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  • FIRST POST
    • David848435
    • By David848435 15th Dec 17, 7:40 PM
    • 23Posts
    • 5Thanks
    David848435
    One bed flat, electricity only huge bill
    • #1
    • 15th Dec 17, 7:40 PM
    One bed flat, electricity only huge bill 15th Dec 17 at 7:40 PM
    Hello,

    I was just wondering if anyone knew what the average hill for a one bed flat with just electricity is?

    I've bee in a constant battle with Npower as I do not believe my bill is correct 155 per month. They have just told me that next year my annual usage is looking to be 1870.

    1 bedroom, modest kitchen, bathroom abd bedroom, fairly large lounge but not huge.
    Storage heaters that only got fixed last month, before then never had them during the 2 years I've lived here. Water heater which is on for an hour a day. Smallish fridge freezer, generic items anyone would have. Not excessively used. Two loads of washing on average a week. Newish products (all A rated energy).

    It just seems absolutely mental. When I put what we use into some providers the monthly cost is as low as 38 rising to 50 with others. Even on npowers most expensive tariff it would still be 79 they suggest for our flat.

    Any advice appreciated.
Page 1
    • elsien
    • By elsien 15th Dec 17, 7:43 PM
    • 19,857 Posts
    • 50,426 Thanks
    elsien
    • #2
    • 15th Dec 17, 7:43 PM
    • #2
    • 15th Dec 17, 7:43 PM
    Have you checked if the meter might be faulty?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • Haylescom
    • By Haylescom 15th Dec 17, 7:47 PM
    • 327 Posts
    • 410 Thanks
    Haylescom
    • #3
    • 15th Dec 17, 7:47 PM
    • #3
    • 15th Dec 17, 7:47 PM
    As you have storage heaters are you on economy 7? Day rate is much dearer than night so you need to make sure you don't over do your day usage and do what you can after the rate changes (washing machine and water on a timer, storage heaters overnight etc). Apologies if you're already doing this. Check yor meter switches over at the right time too.
    • David848435
    • By David848435 15th Dec 17, 8:03 PM
    • 23 Posts
    • 5 Thanks
    David848435
    • #4
    • 15th Dec 17, 8:03 PM
    • #4
    • 15th Dec 17, 8:03 PM
    I have asked Npower to come out and have a look. It seems the bills have got higher since the new meter was installed (which was installed to have economy 7 which answers the next question)

    Npower refuse to come out and have said the meter is absolutely fine.
    • David848435
    • By David848435 15th Dec 17, 8:05 PM
    • 23 Posts
    • 5 Thanks
    David848435
    • #5
    • 15th Dec 17, 8:05 PM
    • #5
    • 15th Dec 17, 8:05 PM
    Sorry maybe stupid, but how would I check the meter switches over at night? Just check the correct reading is going up?

    Don't overdo the day at all, for the vast majority we are out at 6am and don't return until about 7pm most nights (apart from weekends but we are out a good chunk then also).

    Aye do all washing etc at night as I like to leave them out overnight.
    • Loanranger
    • By Loanranger 15th Dec 17, 8:09 PM
    • 2,286 Posts
    • 6,060 Thanks
    Loanranger
    • #6
    • 15th Dec 17, 8:09 PM
    • #6
    • 15th Dec 17, 8:09 PM
    My combined gas and electricty bill is 115 pounds per month. 3 bed detached. Two of us home all day. Your 155 pm is ridiculously high. I have a washing machine, say about seven loads p.week, dishwasher on once a day. House is never cold and it's a 1950s house and no cavity wall so not well insulated.
    • David848435
    • By David848435 15th Dec 17, 8:12 PM
    • 23 Posts
    • 5 Thanks
    David848435
    • #7
    • 15th Dec 17, 8:12 PM
    • #7
    • 15th Dec 17, 8:12 PM
    Not gonna lie, 115 would be a dream at the moment.

