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  • FIRST POST
    archived user
    Can E.on force me to have a smart meter?
    • #1
    • 4th Sep 19, 9:01 AM
    Can E.on force me to have a smart meter? 4th Sep 19 at 9:01 AM
    Hi - I am new to this forum and I wondered if someone could help.

    I signed up to the eon v24 tariff and now eon are telling me I agreed to have a smart meter installed. I checked my emails and terms and conditions and it doesn’t say I have to have one - just says they will contact me about installing one. Not the same surely!

    So my question is - can they force me to get one? Has anyone got any advice? Their texts and calls are becoming a nuisance.

    Many thanks
Page 1
    • Houbara
    • By Houbara 4th Sep 19, 9:12 AM
    • 4,802 Posts
    • 3,323 Thanks
    Houbara
    • #2
    • 4th Sep 19, 9:12 AM
    • #2
    • 4th Sep 19, 9:12 AM
    Hi - I am new to this forum and I wondered if someone could help.

    I signed up to the eon v24 tariff and now eon are telling me I agreed to have a smart meter installed. I checked my emails and terms and conditions and it doesn’t say I have to have one - just says they will contact me about installing one. Not the same surely!

    So my question is - can they force me to get one? Has anyone got any advice? Their texts and calls are becoming a nuisance.

    Many thanks
    Originally posted by Therealjcm
    The T and C s seem pretty clear to me.You agree to have a smart meter installed to obtain their best tariffs. They can t force you to have one yet, that is surely coming soon , but the T and Cs are also plain enough when they say you will be offered a different tariff if you do not abide by your original agreement.
    I hope Eon stick to their guns but I expect greedy commercialism will kick in and to avoid losing a new customer they will back down and let you stay on the new smart meter tariff without a working smart meter install although I read that suppliers may install the smart meter minus the comms hub so its just another credit meter
    Last edited by Houbara; 04-09-2019 at 9:39 AM.
  • archived user
    • #3
    • 4th Sep 19, 9:16 AM
    • #3
    • 4th Sep 19, 9:16 AM
    Thank you for your quick reply. May I ask which terms and conditions you are referring to do you have a link? I am quite sure I am doing something wrong here but could not find that in the documentation for the v24 tariff. Thanks again.
    • couriervanman
    • By couriervanman 4th Sep 19, 9:21 AM
    • 524 Posts
    • 912 Thanks
    couriervanman
    • #4
    • 4th Sep 19, 9:21 AM
    • #4
    • 4th Sep 19, 9:21 AM
    This E.on subject about smart meters pops up alot........same answer ignore email/unsubscribe/reply saying you don't want one.If they try to refuse you the tariff.....Leave
    • jackandcoke
    • By jackandcoke 4th Sep 19, 9:22 AM
    • 60 Posts
    • 44 Thanks
    jackandcoke
    • #5
    • 4th Sep 19, 9:22 AM
    • #5
    • 4th Sep 19, 9:22 AM
    not at the moment but they will one day
    Honest? Probably......sort of.
    • Houbara
    • By Houbara 4th Sep 19, 10:02 AM
    • 4,802 Posts
    • 3,323 Thanks
    Houbara
    • #6
    • 4th Sep 19, 10:02 AM
    • #6
    • 4th Sep 19, 10:02 AM
    https://www.eonenergy.com/for-your-home/products-and-services/Tariff-terms-and-conditions/eon-fixed-1-year-v24
    On Ukpower.co.uk the current Eon tariffs all contain in "plan info " that they are smart meter installation tariffs, that is the Fix Online Exclusive, V7, V 30 and V4 but in the T and Cs of the V24 it only states "we may contact you to offer you a smart meter " .That is not the same so it looks like they can carry on offering you a smart meter until you order them to stop.The V24 is not a smart meter installation tariff.
    looking at their high priced tariffs personally I would dump Eon and go with Symbio Energy for electric and Zog Energy for gas .Fixed rates, no exit fees , low standing charges
    Last edited by Houbara; 04-09-2019 at 10:08 AM.
  • archived user
    • #7
    • 4th Sep 19, 10:21 AM
    • #7
    • 4th Sep 19, 10:21 AM
    I am so grateful for your help and looking into this for me. That has put my mind at rest. Thanks again.
    • st999
    • By st999 4th Sep 19, 12:09 PM
    • 1,261 Posts
    • 692 Thanks
    st999
    • #8
    • 4th Sep 19, 12:09 PM
    • #8
    • 4th Sep 19, 12:09 PM
    Why don't you want a smart meter?
  • archived user
    • #9
    • 4th Sep 19, 2:57 PM
    • #9
    • 4th Sep 19, 2:57 PM
    I have acute tinnitus and concerned about the link to emfs. Just a personal view.
    • Ebe Scrooge
    • By Ebe Scrooge 4th Sep 19, 3:40 PM
    • 4,399 Posts
    • 3,942 Thanks
    Ebe Scrooge
    I have acute tinnitus and concerned about the link to emfs. Just a personal view.
    Originally posted by Therealjcm
    Do you use a smartphone ? Do you have WiFi at home ? Do you have a microwave in the kitchen ?

