MSE Poll: How do you rate your bank's service?

Natwest appointment system does not work. Having been in branch and advised by a floor walker to take a seat and I would be seen in 15 minutes, 30 minutes later, I was still waiting. In the meantime, the floor walker was pacing the floor with their computer tablet. with no customers requiring assistance, I approached them and suggested their time would be better spent dealing with customer enquiries, rather than pouncing on customers who know what they want and are using the cashpoinst. I just got a barrage of abrupt responses. I left my telephone number and asked for the manager to give me call, 3 days later, I am still waiting (what a surprise)