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  • FIRST POST
    • 1socrates1
    • By 1socrates1 13th Sep 19, 9:21 AM
    • 305Posts
    • 10Thanks
    1socrates1
    Vodafone terrible
    • #1
    • 13th Sep 19, 9:21 AM
    Vodafone terrible 13th Sep 19 at 9:21 AM
    I am pasting the email I sent Uswitch about Vodafone.

    Hello,

    "I used your service to switch broadband providers on 24 August. This was switching from TalkTalk to Vodafone. When I switched it was promised to me by Vodafone in the email I received that activation was going to happen 10 September. This never happened. Through communicating with literally 6 different people from Vodafone I eventually found out that there had been a problem made in the order and that activation will now take place 26 September. I have had to top up my phone with 35 credit so that I can tether it for internet connectivity. Vodafone sent me an email today clarifying the activation on the 26 September but had the wrong account number and the wrong landline number. I then quickly tried to rectify their mistake and communicated online with a Vodafone agent. At the end of this I am not feeling secure as to where I stand and if this is going to take place properly.

    I would very much appreciate it if you intercede and make sure all is well. Otherwise I would like to know how I could cancel this contract and go with another provider. This is a matter of urgency for me. "

    How do I get out of the Vodafone contract if I want to? What is the deadline for me to get out of it and the process..

    Much Appreciated
Page 1
    • 1socrates1
    • By 1socrates1 13th Sep 19, 11:33 AM
    • 305 Posts
    • 10 Thanks
    1socrates1
    • #2
    • 13th Sep 19, 11:33 AM
    • #2
    • 13th Sep 19, 11:33 AM
    Please let me know if I can get out of the contract if Vodafone does not activate as promised on 26 September, and how to do this.

    Much appreciated
    • fivegoldstars
    • By fivegoldstars 13th Sep 19, 1:19 PM
    • 119 Posts
    • 70 Thanks
    fivegoldstars
    • #3
    • 13th Sep 19, 1:19 PM
    • #3
    • 13th Sep 19, 1:19 PM
    If you get out of your contract, consider it a lucky escape. I'm maxing out at 4mb (wired) at peak times.
    • 1socrates1
    • By 1socrates1 13th Sep 19, 4:55 PM
    • 305 Posts
    • 10 Thanks
    1socrates1
    • #4
    • 13th Sep 19, 4:55 PM
    • #4
    • 13th Sep 19, 4:55 PM
    I wish I knew how to get out of the contract.
    • elsien
    • By elsien 13th Sep 19, 5:01 PM
    • 19,851 Posts
    • 50,408 Thanks
    elsien
    • #5
    • 13th Sep 19, 5:01 PM
    • #5
    • 13th Sep 19, 5:01 PM
    Did you check the Vodafone terms and conditions at all?

    https://support.vodafone.co.uk/Getting-started-and-upgrading/Orders-delivery-and-returns/Broadband-and-home-phone-orders/57528588/What-do-I-do-if-I-ve-changed-my-mind-and-want-to-cancel-my-Vodafone-Broadband-order.htm
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • 1socrates1
    • By 1socrates1 14th Sep 19, 2:58 AM
    • 305 Posts
    • 10 Thanks
    1socrates1
    • #6
    • 14th Sep 19, 2:58 AM
    • #6
    • 14th Sep 19, 2:58 AM
    The broadband was supposed to be active on the 10th , if I wait until their rescheduled date of 26th September and there is no activation , am I still covered by the 30 days? In other words does each changing of activation date on their part reset the 30 day escape window for me?

    Thanks
    • DavidKeogh
    • By DavidKeogh 23rd Sep 19, 3:24 PM
    • 3 Posts
    • 0 Thanks
    DavidKeogh
    • #7
    • 23rd Sep 19, 3:24 PM
    • #7
    • 23rd Sep 19, 3:24 PM
    I have just switched my broadband/landline to Vodafone from SKY but I did not realise there would be an Early Termination Fee of 47.50. I read somewhere that new providers are willing to pay towards such charges to ease the switch. I am in contact with Vodafone and hope to get a favourable reply. But why didn't SKY inform Vodafone that a charge would be payable if I switched ?
    • AndyPK
    • By AndyPK 23rd Sep 19, 4:54 PM
    • 3,986 Posts
    • 1,162 Thanks
    AndyPK
    • #8
    • 23rd Sep 19, 4:54 PM
    • #8
    • 23rd Sep 19, 4:54 PM
    It's your responcibility to know if you are in a fixed term contract.
    companies aren't interested in passing money information between suppliers. The new company wants the business.

    Yes EE will pay off an old company. But trying to get VF to do it after the event, is very unlikely!

    Hopefully you will get a 100 voucher out of the deal and mini dot, so won't be out of pocket
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