    Literally sit in the cold because we are afraid to put the heating on
    • Haylescom
    • By Haylescom 15th Dec 17, 8:17 PM
    • 327 Posts
    • 410 Thanks
    Haylescom
    • #8
    • 15th Dec 17, 8:17 PM
    • #8
    • 15th Dec 17, 8:17 PM
    David check when your e7 cheap rate should kick in. Mine was midnight -7am so I'd set washing for 4am and hang it up in the morning. Yes look at the dials to see which one is going up, I used to hear mine click over if I was still awake!
    Is your water tank on a timer as well? We had a boost we could use during the day but I rarely did.
    We (2 adults) had a 2 bed terraced, empty loft, no insulation/cavity wall. Out 7am-6pm. No gas at all and I even had plug in oil heaters as the storage heaters were awful and badly placed. No shower just a bath, less than 60pm with eon.
    • David848435
    • By David848435 15th Dec 17, 8:23 PM
    • 23 Posts
    • 5 Thanks
    David848435
    • #9
    • 15th Dec 17, 8:23 PM
    • #9
    • 15th Dec 17, 8:23 PM
    Okay so seems we aren't using the washing machine during the E7 period, doubt that would cost that much more.
    Yeah I have a timer on the storage heater, clicks on at 4am and shuts off at 5am. Double checked that the other week as wanted to make sure it wasn't during the day, all good though.

    Do have an electric shower though, roughly 20 min use a day whilst still on E7 tariff.
    • David848435
    • By David848435 15th Dec 17, 8:24 PM
    • 23 Posts
    • 5 Thanks
    David848435
    That should say timer on storage tank, not heater.
    • Loanranger
    • By Loanranger 15th Dec 17, 8:27 PM
    • 2,286 Posts
    • 6,060 Thanks
    Loanranger
    Maybe you could switch everything off, including fridge, tv, broadband router, absolutely everything and then watch the meter. It should not be registering any usage at all. That's the first thing I would do.
    • David848435
    • By David848435 15th Dec 17, 8:30 PM
    • 23 Posts
    • 5 Thanks
    David848435
    Yeah think I'll have to do that. Well do it in the morning and report back. It just doesn't seem right at all.
    • Haylescom
    • By Haylescom 15th Dec 17, 9:49 PM
    • 327 Posts
    • 410 Thanks
    Haylescom
    Depends how often you're washing I guess, but it could pretty much double the cost per use. Make sure you're not leaving things on standby when you're out. Take some readings throughout the day as well and see if something is using up energy whilst your'e out.
    • Dandytf
    • By Dandytf 15th Dec 17, 10:04 PM
    • 2,338 Posts
    • 529 Thanks
    Dandytf
    75 month-Scottish Power
    Eco7
    1 bedroom flat
    Single.
    I am home more often during 2017 -part time.
    75 seemed a lot when it went up from 65 though that’s more than enough tech/white goods etc.
    Though I try and limit heating when possible from March—Sept.
    sc dmp 2012 13k Jan 2019 9880paid. 75%approx.
    Mid 2018 Help2save 50 uk pounds per month
    Mid 2019-Virgin Money e-saver reward 18 -252 Uk pounds
  • nPower
    Hello,

    I was just wondering if anyone knew what the average hill for a one bed flat with just electricity is?

    I've bee in a constant battle with Npower as I do not believe my bill is correct 155 per month. They have just told me that next year my annual usage is looking to be 1870.

    1 bedroom, modest kitchen, bathroom abd bedroom, fairly large lounge but not huge.
    Storage heaters that only got fixed last month, before then never had them during the 2 years I've lived here. Water heater which is on for an hour a day. Smallish fridge freezer, generic items anyone would have. Not excessively used. Two loads of washing on average a week. Newish products (all A rated energy).

    It just seems absolutely mental. When I put what we use into some providers the monthly cost is as low as 38 rising to 50 with others. Even on npowers most expensive tariff it would still be 79 they suggest for our flat.

    Any advice appreciated.
    Originally posted by David848435




    Good morning David848435

    Thank you for your post.

