Flight delay and cancellation compensation, KLM/AF ONLY

sootylfc wrote: »

Botts said we may be able to get 250 Euro for passenger for the first flight. After their fees it works out 130 per passenger.

They said we would not be able to claim for the second flight as we did not pay for the flight as it was a replacement flight - is this correct ?

I wouldn't want to contradict a solicitor, they know better than I. This is what the regs say, and it's not easy to follow...

Any new right to compensation according to Article 7 will apply to the re-routed flight accepted under Article 8(1)(b) or (c) if it is also cancelled or delayed at arrival (see Section 4.4.11). The Commission recommends that options are clearly spelled out to passengers when assistance is to be provided.

Article 7
Right to compensation
1. Where reference is made to this Article, passengers shall receive compensation amounting to:
(a) EUR 250 for all flights of 1 500 kilometres or less;
(b) EUR 400 for all intra-Community flights of more than 1 500 kilometres, and for all other flights between 1 500 and 3 500 kilometres;
(c) EUR 600 for all flights not falling under (a) or (b).
In determining the distance, the basis shall be the last destina- tion at which the denial of boarding or cancellation will delay the passenger's arrival after the scheduled time.
2. When passengers are offered re-routing to their final destination on an alternative flight pursuant to Article 8, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked
(a) by two hours, in respect of all flights of 1 500 kilometres or less; or
(b) by three hours, in respect of all intra-Community flights of more than 1500 kilometres and for all other flights between 1 500 and 3 500 kilometres; or
(c) by four hours, in respect of all flights not falling under (a) or (b),
the operating air carrier may reduce the compensation provided for in paragraph 1 by 50 %.
3. The compensation referred to in paragraph 1 shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.
4. The distances given in paragraphs 1 and 2 shall be measured by the great circle route method.


Article 8
Right to reimbursement or re-routing
1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) — reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
— a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's conveni- ence, subject to availability of seats.

Good luck.

Little update to request refund for unused ticket

I write in reference to your e-mail dated 4 July 2018. At the outset, I would like to apologise for the miscommunication in our previous response.
Please allow me to inform you that I have initiated the refund request of your unused ticket with our refunds department under the reference: 19C-4A6A987C2DFE. The reference number for this refund is 19C-4A6A987C2DFE.
The amount would be credited to the original form of payment used during the transaction in the coming weeks. In the unlikely event that it doesn!!!8217;t reflect after 3-4 weeks, please do not hesitate to inform us quoting the file reference: 11878250001.

What was the reason for the delay and did you arrive at your destination more than 3 hours after your original arrival time. Was your flight Porto to Madrid?

It all depends on the reason for the delay in Porto. Download and read Vaubans guide answer will be in there.

At the time of your flight were there any other flights taking off