Add your feedback on energy supplier Together Energy

Dear Sir/ Madam

Thank you for your update.

I can confirm that I have had no contact from Together Energy since the phone call on 7 August 2018 when the member of staff from the resolution team advised me that they would call me back either that day or the next.

The current online portals (checked on 8 September 2018) for both accounts (Stair 1 and Stair 2) indicate that nothing has been updated or changed.

There is no billing information for Stair 1.

The last two bills for Stair 2 are dated 17 July 2018 (both are incorrect).

It would seem that Together Energy are making no effort to resolve the problem despite being aware that I have filed a complaint with yourselves.

My own calculations estimate my current overpayments to total around £250.

My own research on the internet (Google Reviews) suggest that the problems with the management of my two accounts by Together Energy are also being experienced by a vast number of other customers.

More than twelve months down the line, I am becoming increasingly concerned that Together Energy do not have the capability or capacity to resolve this matter.

While I understand that your role is to mediate only in respect of my particular case, I suspect that there are serious failings in its systems that need to be addressed as a matter of urgency by Ofgem.

Thank you for your assistance

Together Energy were our electricity supplier at our previous address which we moved from at the start of June. Have sent numerous emails and made numerous calls to try to get a final bill and to stop them sending monthly statements as though we still live there! Always they promise it will be dealt with within the next 7 day, but it never is! If you ask to speak to a manager or supervisor they are never available and will have to call back but never do! Starting to get concerned they are trying to hold on to the money they owe me back due to cash flow problems!?

Shame, as MSE Energy Club listed this company! Apart from the cheapest tariffs, nothing is good. No reply to emails. They set the dd 50% higher than needed. Consequently they have nearly £500 of my money! Even when they answer the phone and promise to reduce the dd, they haven't! And, as exit time gets nearer, it looks like I will have trouble getting the refund. Anybody succeeded?