    Have you spoken to our Energy Efficiency Team yet? They're trained and qualified to talk you through your usage at home and help you work out if anything is amiss. If they don't find anything in your usage that explains your monthly cost; they can then refer you for a meter accuracy test. If you'd like to get in touch with them, they're available on 0800 022 220 between 8am-8pm Monday to Friday, and 8am-6pm on Saturdays.

    If you have any further questions, please feel free to email the address shown in our signature and we'll be happy to help however we can.

    Thanks

    Beth
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • Robin9
    • By Robin9 16th Dec 17, 7:19 AM
    • 4,961 Posts
    • 3,235 Thanks
    Robin9
    That should say timer on storage tank, not heater.
    Originally posted by David848435
    If you are only heating your hot water for an hour you will not have enough hot water for the day. Do you find you are having to use the boost switch (assuming it is usually off) or kettles as the day goes on?
    Never pay on an estimated bill
    • David848435
    • By David848435 16th Dec 17, 10:08 AM
    • 23 Posts
    • 5 Thanks
    David848435
    Hiya,

    It's usually fine. We don't use that much hot water at all. Goes cold after about 20 minutes but that is all we really need it for.
    • st999
    • By st999 16th Dec 17, 11:40 AM
    • 1,261 Posts
    • 692 Thanks
    st999
    Read your meter every hour and post the readings here.
    • mbmonty
    • By mbmonty 16th Dec 17, 12:32 PM
    • 149 Posts
    • 87 Thanks
    mbmonty
    Sorry maybe stupid, but how would I check the meter switches over at night? Just check the correct reading is going up?

    Don't overdo the day at all, for the vast majority we are out at 6am and don't return until about 7pm most nights (apart from weekends but we are out a good chunk then also).

    Aye do all washing etc at night as I like to leave them out overnight.
    Originally posted by David848435

    You are paying way over, even for storage heaters

    I once had Storage heaters but meter timer was faulty so they were on all the time, I did not notice because I had them quite low but it added 2.4k to the bill and I got 1800 back and disputed the rest.

    You can't manage what you do not track, so start by reading your meter hourly for 4 hours, then turn off storage heaters by switch next to them and by their ring on fuse box.

    Keep monitoring hourly, if the consumption goes down a lot then you have your answer.

    From what you say it sounds extremely likely that meter was poorly fitted.

    I think the eco7 meter should have a reading of it's own, it should not be moving in the day.

    So if the day reading decreases when you turn off the storage heaters then they are wired to the wrong meter and that is Npowers fault so they should refund excess.

    If on the other hand the night rate increases during the day then the meter timer is faulty.

    Now would be a good time to invest 6 in one of these, check your fridge and other devices so you can get your head around what is using energy.

    ebay.co.uk/itm/282011339692

    My bet is on bad install.

    You need to video the night reading increasing in day or the day meter increasing when storage heaters are heating bricks during day.

    Upload that video to you tube, name it Npower rip off or similar, tweet them that you will be uploading similar videos daily until they come back and fix.

    Inform them formally that you dispute the figures, cancel direct debits and ask to be referred to ombudsman, I think it cost them 300+ to go there.

    Storage heaters never economic these days as far as I can see.

    I will not tell you my energy usage because it will make you cry, oh alright then

    3,750 kWh Gas
    1,400 kWh Elec

    Was paying around 580 per annum, just switched and expect will be 300 to 400 per annum
    Last edited by mbmonty; 16-12-2017 at 12:36 PM.
    • anniecave
    • By anniecave 16th Dec 17, 8:39 PM
    • 2,296 Posts
    • 745 Thanks
    anniecave

    ... It just seems absolutely mental. When I put what we use into some providers the monthly cost is as low as 38 rising to 50 with others. Even on npowers most expensive tariff it would still be 79 they suggest for our flat.

    ----.
    Originally posted by David848435
    This part of the post implies that it might not be the usage that's the problem. Do you have details of your historic usage as well, and your 24 hour usage? Then put this information into the tariff and see what it actually is in terms of cost, not in terms of monthly DD amount.
    Indecision is the key to flexibility.
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