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  • FIRST POST
    • kels366
    • By kels366 13th Sep 19, 6:14 PM
    • 4Posts
    • 0Thanks
    kels366
    Eon electric debt
    • #1
    • 13th Sep 19, 6:14 PM
    Eon electric debt 13th Sep 19 at 6:14 PM
    Hello, I need some help I feel like my electric bills are going to be the death of me soon.
    I was originally paying 57 a month direct debit for my electric. I didn't realise I had to give meter readings as they never informed me of this, baring in mind it's my first flat.I had a bill come through saying I have an outstanding balance of 328...
    I have been in this flat for about a year now. At first they were just estimating my usage so I gave them the meter reading and they said It is correct. So they said they have estimated I use 95 a month for electric so said if I pay 103 a month them the 95 is for my current usage and the rest is to pay of the debt (48months).

    Yes I know that I don't use anywhere near that amount seen as me and my partner work full time and are barely ever home.
    So I decided to get a smart meter put in. I can see clearly what I am using now, brilliant. However, she said over the last 3 days I have used 24. Despite my meter reading telling me I have only used 3.78 in the last 3 days. So I asked how she got that amount when clearly my smart meter is telling me what I am using. She then came up with 5 a day for the last 3 days however, it was officially put in at 5pm on the 10th ot is now 7pm on the 13th so how we can use that much a day in that period I don't know. She said she will write a complaint for me because ididnt understand why my smart meter was clearly drastically wrong by miles.... She was then putting me through to a manager. However she hung up, i rang back and spoke to someone else. this new person told me no notes were made and a complaint was more filed.This person told me I use 3 at night and 4 in the day so let's say 7 a day in total for 28 days is 196!!

    I thought that the smart meter was to tell you what you are using... but I am wrong aparently. Surely this is wrong when my friend had a smart meter with edf and she has only used 11 this month and pays exactly what it says and She has a 3 bedroom house amd pays maximum of about 40 a month.

    iam now in debt I can't even afford to eat properly because they keep raising the bill. Are they having me on, please help me.
    Thank you
Page 1
    • Robin9
    • By Robin9 13th Sep 19, 6:24 PM
    • 4,979 Posts
    • 3,248 Thanks
    Robin9
    • #2
    • 13th Sep 19, 6:24 PM
    • #2
    • 13th Sep 19, 6:24 PM
    Let's go back to when you moved in.

    Did you ring the existing supplier and give them meter readings ? Did you then ring Eon to initiate a switch ? What were the meter readings when you switched and what is the tariff /

    What was the meter reading when the Smart was installed ? It would be on a card left behind by the installer /

    Why between when you moved in and when the Smart was fitted did you ever provide Eon with meter readings ?
    Never pay on an estimated bill
    • BoxerfanUK
    • By BoxerfanUK 13th Sep 19, 6:26 PM
    • 510 Posts
    • 412 Thanks
    BoxerfanUK
    • #3
    • 13th Sep 19, 6:26 PM
    • #3
    • 13th Sep 19, 6:26 PM
    Kels, how many rooms do you have in your flat? Are you all electric, or do you have gas?

    Do you have any parents or friends nearby that can help and explain things to you as you need to have a basic understanding of what energy you use, how you use it, and how the energy companies charge and bill you for it.
    • Ectophile
    • By Ectophile 13th Sep 19, 6:28 PM
    • 3,817 Posts
    • 2,495 Thanks
    Ectophile
    • #4
    • 13th Sep 19, 6:28 PM
    • #4
    • 13th Sep 19, 6:28 PM
    The meter only knows how much electricity (or gas) you are using, not what it costs. You can multiply that by the pence per unit for your current tariff to find the actual cost.



