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  • FIRST POST
    • sarah1972
    • By sarah1972 2nd Aug 17, 1:40 PM
    • 14,281Posts
    • 43,953Thanks
    sarah1972
    0 WOW
    Royal Mail Monitoring and Posting Panel
    • #1
    • 2nd Aug 17, 1:40 PM
    0 WOW
    Royal Mail Monitoring and Posting Panel 2nd Aug 17 at 1:40 PM
    It is that time again for a new thread as the old one is about to approach its 314th page.

    Thanks to 3010 for posting the last thread

    Please note in post number two there is now a list of FAQ that 3010 very kindly posted on the old thread so I have copied it here. .

    Happy Posting

    Link to old thread here http://forums.moneysavingexpert.com/showthread.php?t=4742377

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Page 141
    • aardvaak
    • By aardvaak 7th Dec 19, 1:29 PM
    • 5,165 Posts
    • 2,193 Thanks
    aardvaak
    Ditto - logged in immediately on receipt of email, getting beyond a joke.
    Originally posted by wideband

    I have now sent a message to TNS so it will be interesting if I get a reply
    • Primrose
    • By Primrose 7th Dec 19, 1:35 PM
    • 9,183 Posts
    • 33,402 Thanks
    Primrose
    It may be that this is perhaps only local region survey yet it,s easier to send out a mass mailing to everybody. If this is the case it might explain why so many of us seem to be missing out.
    • wideband
    • By wideband 7th Dec 19, 2:35 PM
    • 46 Posts
    • 46 Thanks
    wideband
    I have now sent a message to TNS so it will be interesting if I get a reply
    Originally posted by aardvaak

    You will probably receive the same useless response I get each time...

    Please be aware that places are filled on a first-come, first-served basis, and if the pop-up is not showing when you log on, your postcode is already full Ė some areas can reach their quota in a matter of minutes. However, as the survey takes place each month, it should not be long before you have another opportunity to take part.
    • Money maker
    • By Money maker 7th Dec 19, 2:39 PM
    • 5,232 Posts
    • 11,864 Thanks
    Money maker
    I logged in 18 minutes after receipt of email and managed to get in. Must be done on area.
    Please do not quote spam as this enables it to 'live on' once the spam post is removed.

    If you quote me, don't forget the capital 'M'

    Declutterers of the world - unite!
    • aardvaak
    • By aardvaak 7th Dec 19, 2:51 PM
    • 5,165 Posts
    • 2,193 Thanks
    aardvaak
    As this survey (according to this thread) has a history of mistakes it is possible that they are forgetting to put them on the site.
    • silvercar
    • By silvercar 7th Dec 19, 6:45 PM
    • 39,806 Posts
    • 164,164 Thanks
    silvercar
    I got an invite for correctly delivered on the 23rd Dec at 13.06 and logged in within a minute but some slime had already nicked it.


    Do some people not have a life and sit on their computers all day?
    Originally posted by aardvaak
    Ditto - logged in immediately on receipt of email, getting beyond a joke.
    Originally posted by wideband
    Iím not convinced that there is actually any survey available some of the time, when the email comes through.

    I was on my phone when the email came through, immediately went into the website and there was nothing there. I donít see how anyone could have been any quicker, so Iím not convinced I was ever actually invited.
    Originally posted by Money_Grabber13579
    Received email at 13.07, went on app at 13.09 and got it, so it does exist.
    • aardvaak
    • By aardvaak 7th Dec 19, 7:46 PM
    • 5,165 Posts
    • 2,193 Thanks
    aardvaak
    Received email at 13.07, went on app at 13.09 and got it, so it does exist.
    Originally posted by silvercar

    I was on at 13.08 and did not get it so it probably does not exist or as someone else said it may be regional.


    What region are you in?
    • silvercar
    • By silvercar 7th Dec 19, 10:50 PM
    • 39,806 Posts
    • 164,164 Thanks
    silvercar
    I was on at 13.08 and did not get it so it probably does not exist or as someone else said it may be regional.


    What region are you in?
    Originally posted by aardvaak
    It must exist because I got on it.

    Postcode starts WD.
    Last edited by silvercar; 07-12-2019 at 10:53 PM.
    • littlemoney
    • By littlemoney 10th Dec 19, 2:29 PM
    • 317 Posts
    • 251 Thanks
    littlemoney
    Just got lucky. Unaddressed survey invite still available one hour after the email. They are normally gone within minutes.
    • Februarycat
    • By Februarycat 10th Dec 19, 2:35 PM
    • 1,368 Posts
    • 1,847 Thanks
    Februarycat
    Just got lucky. Unaddressed survey invite still available one hour after the email. They are normally gone within minutes.
    Originally posted by littlemoney

