EDF energy smart meter

I have a gripe about EDF smart metering and account management.

We had SMETS2 meter installed in February.

Go into my myedfenery account online and it says I have a huge credit (£400 overpaid), and they last read the electric meter in April and the Gas two weeks ago ... but they are actually reading both every 30 minutes.

My grip is why cant they pull the current meter readings into the accounting system on the day they pull the DD (that would be a day or two before they get payment) - then we would really know where we stood on the account.

PeterHR wrote: »

I have a gripe about EDF smart metering and account management.

We had SMETS2 meter installed in February.

Go into my myedfenery account online and it says I have a huge credit (£400 overpaid), and they last read the electric meter in April and the Gas two weeks ago ... but they are actually reading both every 30 minutes.

My grip is why cant they pull the current meter readings into the accounting system on the day they pull the DD (that would be a day or two before they get payment) - then we would really know where we stood on the account.

When my smart meter was smart with SSE I could get half hourly readings but they only made up the bill once every three months so you didn't know whether you were in credit or debit unless you kept your own spreadsheets.

Thats why people get into a mess with their bills, they think they are in credit when in reality their bills can be be three six or even 12 months out of date.

Even my present supplier produces a bill four days before my DD comes out so it always looks like I'm in debt which gets back into credit four days later.

They also seem to have a random number generator for their estimates if I don't actually give them a reading on the exact billing day. Just one day early can add an extra 50-100kwh to my bill (even more if I miss it by being on holiday when they then guess a whole month).

They've got nine months worth of previous data to make better estimates but it seems to be beyond them to use the data that they've already got.

native wrote: »

EDF easy online exclusive July20v3 says that to agree to this tariff by agreeing to be contacted for smart meter installation. When the contact is sent the agreement also says about having a smart meter installed when they come available in my area. Two different statements. Martin on his page say edf informed him that we do not have to accept a smart meter and can stay on that tariff. When I contacted edf they said they are not responsible for what people write and smart meter installation applies. I have more confidence in Martin than this company but it seems sharp practice. By the way I did cancel the contract I will not be dictated to. .

I would be asking if by agreeing to have a smart meter installed is the tariff for both gas and electric cheaper, and will remain cheaper than any other tariff they have? Secondly will the daily standing charge be lower than all their other daily tariffs?
If not then don't have it installed. I had a smart meter installed with British gas and their daily charge was about 2p a day, at least, dearer than their other tariffs and the Kw/r price was dearer as well so I hit their free electric for all I could even having lights on in the day washing and drying batch cooking, if it used electric I turned it on for that 8 hour period.