    Whatever the pros and cons of smart meters, I don't think that particular argument stands up very well.
    I may not know much about art, but I know what I like.
    • couriervanman
    • By couriervanman 4th Sep 19, 4:45 PM
    • 524 Posts
    • 912 Thanks
    couriervanman
    Why don't you want a smart meter?
    Originally posted by st999
    same as most people......probably capable of submitting own readings once a month and doesn't need a box to tell him/her to turn down/off heating/tv
    • st999
    • By st999 4th Sep 19, 4:55 PM
    • 1,261 Posts
    • 692 Thanks
    st999
    I have acute tinnitus and concerned about the link to emfs.
    I have I have acute tinnitus as well.
    I must mention that the next time I visit the doctor

    doesn't need a box to tell him/her to turn down/off heating/tv
    I wish my IHD did that.
    • suchgreatheights
    • By suchgreatheights 4th Sep 19, 5:44 PM
    • 42 Posts
    • 23 Thanks
    suchgreatheights
    Help - hacked off with Eon
    I am getting seriously wound up by this company and its bullying over smart meters.

    I managed to opt out in January, and thought that was it, but got another letter this week.

    Emailed, they are now claiming that even if I opt out again it is only for 3 months and then they can contact me again.

    Surely this is in breach of GDPR and other regs?

    Can someone please help - are other firms this bad?
  • archived user
    I am certainly not putting forward an argument to not get a smart meter. As I said it’s my personal view and I only answered a question. I do all I can to avoid wireless technology. Again, just my personal view.
  • E.ON Company Representative: Malc
    E.ON Tariffs
    Hi - I am new to this forum and I wondered if someone could help.

    I signed up to the eon v24 tariff and now eon are telling me I agreed to have a smart meter installed. I checked my emails and terms and conditions and it doesn’t say I have to have one - just says they will contact me about installing one. Not the same surely!

    So my question is - can they force me to get one? Has anyone got any advice? Their texts and calls are becoming a nuisance.

    Many thanks
    Originally posted by Therealjcm
    Thank you for your quick reply. May I ask which terms and conditions you are referring to do you have a link? I am quite sure I am doing something wrong here but could not find that in the documentation for the v24 tariff. Thanks again.
    Originally posted by Therealjcm
    Hello Therealjcm and no, we can't force you to have smart meters. They're optional and you can turn down our offers to fit them.

    Can I ask the full title of your tariff please? If it's Fix Online v24 (on sale from 24 to 30 July 19), this is an online only tariff and is different to the tariff Houbara links to. This is E.ON Energy Fixed 1 Year v24 (on sale from 19 June 18 to 11 September 18).

    If it's Houbara's linked tariff, this has no conditions about smart meters. If it's the online tariff, you've agreed only to be contacted about smart meters. The relevant T&C on Fix Online v24 is section 11.1 which says the following.

    With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

    You can see the full T&Cs on our website.

