card has been paid off a long time ago and she has been waiting seven weeks for their promised refund cheque to arrive.

Every time she rings she is told that the cheque has just been posted but it never arrives. Has anyone who has been promised a refund cheque from this company received one yet?

I've been living outside of the UK for a while now, and today received the following email from newday:

Dear Customer,

In April 2012 Santander ceased to provide credit cards for PayPal, and wrote to you to confirm this in January 2012. At the time Santander continued to provide an online account management tool for existing customers.

Unfortunately, from the 28th April, you are no longer able to service your PayPal Credit Card online. If you have an outstanding balance you will now receive paper statements until the account is paid in full. We appreciate that this may cause you some inconvenience, and for this we apologise, but please be assured you can continue to make payments towards your account over the telephone or by making a payment through your internet banking service (details on the reverse of your statement).

You may take as long as you need to pay off your balance, but remember to pay at least the minimum required amount each month by the date shown, to avoid any late payment fees. Missed payments could result in collections activity and impact your credit rating. If you make only the minimum payment each month it will take you longer and cost you more to pay off your balance.

Santander has now taken the decision to withdraw from the UK Retail Branded credit card business. We wrote to you in February 2014 confirming this, and as a result the management of all existing PayPal credit card accounts has moved to New Day.

Any questions please call our customer services team on 0844 4111 833. This call will be charged at 5 pence per minute plus your phone company's access charge. Calls may be recorded and monitored for training and security purposes and to help us manage your account.

We're sorry for the inconvenience this may have caused you, and thank you for being a PayPal customer.

Yours sincerely,
Tim Woods
Head of Customer Services
For and on behalf of NewDay Ltd

As I've been out the country I obviously never received the original letter (why could that not have been sent as an email in the first place). At first I was pretty convinced the email was a phishing attempt so I very nearly deleted it, but then I went to login to my online card management and, lo and behold, the site is no longer available.

PayPay very rarely sent me paper statements, even when I was in the UK, and now I'm abroad I will have no idea what I need to pay and when. The email was from a no-reply address, and even email "support@..." failed. I went on to the newday web site and used the "contact us" page to send my concerns to the CEO office. So far I've not even had an acknowledgement of my message.

I will give it another couple of days then try and find a geographic number to contact them on (think there's one in this thread somewhere).

The year is 2014 and newday ltd seem to think it's acceptable to provide a financial 'service' with no online account management.

The card in question was cancelled a long time ago; I'm simply paying off the debt I incurred whilst the card was active.

I got a response from the email I sent via their website within 48 hours, asking me for a contact number for a call back.

They took a further 48 hours to call me and arranged to send my statements to Thailand and call me when statements are generated (as post can take months to arrive here).

I emailed them with confirmation of my address details asking them for confirmation of receipt and have had nothing. I'm seriously considering just not paying it - I've always been one to take responsibility for my debts (even with the government and media telling me it's actually not my fault at all - all the banks are to blame :rotfl:), but if they're not going to make an effort then I don't see why I should.

I wouldn't worry about your statements going elsewhere - PayPal very rarely sent me a paper statement anyway.

The old PayPal credit card that was run by Santander is now also run by New Day.

Since their taking over it has become a total con. The website mentioned in the change over letter does not work, preventing payments being made there. This forces you to set up a Direct Debit, but this only takes the minimum payment = you pay loads more interest. Or you can ring a 5p per minute phone number. =total con!