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  • FIRST POST
    • Danny92
    • By Danny92 14th Jun 19, 9:42 AM
    • 2Posts
    • 0Thanks
    Danny92
    Did not receive what i ordered
    • #1
    • 14th Jun 19, 9:42 AM
    Did not receive what i ordered 14th Jun 19 at 9:42 AM
    Hi All,

    So, I ordered a product from Wowcher which was advertising a pack of 4 solar LED lights for 16.99. I bought two packs (total of 8 lights). My order arrived and I only received 2 lights in total. After some investigation and emails, it looks as though after I purchased the products, Wowcher update the product details and removed the '4 in a pack'.

    I have sent numerous emails to them, only to get short answers back saying I have received the correct amount. Do they have to oblige to the product description at the point of sale surely they cannot change something after the point of sale.

    I have not yet asked for a refund as I would prefer the lights. What are my rights?

    Many Thanks in advance,
    Danny
Page 1
    • BoGoF
    • By BoGoF 14th Jun 19, 9:51 AM
    • 5,292 Posts
    • 5,151 Thanks
    BoGoF
    • #2
    • 14th Jun 19, 9:51 AM
    • #2
    • 14th Jun 19, 9:51 AM
    Do you have evidence the original offer was for 4 lights per pack?
    • Danny92
    • By Danny92 14th Jun 19, 9:56 AM
    • 2 Posts
    • 0 Thanks
    Danny92
    • #3
    • 14th Jun 19, 9:56 AM
    • #3
    • 14th Jun 19, 9:56 AM
    Yes I do, I sent this evidence to the twice as well, they didn't acknowledge it on either occasion. It is an email sent directly from them confirming my order.
    • Paul_DNAP
    • By Paul_DNAP 14th Jun 19, 11:09 AM
    • 679 Posts
    • 832 Thanks
    Paul_DNAP
    • #4
    • 14th Jun 19, 11:09 AM
    • #4
    • 14th Jun 19, 11:09 AM
    Your rights are to be able to return them for a full refund, you probably don't have entitlement to the offer they initially gave you if it was a genuine mistake.
    (Although I could be wrong, I often am.)
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