    I managed to get it too, despite taking ages to login it was still there. Anyone else find the site really slow, it takes ages for pages to load for me
    OnePoll = £25 18/10/19 £25 6/7/19
    Pureprofile = £25.00 16/3/19
    PanelOpinion = £10.59 4.1.19 - £10.35 19/9/19
    • Ms Chocaholic
    • By Ms Chocaholic 10th Dec 19, 5:37 PM
    • 10,824 Posts
    • 66,083 Thanks
    Ms Chocaholic
    I got an invite to an unaddressed survey about 1.05pm today, I didn't see the invite for about another 45 minutes but accepted onto the survey
    Thrifty Till 50 Then Spend Till The End

    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
    • Saetana
    • By Saetana 10th Dec 19, 6:03 PM
    • 1,227 Posts
    • 2,338 Thanks
    Saetana
    I got an invite to an unaddressed survey about 1.05pm today, I didn't see the invite for about another 45 minutes but accepted onto the survey
    Originally posted by Ms Chocaholic
    Same here - it was nearly an hour and I still got the survey. Clearly they are looking for more people in some areas than others - I live in a large city so they no doubt want a few people to do the survey here.
    2020 Wins:
    • silvercar
    • By silvercar 13th Dec 19, 10:11 AM
    • 39,806 Posts
    • 164,164 Thanks
    silvercar
    Everytime I get a query (to confirm that I posted an item when I said I did), it's the same post box. It appears that they don't always collect. Shame as it is my nearest box, but thanks to partaking in this survey, I won't use it for anything I want to arrive punctually.
    • archieboy
    • By archieboy 14th Dec 19, 2:38 PM
    • 138 Posts
    • 88 Thanks
    archieboy
    Correctly delivered
    Looking for advice please. I am currently in training period for main postal survey after a break of over a year. I am also doing a Correctly delivered survey. Can panellists advice if I should enter Postal Pack in plastic envelope as letter or as parcel when I enter it as part of my Correctly Delivered items. Thanks
    • General Grant
    • By General Grant 14th Dec 19, 2:50 PM
    • 1,349 Posts
    • 1,318 Thanks
    General Grant
    Looking for advice please. I am currently in training period for main postal survey after a break of over a year. I am also doing a Correctly delivered survey. Can panellists advice if I should enter Postal Pack in plastic envelope as letter or as parcel when I enter it as part of my Correctly Delivered items. Thanks
    Originally posted by archieboy
    They are sent by RM1 and I've counted them as letters in the past if they go through my letterbox.
    • hamsam
    • By hamsam 17th Dec 19, 8:52 AM
    • 131 Posts
    • 115 Thanks
    hamsam
    Hi - just started recently and think its a long time since I got any stamps - is there a set time to expect them? Unfortunately I did not make a note of when they arrived last time. But it was early/mid November I think. Thanks
    • Primrose
    • By Primrose 17th Dec 19, 9:26 AM
    • 9,183 Posts
    • 33,402 Thanks
    Primrose
    I was supposed to be starting a new General survey in December, lasting nearly six months but have yet to receive any material, even test items for training although I,ve done several of these surveys before.

    Anybody else in the same position?
    • need an answer
    • By need an answer 17th Dec 19, 11:05 AM
    • 2,550 Posts
    • 3,209 Thanks
    need an answer
    I was supposed to be starting a new General survey in December, lasting nearly six months but have yet to receive any material, even test items for training although I,ve done several of these surveys before.

    Anybody else in the same position?
    Originally posted by Primrose
    yes me...

    I've documented here my story since being asked back in july to retrain...what has happened is I go to training for a max of 3 weeks and then am rested.
    The latest email I had from them said something about being invited back at the beginning of Dec and them then deciding that that had been sent giving an incorrect date but advising it was going to be with effect from 8th Dec.I'm still waiting for the training pack to resume.

    In essence I have been on training and rested with short breaks now for 6 months...

    The annoying thing is that whilst I have done albeit infrequent/sporadic training posting,during that time i'm not receiving the monthly incentive stamps.

    It feels as if this 6 month stint will soon be up and I'm likely to be rested having not actually actively taken part for the last 6 months.
    in S T 1 F 1
    out S 2 T F 4

    2017-32 2018 -33 2019 -21
    • Schnurrbart
    • By Schnurrbart 17th Dec 19, 12:00 PM
    • 47 Posts
    • 39 Thanks
    Schnurrbart
    I was supposed to be starting a new General survey in December, lasting nearly six months but have yet to receive any material, even test items for training although I,ve done several of these surveys before.

    Anybody else in the same position?
    Originally posted by Primrose
    Hi Primrose, not exactly the same position, but I've just done two weeks of training followed by nothing to post this week or next. I asked Kantar TNS, and they told me that I'd start to receive survey items in the new year. Technically, that could be any month in 2020, but I'm sure (?) that they weren't being deliberately vague, and just meant January.

