Add your feedback on energy supplier Green Star Energy

Like many others before me I chose GSE 1 year ago in part because of the promises of the tariff but also because I liked the 'green' ethos.

I have to say that I had no problem opening the account, submitting meter readings or setting up the direct debit.

The first problems happened once I had to turn off the gas supply to fix a problem with a boiler. This became such an issue that I complained and was given a waiver on the early exit fees to change company.

Having now changed to SO energy once again I have cause to complain:-

1. Monthly payments are taken as promised but the amount of energy is not reviewed against monthly payments leaving me with a large bill to settle without notice when I started the transfer process
2. Apparently it is impossible to transfer both electric and gas parts of the account at the same time meaning I was left paying 2 energy companies whilst they waited for both parts to be completed
3. 6 weeks after electricity moving across and 4 weeks after gas moving to the new supplier I have only just been told (after chasing) that the credit has been authorised and should be in my account in a further 5 working days (it is still unclear as to whether I am getting gas/electricity credits or both at this time)

GSE have informed me that credit refunds take 5-6 weeks on average at the moment due to a backlog of requests. Maybe they should consider the cause of the backlog and try to turn their customer service levels around.


Overall there is some service given but it is taken from the viewpoint of what is best for the company and not from the view of what is best for the customer. Their service operators appear to have their hands tied to resolve complaints and will only quote the company line leaving me totally dissatisfied with the service received. I don't like complaining in a group forum as it can be hurtful to a business to do so without offering the company a chance to resolve the situation first, however GSE have been given the opportunity and still refuse to do anything therefore I hope that my feedback added to everyone else's before me helps someone else avoid the same situation in the future.

My advice, don't use GSE no matter what the £££ savings are, it won't be worth it and you will pay far more than expected.

I have had the same problem with smart meters which they swapped. They billed me on estimated meter readings on old meters.
Now with Coop.

Switched to these clowns and set up a direct debit.
After a few months noticed that my account was being credited by my payments but not debited by my bills.
Contacted them and they said they would sort it; should've checked really!
Just switched from them and now notice that at the time they "sorted it" they stopped taking my payments and started billing me, and had me rack up an £800+ bill.
Useless financially IMO - their gas and electric is no different to anyone else's so go there instead!!!

I switched suppliers to GSE through the Cheap Energy Club. Switching process was very long with a number of phone calls to ensure switch was completed. I am very glad that I did not choose Direct Debit option as I started to read some not so very encouraging feedback on GSE. Customer Service Teams were always polite when on the phone but I soon realized what was promised would not eventuate without further follow up calls. I switched suppliers again at the end of my contract and it has taken FOUR months to obtain a final bill from GSE. This was only received through weekly phone calls and emails and eventually having to raise a complaint. I can't imagine the frustration I would have had if GSE owed me money if I had paid by DD and been in credit. The effort I have had to go to to get the online accounts to work or the meter readings to be accepted or the constant requests to receive a final bill has been enormous. Don't waste your time if you have the choice between GSE and a more highly recommended supplier. Good luck to all those still waiting for their final bills. Hang in there.