    Any cost display on your home unit will only be correct if someone tells it the correct price per unit.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • kels366
    • By kels366 13th Sep 19, 6:48 PM
    • 4 Posts
    • 0 Thanks
    kels366
    • #5
    • 13th Sep 19, 6:48 PM
    • #5
    • 13th Sep 19, 6:48 PM
    When i moved in I phoned eon told them I'm a new tenant and the current reading from that date. It was already with eon when we moved in so just continued with the same supplier already set up. The person who installed the smart meter did not leave any card or anything the meter readings that were previously taken has been removed from my account and set back to 00000. like I said, I was not told I had to give meter readings, no information on that no letters etc. I didnt know so did not give one.
    • kels366
    • By kels366 13th Sep 19, 6:51 PM
    • 4 Posts
    • 0 Thanks
    kels366
    • #6
    • 13th Sep 19, 6:51 PM
    • #6
    • 13th Sep 19, 6:51 PM
    My flat is only 1 bedroom and I liveeith my partner. It is just electric no gas. my mum is going to see if she can ring them tomorrow as she does not understand either as to why they think I must pay over nearly 200 a month when I am never home. Don't use tv as don't have the time so onky think that runs constanctly is an undercounter fridge
    .

    sorry very new to this site.
    • Robin9
    • By Robin9 13th Sep 19, 6:56 PM
    • 4,979 Posts
    • 3,248 Thanks
    Robin9
    • #7
    • 13th Sep 19, 6:56 PM
    • #7
    • 13th Sep 19, 6:56 PM
    Mistake number 1 - the tariff when you moved in would have been Eon's Standards (ie expensive tariff)

    From your first bill what was the opening reading ? Are you on E7 in which case there will be 2 readings.

    If Eon will speak to your Mum (they may not as she is not the account holder) ask them what was the meter reading when the old meter was taken



    PS If you never give meter readings expect confusion re your bills


    PPS What is the name of the tariff you are on?
    Last edited by Robin9; 13-09-2019 at 7:05 PM. Reason: Tariff ?
    Never pay on an estimated bill
    • BoxerfanUK
    • By BoxerfanUK 13th Sep 19, 7:03 PM
    • 510 Posts
    • 412 Thanks
    BoxerfanUK
    • #8
    • 13th Sep 19, 7:03 PM
    • #8
    • 13th Sep 19, 7:03 PM
    Kels, if your mum understands these things better than you and wants to phone EON just ring them up with your mum next to you and request that it is noted on their system that you authorise your mum to speak on your behalf on the account. That's what my daughter did with me and EON now accept calls from me for her account.
    • Robin9
    • By Robin9 16th Sep 19, 7:24 AM
    • 4,979 Posts
    • 3,248 Thanks
    Robin9
    • #9
    • 16th Sep 19, 7:24 AM
    • #9
    • 16th Sep 19, 7:24 AM
    How did your mum/you get on when you spoke to Eon ?
    Never pay on an estimated bill
    • Talldave
    • By Talldave 16th Sep 19, 9:48 AM
    • 460 Posts
    • 269 Thanks
    Talldave
    How is the flat heated? (If storage heaters, do you know how to use them?)

    How is water heated? Is there an immersion heater switched on 24/7?
    • spiro
    • By spiro 16th Sep 19, 9:54 AM
    • 6,056 Posts
    • 2,916 Thanks
    spiro
    I know people don't always read them but your T&Cs will have almost certainly stated that you must submit meter readings twice a year as a minimum.
    The bills you will have received will have also made it obvious it was based on an Estimated reading and quite often the supllier sill add a note suggesting you submit one.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
  • E.ON Company Representative: Malc
    E.ON Electricity Meter
    Hello, I need some help I feel like my electric bills are going to be the death of me soon.
    I was originally paying 57 a month direct debit for my electric. I didn't realise I had to give meter readings as they never informed me of this, baring in mind it's my first flat.I had a bill come through saying I have an outstanding balance of 328...
    I have been in this flat for about a year now. At first they were just estimating my usage so I gave them the meter reading and they said It is correct. So they said they have estimated I use 95 a month for electric so said if I pay 103 a month them the 95 is for my current usage and the rest is to pay of the debt (48months).