    I don't think that the number of surveys you've done is in any way connected with your not having received the test items you were expecting. Indeed, how would that work? "This panellist has done lots of surveys before, so let's delay sending the test items they're expecting without telling them!"? Surely that kind of thinking is too perverse even for some of the people over at Kantar HQ! If you mean that they shouldn't be withholding your test items with no explanation, then I totally agree, but it would be wrong of them to do that to any panellist, irrespective of how many surveys they'd done in the past. Sorry, I'm over-analyzing your wording here, I think, and somehow sounding a bit harsh in the process! I certainly don't mean to - I'm only saying that your past surveys have no bearing on your present situation, which is in all likelihood an error, or series of errors, by Kantar.

    Have you contacted Kantar about the issue? Despite my frequent criticisms and jibes, I must say in all fairness that they are usually fairly prompt in replying to messages on the portal (although the quality of the response is variable), and, on the rare occasions when I've actually managed to get hold hold of them on the old dog 'n' bone, I've found the staff to be very friendly and helpful, as well as quite knowledgeable.

    To go off on a bit of tangent, I'm not sure that the number of surveys you (or I, or any of us) have done before is much of a factor in anything from Kantar's perspective, except that they might develop more and more confidence in a panellist's ability to perform survey tasks correctly the more that they do. But any such increase in faith and trust on their part is largely speculative on ours (apart from the very real stars they award us for data freshness, etc.). It's also kind of immaterial, really; I mean, yes, it would be nice of them say, "You're one of our most valued panellists, you've done loads of surveys, you really know all the little ins and outs and quirks, you always post to schedule, you always log data accurately and punctually, you respond to queries - the need for which is a rare thing in your case - promptly, you're always pro-active in contacting us with a query or to point out an error or a way in which something could be improved, you always use the app [ahem]..." - but would that mean they wouldn't drop any of us if another panellist's sloppiness resulted in them suspecting that our participation had been exposed to Royal Mail*? And does a panellist's previous experience count for anything when it comes to the requirement to do the training phase? It doesn't, although my personal view is that there should be some period and/or number of live surveys after which a panellist - by now hardened, grizzled, and with a world-weary wisdom in the weird and wonky ways of the Live Survey - will not be subjected to the torment of the AEDB card for weeks on end.

    * In which case the number of live surveys someone's done before and/or how many years they've been doing them could actually go against them, Kantar considering the possibility that RM have identified them as a frequent and/or long-term participant.

    I hope that the problem gets resolved soon so you can begin the survey.
    • Schnurrbart
    • By Schnurrbart 17th Dec 19, 12:43 PM
    • 47 Posts
    • 39 Thanks
    Schnurrbart
    yes me...

    I've documented here my story since being asked back in july to retrain...what has happened is I go to training for a max of 3 weeks and then am rested.
    The latest email I had from them said something about being invited back at the beginning of Dec and them then deciding that that had been sent giving an incorrect date but advising it was going to be with effect from 8th Dec.I'm still waiting for the training pack to resume.

    In essence I have been on training and rested with short breaks now for 6 months...

    The annoying thing is that whilst I have done albeit infrequent/sporadic training posting,during that time i'm not receiving the monthly incentive stamps.

    It feels as if this 6 month stint will soon be up and I'm likely to be rested having not actually actively taken part for the last 6 months.
    Originally posted by need an answer
    Looks like there are a few gremlins at Kantar HQ at the moment on the basis of your post, and others' posts (plus my own situation). I sympathize - you're having to send, receive and log mail as you would for the survey proper, but without ever getting any of the incentives. Frustrating.

    Have you considered asking them politely, but firmly, to stop messing you around like this (maybe use a different phrase in the actual communication!)? I'd suggest phoning them so that you can have a live dialogue which may increase the chances of something changing, and sooner. At the very least, you'll have somebody on the spot from whom you can try to elicit some kind of explanation or accountability. As I said in my previous post, the staff I've spoken to on the phone have been professional and personable.

    As I've only done a fortnight's training, with no more post until "the new year", I'm a bit worried that this forthcoming mail will be more AEDBs, in other words a resumption of the training phase. I don't recall a previous training period being only two weeks, and the reply to my enquiry was "You should receive your next packs in this new year", which leaves the matter rather ambiguous (as well as uncertain - why not "You will..."?).

    As with Primrose, I hope that you manage to get these issues sorted out soon. But do contact Kantar if you haven't already (neither of you mention having done so, and your situations suggest that you haven't), don't continue to put up with the situation in the hope that they will eventually twig that something's wrong.

    Another tangent: whenever I read about someone stuck in the loop of start-pause-stop for the survey and/or training phase, I see the malfunctioning robot police officer from the film THX 1138 repeatedly walking into a wall.

    Even more of a tangent: I find the term "this new year" quite charming, in spite of its clumsiness; as though the person saying it has one at hand to demonstrate. Quite why I'm sharing that I don't know.
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