PayPal Warning

Jeff_Wilson19 wrote: »

I know I am not alone when I say Think Twice about using PayPal. You are not protected as they say, We purchased goods from somebody overseas and as a small company £263 was alot of money to spend with someone we had no dealing with and we couldnt get the items in the UK, So we piad using PayPal, When the goods arrived they were nothing like what was ordered or promised they were very cheap and terrible, So we asked them about it and to cut a long story shorter we were fobbed off, they laughed at us basically, but because we had paid via paypal I thought we would be covered and asked them for help. we asked PayPal to step in and help us, We were told to send the goods back, PayPal decided in our favour and told us you will get your money back great we thought lets send the rubbish back and we will learn from it. that's when the trouble started, We were given an address by PayPal to send the goods back but in a different country than we had purchased so we called and asked why and were told its because the individual has that as his address so we tried 6 different shipping companies who told us it was incorrect address and they couldn't except the package, we told PayPal no problem we will extend your case until the SELLER responds with the correct details so we waited and waited three times we called PayPal back and nothing we spoke to PayPal again and they said dont worry its not your fault its the Seller the case has been found in your favour as soon as the SELLER responds you can then proceed, So I was getting nowhere so I used my own common sense and used google maps and after making a couple of phone calls overseas ourselves we got the correct information, brilliant we went back to the shipping company and we paid a further £83 to send the parcel back with full tracking details again we checked with PayPal as a further £83 to post them back is a lot of money yes send them back its fine. So we sent pictures and scans of the tracking we sent them photos of the goods we should have received and the goods we actually received and today we are told we have reached a decision and your claim has been closed as you didn't provide details in time. I am absolutely disgusted with PayPal and the lies they have told us, the incompetence of them and there staff and the fact they decided in our favor asked us to spend further money then closed our case, we spoke with them at every step and did everything they asked. We have sent the incorrect goods back as they asked and are now left £346 pounds out of pocket. I am so frustrated and angry and upset that PayPal can basically lie to us and many more people at the moment looking on PayPal Facebook page. I would ask Martin to investigate this please? Think twice before using PayPal

Jeff_Wilson19 wrote: »

Hi,

Yes.