Toto energy massive price increase

I have read the MSE comments highlighted by jackywacky, they are incorrect. In order to clarify for others the following is what happened when I took out a contract with Toto.

1. I was not looking for a variable tariff and whist I no longer have proof I am certain that on the MSE site the Discount Variable Saver tariff was listed as "fixed". This may have been an error by Toto or MSE I know not which, though I have my views on this!

2. When I received documentation from Toto I noticed the word variable and was concerned about this and said so on Toto's facebook page. In response to my comments I received a personal face book message from someone called Jack, who I have seen on this site.

3. The following are his exact words in answer to my question, I still have the message on my facebook account -

"In regards to your tariff the direct debit is variable not the tariff rates. Your tariff will be fixed for the year but your direct debit will be reviewed every 3 months to se if you're in debit/credit with us.
Hope this clears up the situation a little!

Jack@Toto Energy

4. Clearly then Toto are saying the Discount Variable Saver tariff is fixed not variable. It seems to me that the company have got themselves in a mess here and that is why nobody can get a definitive answer from them.

5. I have already e-mailed Toto to say I am leaving and have instigated the switch procedure to another provider so it matters not to me what the eventual outcome is, but I write this note by way of clarification for others. I believe given this statement by their employee that I would have had a case for insisting they honour the remaining six months of my contract. However I would prefer to move on from a company that is so very difficult to contact, and if you do get through to one of them they have no idea how to answer your query. After almost six months I have never had a statement of any kind from them so I have no idea if my account is in credit or debit. I am now worried that they will make a mess of my switch of course.

Jammeister, if you look on the main forum there is a contact area where you can send a message to the MSE people, this is how I contacted Laura. I was delighted to receive a reply within hours and my account was opened so that I could process a switch. Laura also said MSE would look into the lack of cashback received from Toto. Hope this helps.

I hope this explanation of my experience helps, I doubt there is little more I can add at this stage.

Dave

This thread seems to be developing a possible mis-selling theme.

Let's investigate then.

Quick poll for people on the TOTO Discount Variable Saver tariff who now find themselves facing huge price increases.
Please quote and answer question 1 just with a Yes or No.
.
1. When you switched to TOTO via the MSE Cheap Energy Club, did you think the price quoted was guaranteed (i.e. fixed) for 12 months.
2. Why did you think that ?

I didn't realise how tiny a company Toto actually are.
No wonder they've increased the charges and have such a poor customer service and website.
Why so many name changes and dissolved companies?

https://beta.companieshouse.gov.uk/company/09256482/filing-history

Hi everyone

Thanks for your posts. We've written a news story on it: