Flight Delay Compensation, Lufthansa Only

Or are they trying to imply that they were willing to operate the flight (though delayed) but they were prevented from doing so by ATC?

y2jammie wrote: »

Thanks for the view guys,

I agree with Centipede in that there is still no real explanation of the measures that Lufthansa took to prevent this cancellation. They knew hours before the cancellation that their air craft would be in Jersey, and that they’d have at least 5 air craft available at Dusseldorf (I provided proof of this to them using LH flight schedules on that day in previous correspondence) but they chose not to use one.

I’ve thanked them for their offer, but said due to the evidence that they had available air craft to provide the flight, a couple of hours notice to get another plane ready, and they would still have had that flight slot available to leave Dusseldorf and arrive in Heathrow that I don’t feel they have taken measures to prevent me being cancelled – and that it simply comes across as a cost saving exercise so they didn’t have to use another plane.

I left it with them to provide me with the €250 compensation per passenger based on this evidence and said failure to provide it would leave me with no choice but to take legal action.

Sound OK?

Completely spot on.

We are trying to get compensation for Delayed flights from Lufthansa, one from Frankfurt to Kiev,
and the other from Frankfurt to Sofia, on different dates. After sending them two separate clains regarding these delays, we received two replies from them with these explanations:
The flight from Frankfurt to Kiev was delayed ( by 11 hours) due to the night flights curfew over Frankfurt Airport
( although the flight departure time was 22.05 hrs, way before the 23.00 hrs curfew start).

The flight from Frankfurt to Sofia ( delay about 7 hours) was a connecting one , original point of departure was Aberdeen to Frankfurt, with a changeover time of about 1 hour, Due to the fuel tanker being late at Aberdeen, this resulted in delay of about 15 mins, which meant that when we arrived to Frankfurt to get onto the other flight to Sofia, the flight was "closed"
( they didn't let us to board it, and we were then re-routed via Munich arriving late to Sofia).
In response to Lufthansa explanations, we wrote another 2 letters, deal with each claim separately, pointing out to them that:

Frankfurt to Kiev:
1) we were not given a proper explanation about the delay apparently caused by 23.00hrs curfew at Frankfurt, since the departure time was 22.05 hrs
2)The flight should have left in plenty of time before the 11pm curfew
3) there were no circumstances outside of airlines control applicable in this case, such as Bad Weather, Industrial action, etc, since all the other flights were being able to depart and land

Frankfurt to Sofia:

1)The flight departure would not have been delayed if there was a procedure to counter such a situation,
2) If there was such a procedure, this occurrence clearly demonstrates that that procedure wasn’t sufficient.
3)The failure by a contractor or a supplier to deliver their service as agreed is not an “extraordinary circumstance”.
4)The airline must allow sufficient time for the passenger to transfer between the connecting flights when selling tickets, even if there was a minor delay at the beginning of the journey. 5) There are no other applicable reasons which are “outside of airlines hands”

It has been exactly 1 month, and we still haven't heard from them.

What are our options?

1- Starting a small court claim -£80 is a lot for us, but we are willing to invest it into getting the compensation. However, if we lose, would we need to pay THEIR court fees ( which probably would be thousands of £)?

2- Pursue them via CAA- this route seems to offer mixed results, and would take months

3- Use the UK European Consumer Centre option ( of which we were not even aware until today - we only found out about it thanks to this forum)

Any suggestions please?

Thanks a lot kuepper,

I was thinking along same lines, just wasn't too sure. Will fill out the complaint with ECC tonight.

Thanks

just wondering if I have a claim. aircraft was delayed leaving Stuttgart to Munich due to a problem at the airport was told an aircraft had gone off the runway LF promised that our connecting flight from Munich to Manchester would wait for us (both LF flights) arrived at Munich and rushed to the check-in desk to find the flight had already left, LF put us in a hotel and we flew the following day total delay was 12 hours.
With them paying for the hotel plus taxis I am assuming they knew they where at fault otherwise why would they do this, whilst getting the hotel hundreds of other people where also given free hotels, they laid on buses and taxis.