    I have acute tinnitus and concerned about the link to emfs. Just a personal view.
    Originally posted by Therealjcm
    Smart meters have gone through rigorous safety testing and have exceeded every UK and EU safety standard. For instance, exposure to radio waves from smart meters is well within guideline limits and lower than from WiFi or mobile phones. Public Health England have confirmed they see no health risks from smart meters.

    Hope this is of interest Therealjcm. Let me know if you need any more information as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    I am getting seriously wound up by this company and its bullying over smart meters.

    I managed to opt out in January, and thought that was it, but got another letter this week.

    Emailed, they are now claiming that even if I opt out again it is only for 3 months and then they can contact me again.

    Surely this is in breach of GDPR and other regs?

    Can someone please help - are other firms this bad?
    Originally posted by suchgreatheights
    Hello suchgreatheights and sorry to hear you're hacked off with us.

    What tariff are you on? With some of our tariffs, the T&Cs include a section where customers agree to be contacted about smart meters. As above in my reply to Therealjcm, this is section 11.1 in the T&Cs of the relevant tariffs.

    When customers opt out of smart meters we ask them why they're against them as we've come across a wide range of reasons for declining these meters. Sometimes we're able to sort these objections. For instance, the new SMETS2 meters take away the objection of not being able to change supplier and stay smart. This triggers another contact to see if the new circumstances have led to a customer changing their mind about going smart.

    If we're not able to sort your objections please speak with our smart teams (contact details are on our website) and ask for a long term opt-out. They'll talk to you about your objection, raise a complaint and transfer you to a specialist team who will agree the opt-out.

    Thanks suchgreatheights.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Lisi299
    • By Lisi299 15th Sep 19, 10:14 PM
    • 37 Posts
    • 17 Thanks
    Lisi299
    Eon were the worst, rang me every other day about fitting smart meters. Blocked the number they would ring from another... changed supplier and they have never asked once!
    • Highland76
    • By Highland76 16th Sep 19, 7:14 AM
    • 103 Posts
    • 81 Thanks
    Highland76
    same as most people......probably capable of submitting own readings once a month and doesn't need a box to tell him/her to turn down/off heating/tv
    Originally posted by couriervanman
    You're assuming most people are savvy enough to give regular meter readings and know all too well when to turn off appliances. No doubt you, I, and many others will fall into that category, however judging by some threads on MSE such as this, many people do NOT give meter readings on time and end up in severe arrears as a result. Its because of these 'type' of customers that energy companies are pushing smart meters so that

    a) There's less risk of customers going into arrears when readings are sent on time automatically
    b) At the same time educating some customers - especially those with a care free attitude towards energy usage - by giving them an energy monitor so that they can see for themselves how much energy they're using at any time.

    Energy companies look at their FULL customer base, not just those with an "I'm All Right Jack" attitude....
    Last edited by Highland76; 16-09-2019 at 7:27 AM.
    • velgor
    • By velgor 17th Sep 19, 4:24 PM
    • 1 Posts
    • 0 Thanks
    velgor
    @ E.ON Company Representative

    I'm on Fix Online v6. I've just received two texts telling me that "when you signed up to your energy tariff you agreed to have a smart meter fitted". This is the first I've heard of it. Can you show me where this agreement is please? I've read the T&Cs and can't see anything.

    Thanks
    • Highland76
    • By Highland76 17th Sep 19, 4:54 PM
    • 103 Posts
    • 81 Thanks
    Highland76
    @ E.ON Company Representative

    I'm on Fix Online v6. I've just received two texts telling me that "when you signed up to your energy tariff you agreed to have a smart meter fitted". This is the first I've heard of it. Can you show me where this agreement is please? I've read the T&Cs and can't see anything.

    Thanks
    Originally posted by velgor
    section 1.4.2
    https://www.eonenergy.com/for-your-home/products-and-services/Tariff-terms-and-conditions/2019/q2/fix-online-exclusive-revised?utm_source=SP01u&utm_medium=email&utm_camp aign=E4937&ccode=E4937
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