Switching EDF to EON

lstar337
lstar337 Posts: 3,441 Forumite
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in Energy
Initiated a switch from EDF to EON on the 20th last month through CEC and not heard a thing from either company yet. Is this normal?

I got the confirmation from CEC but that is it. I have only switched once before and that was for Gas (British Gas to Zog), I'm pretty sure I heard something almost straight away, even though the process took a while (IGT).

Comments

  • System
    System Posts: 178,092 Community Admin
    Photogenic Name Dropper First Post
    lstar337 wrote: »
    Initiated a switch from EDF to EON on the 20th last month through CEC and not heard a thing from either company yet. Is this normal?

    I got the confirmation from CEC but that is it. I have only switched once before and that was for Gas (British Gas to Zog), I'm pretty sure I heard something almost straight away, even though the process took a while (IGT).

    You should have heard something from E.oN. I confess that unless there is cash back involved, I now switch directly to avoid what might be a simple computer glitch. You have been very patient!

    IGT transfers are now automated following the rollout of Project NEXUS.
  • Former_MSE_Laura_B
    Former_MSE_Laura_B Posts: 114 Forumite
    First Anniversary I've been Money Tipped! Newshound!
    Hi lstar337,

    I'm sorry to hear that you've not heard anything about your switch.

    If you drop us an email to energyclub@moneysavingexpert.com, we'll be able to chase E.On up on this for you.

    MSE Laura
  • lstar337
    lstar337 Posts: 3,441 Forumite
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    MSE_Laura wrote: »
    Hi lstar337,

    I'm sorry to hear that you've not heard anything about your switch.

    If you drop us an email to energyclub@moneysavingexpert.com, we'll be able to chase E.On up on this for you.

    MSE Laura
    Thanks Laura, I'll drop a message to that email.
  • lstar337
    lstar337 Posts: 3,441 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Hengus wrote: »
    I confess that unless there is cash back involved, I now switch directly to avoid what might be a simple computer glitch.
    There is cashback involved. I always switch direct with Zog as there is no cashback to be gained and internal switching with Zog is so effortless.
    Hengus wrote: »
    You have been very patient!
    I try not to get stressed over these things anymore, it makes life so much more enjoyable.
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Name Dropper Photogenic First Post First Anniversary
    Morning lstar337,

    Welcome to E.ON. You should have had a welcome email from us by now.

    Thank you for providing the email address MSE Laura, that's great.

    I'm also here to help you as much as I can, or email is in our profile page.

    So don't worry, we'll get it sorted.

    Helena :)
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • lstar337
    lstar337 Posts: 3,441 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Not heard anything yet Helena, but Laura is getting Money Supermarket to contact EON to find out whats happened.

    I'm guessing that I am now going to get stung by a few days/weeks on the EDF standard tariff now as my fix ends at the end of this month and I doubt the switch will happen that fast.
  • lstar337
    lstar337 Posts: 3,441 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Helena, I sent you an email as I have still heard nothing from EON and MSE are offering no further support.
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Name Dropper Photogenic First Post First Anniversary
    lstar337 wrote: »
    Helena, I sent you an email as I have still heard nothing from EON and MSE are offering no further support.

    Thank you,

    Just got it, I'll reply via email :)

    Helena
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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