Dishonest parking charge UPKC

Hi,

I don't even know where to start with this one but i am really running out of patience and about to have a mental breakdown :mad:

I have been trying to sort this out for the last 2 days and I already know that I have made some mistakes now that I gdiscover your forum and and gone through the newbies post.

2 days ago I received a letter from Debt recovery Plus demanding payment for unpaid parking charge from UK Parking Control Ltd

This letter came as a shock as to this date UKPC have failed to notify me that I received a Parking Charge Notice and that I owe them any money.
The letter from debt collectors says they have tried to contact me previously however they were unable to get a response and now they used their tracking service to establish my new address.

The parking charge date is 21/03/2018, I moved out of my house in June 2018, in that period of time I had no correspondence from UKPC, I am between house moves now, living in temporary accommodation ( house sell fell through, long story) and will be in my new house hopefully within the next 4 weeks.

yes I changed the address but this doesn't change the fact that i haven't had any letters from them for 3 months.
I also spoke to DVLA on 2 occasions and they confirmed that I do not need to change my address on the driving licence in the mean time.

I have called Debt recovery Plus ( now I know I shouldn't have done ), they told me there is nothing I can do and that I overstayed at the car park for almost 24 hrs!! this is a pure lie, the car was possibly at the same car park ( shop ) 2 consecutive days on separate occasions but it was not left there for almost 2 days, looks like they are faking the parking charges again.

Then I called the UKPC, i just called the number on their website and it took my though to their sales department, the guy gave me the right number but told me they are only open till 1pm ( and it was after 4pm ), surprise!

Anyway, today I tried to ring them again - all I get is 'service is closed'. I cant find anything other number for them.
I have also found some articles and info on this forum that UKPC have been previously suspended by DVLA for faking parking charges, I called DVLA they weren't much help in this instance and told me to seek legal advice from CAB and report the company to the police if I believe that UKPCs actions are a fraud.

I called BPA who confirmed they were suspended but they are not suspended anymore.
I called CAB - going to go to a drop in center tomorrow although your forum advises not to but honestly i dont know what to do anymore.

I spoke to the police - they cant help as this is a civil matter, BMPS no longer exists.

In the meantime i spoke to Debt Recovery Plus again and requested the photo evidence which they did not want to forward to me, after arguing with them they finally sent it to my email.
Then within 10 mins I got a phone call from them saying they are now getting their solicitors involved ( even though the letter says i can pay within 2 weeks)

Now I know how private parking companies work, that you can appeal with a template etc but this is different as I haven't had anything from them before and the parking charge is dishonest.
The shop is down the road from my house, it was almost 6 months ago, I have no receipts, nothing to confirm I wasnt there overnight. in the morning of the 21st of March I did however go to drop my mum at the airport so there will be a record of me doing that somewhere I would imagine maybe cctv but I don't want to go down that line, I have got enough stress atm as it is and this threatening letter and phone call just took it to another level.

Please hlep:(:(:(