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  • FIRST POST
    • wigwam12
    • By wigwam12 14th Jul 18, 4:02 PM
    • 86Posts
    • 4Thanks
    wigwam12
    Problem with a Flight Delay Company - How do I Escalate?
    • #1
    • 14th Jul 18, 4:02 PM
    Problem with a Flight Delay Company - How do I Escalate? 14th Jul 18 at 4:02 PM
    Slightly odd one this but would appreciate some help.
    TLDR: How do I escalate against a compensation company that said I had a confirmed compensation amount in May 2017 but still have no money?



    My wife signed up to use a company delayedflights.com in 2017 to pursue compensation for delayed flight (with Air Transat).
    She received and email in May 2017 confirming the claim was a successful to the tune of about £2000 and they included the indication invoice of their cut.
    Email said it can take 60-80 days to receive payment
    But despite emailing them roughly every 3 months we keep getting fobbed off with comments like "we are unfortunately unable to match payment from the Airline yet....we only get paid when you get paid etc"


    As it's now nearly 14 months later I had had enough so have looked to try to push matters with them only to find:
    They no longer have a telephone number - contact is online only.
    The T&Cs say details of complaints procedure "available on request"
    So I sent a webform enquiry asking for the complaints policy (no reply).
    I used their Facebook page only to kept being told it is for new cutomers and it use their webform.
    They have clearly got my messages as they acknowledged I had been in contact via Facebook in a "we will review and get back to you" email to my wife a couple of weeks ago.


    What are my options for escalating and pursuing this matter please?
    Thanks
Page 3
    • Bookends
    • By Bookends 11th Sep 18, 8:24 AM
    • 10 Posts
    • 6 Thanks
    Bookends
    Who is waiting for a response to the claim?


    Yes, write back to the company, reiterate your stance. The letter you have received appears to give nothing more than a promise to pay up once you have turned down the heat on this company. No guarantees your money will actually be paid appear to have been made - and it is your money and due to you for more than 15 months. The money is yours so pay up.
    • wigwam12
    • By wigwam12 12th Sep 18, 4:15 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Defendant response deadline extended by 14 days
    • wigwam12
    • By wigwam12 2nd Oct 18, 2:28 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Cheque sent today bang on the 14 day extension to settle claim.
    Well when I say sent I mean we’ve got an email with a pdf of it as sent to the court...
    • wigwam12
    • By wigwam12 2nd Oct 18, 2:29 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Thank you for the help and advice.
    • JPears
    • By JPears 2nd Oct 18, 2:32 PM
    • 4,850 Posts
    • 1,315 Thanks
    JPears
    we'll celebrate when you get the cheque AND it has cleared
    Have you got the full amount?
    Last edited by JPears; 02-10-2018 at 2:34 PM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • wigwam12
    • By wigwam12 2nd Oct 18, 3:11 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    we'll celebrate when you get the cheque AND it has cleared
    Have you got the full amount?
    Originally posted by JPears
    That’s what I told the missus too
    Not quite. They offered a further settlement which to get it sorted without the PITA of going to court we were happy with.
    • JPears
    • By JPears 2nd Oct 18, 4:01 PM
    • 4,850 Posts
    • 1,315 Thanks
    JPears
    And then report to Trading Standards and Action Fraud.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • wigwam12
    • By wigwam12 2nd Oct 18, 4:06 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Definitely!
    Once it has cashed and cleared...
    • wigwam12
    • By wigwam12 2nd Oct 18, 5:59 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    we'll celebrate when you get the cheque AND it has cleared
    Have you got the full amount?
    Originally posted by JPears
    What’s the betting the cheque will have been lost in the post, then they will “investigate” this and blah blah blah for a month longer still?
    • JPears
    • By JPears 2nd Oct 18, 8:52 PM
    • 4,850 Posts
    • 1,315 Thanks
    JPears
    You're getting the hang of this xxx
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Bookends
    • By Bookends 3rd Oct 18, 7:30 AM
    • 10 Posts
    • 6 Thanks
    Bookends
    Well done
    If the cheque doesn't arrive or turns out to be rubber slap in a court claim and insist on the payment being made in cash
    • wigwam12
    • By wigwam12 3rd Oct 18, 7:59 AM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Thanks.
    Presumably the claim isn’t stopped until I withdraw it, which I do after the cheque has cleared.
    Then I get onto TS....
    • JPears
    • By JPears 3rd Oct 18, 8:48 AM
    • 4,850 Posts
    • 1,315 Thanks
    JPears
    Yep. email/write to court to inform of payment ONLY when cleared.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • wigwam12
    • By wigwam12 3rd Oct 18, 2:03 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Well blow me down with a feather. It’s arrived this morning
    • wigwam12
    • By wigwam12 9th Oct 18, 6:45 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Yep. email/write to court to inform of payment ONLY when cleared.
    Originally posted by JPears
    Still not cleared...
    • JPears
    • By JPears 9th Oct 18, 10:01 PM
    • 4,850 Posts
    • 1,315 Thanks
    JPears
    4 working days.... maybe tomorrow ��
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • wigwam12
    • By wigwam12 10th Oct 18, 12:53 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Still not cleared...
    Originally posted by wigwam12
    It’s bounced - unpaid cheque
    • JPears
    • By JPears 10th Oct 18, 1:23 PM
    • 4,850 Posts
    • 1,315 Thanks
    JPears
    There's a thing. Can't say I'm surprised.
    Call/email - cash cleared in your account within 48 hours or its back to court and judgement by default.
    Sherriff's should have fun.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • wigwam12
    • By wigwam12 10th Oct 18, 2:40 PM
    • 86 Posts
    • 4 Thanks
    wigwam12
    Yup they responded almost by return email saying they have no idea why it’s bounced and oh look we’ll do BACS like you asked for in first place.
    I think I’ll wait a bit before confirmation that it’s real in case it accidentally gets recalled...
    • Uuj
    • By Uuj 5th Apr 19, 1:29 PM
    • 1 Posts
    • 0 Thanks
    Uuj
    Same issue
    Hi
    I am glad you are starting to get sorted.
    I have had the same issue with 2 flights for 4 people since 2017 and they haven’t replied to me yet the airlines have both confirmed that they have sent them the money!
    I know you had a lot of steps in the process I was just wondering if you could list what the final push was to get them to pay out. Thanks
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