Ombudsman complaint help

manama · 8 June 2018 at 7:36PM

Hi

I was rejected on my complaint to Santander FICL about mis selling of ppi. Their letter covered several store cards.

I would like to refer to the Ombudsman, my question is would I write one letter per ppi account or would one cover it all... they have same rejection reason for all.

Also anyone know current rough timescales with the ombudsman?

With thanks

-taff · 9 June 2018 at 12:00PM

Depends when the store cards were sold. Prior to 2005, you can't use the ombudsman. Post 2005, you can.
One letter with all card should start the ball rolling if you do have access to the ombudsman

Nasqueron · 9 June 2018 at 4:56PM

Did the rejection letters mention access to the FOS?

manama · 9 June 2018 at 8:01PM

Nasqueron wrote: »

Did the rejection letters mention access to the FOS?

Yes it did and enclosed a FOs leaflet. I have seen on the FOs website they have dealt with FICL and Santander store card complaints.
They were taken out the same era as myself pre 2005

Nasqueron · 9 June 2018 at 10:47PM

manama wrote: »

Yes it did and enclosed a FOs leaflet. I have seen on the FOs website they have dealt with FICL and Santander store card complaints.
They were taken out the same era as myself pre 2005

Send it to FOS and see, wouldn't be optimistic as Santander have been paying out on a lot of these so if they rejected it, either it was New Day or they don't consider it miss-sold and you never know

Ombudsman complaint help

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