    Yes I know that I don't use anywhere near that amount seen as me and my partner work full time and are barely ever home.
    So I decided to get a smart meter put in. I can see clearly what I am using now, brilliant. However, she said over the last 3 days I have used 24. Despite my meter reading telling me I have only used 3.78 in the last 3 days. So I asked how she got that amount when clearly my smart meter is telling me what I am using. She then came up with 5 a day for the last 3 days however, it was officially put in at 5pm on the 10th ot is now 7pm on the 13th so how we can use that much a day in that period I don't know. She said she will write a complaint for me because ididnt understand why my smart meter was clearly drastically wrong by miles.... She was then putting me through to a manager. However she hung up, i rang back and spoke to someone else. this new person told me no notes were made and a complaint was more filed.This person told me I use 3 at night and 4 in the day so let's say 7 a day in total for 28 days is 196!!

    I thought that the smart meter was to tell you what you are using... but I am wrong aparently. Surely this is wrong when my friend had a smart meter with edf and she has only used 11 this month and pays exactly what it says and She has a 3 bedroom house amd pays maximum of about 40 a month.

    iam now in debt I can't even afford to eat properly because they keep raising the bill. Are they having me on, please help me.
    Thank you
    Originally posted by kels366
    When i moved in I phoned eon told them I'm a new tenant and the current reading from that date. It was already with eon when we moved in so just continued with the same supplier already set up. The person who installed the smart meter did not leave any card or anything the meter readings that were previously taken has been removed from my account and set back to 00000. like I said, I was not told I had to give meter readings, no information on that no letters etc. I didnt know so did not give one.
    Originally posted by kels366
    My flat is only 1 bedroom and I liveeith my partner. It is just electric no gas. my mum is going to see if she can ring them tomorrow as she does not understand either as to why they think I must pay over nearly 200 a month when I am never home. Don't use tv as don't have the time so onky think that runs constanctly is an undercounter fridge
    .

    sorry very new to this site.
    Originally posted by kels366

    Hello kels366 and welcome to the Forums.

    It's good you've had a smart meter fitted. This will help stop estimated bills. It sounds like the lack of meter readings before the smart meter was fitted led to a series of under-estimated bills.

    This will have caused a catch-up bill once we had accurate readings and left a debt on the account. These catch-ups can come as a shock as they lump more usage than would be expected into a shorter period of time. Keep talking to us about a payment plan to spread the debt over a more manageable period.

    Some good advice on here already - thanks all. As Robin9 says, it's likely we'll have started you on our standard tariff. This has no restrictions leaving you free to change tariff/supplier without penalty. There are more competitive deals around both with us and with the other suppliers. Pop your details on to the independent Price Comparison sites to see what's available.

    As Ectophile says, to work out how much your electricity is costing please use the unit rate and the actual usage. You'll need to add the daily standing charge and VAT.

    Monitors don't include VAT. Depending on the type of monitor, some don't include the standing charge. We're working to put this right. Also, if you've a two-rate Economy 7 meter, the display will only show the reading currently being used. When the usage changes to day/night the reading shown on the display will change too.

    The best way to keep on top of things is by popping readings (from the meter) on to an online account regularly. This will show how much you're spending on electricity. You can also create your own bills if this will help.

    The smart meter will help make sure future bills reflect the amount of electricity being used.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • D_M_E
    • By D_M_E 18th Sep 19, 11:01 AM
    • 2,718 Posts
    • 72,651 Thanks
    D_M_E
    A flat - how do you kinow that the meter you are paying for is the actual one supplying your flat?

    Have you checked the serial number on the bill is the same as the one on the actual meter - you might be getting billed for someone else's usage.
    • RelievedSheff
    • By RelievedSheff 18th Sep 19, 11:11 AM
    • 533 Posts
    • 507 Thanks
    RelievedSheff
    My flat is only 1 bedroom and I liveeith my partner. It is just electric no gas. my mum is going to see if she can ring them tomorrow as she does not understand either as to why they think I must pay over nearly 200 a month when I am never home. Don't use tv as don't have the time so onky think that runs constanctly is an undercounter fridge
    .

    sorry very new to this site.
    Originally posted by kels366
    I think you need to not get you mum to do this for you and learn how to do this yourself.

    It is a harsh learning curve admittedly but you need to learn from your mistakes.

    Have you got an immersion heater that has been left on?
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