Best price for heating oil?

CPL Shoreham surpassed expectations and delivered fuel at 10AM this morning - the day after I ordered it for cheaper than I was paying to go locate per litre - if that is not great service then I don't know what is.

Hi

Unfortunately my experience is similar to many quoted above on the last 2 pages. We ordered 1000L of heating oil with Go Locate at the end of September. We were led to believe that the Economy Tariff would mean delivery would take about 2 weeks. They never delivered even after 6 weeks and kept messing us around.

Shortly after placing the order we did receive email confirmation that the order had been accepted and 'routed', also our payment was debited that same day.

Three weeks later I called them to chase them up. They said they had been let down by their usual supplier but they assured us it would be delivered within 2 weeks.
So 2 weeks later, still no delivery, and I called them to chase them up. Again I was told their supplier had let them down (not my problem, use another supplier) and it could take a further "upto 2 weeks, possibly longer, no guarantees". They also offered me a choice: upgrade to the express service, for the princely sum of £45, and supposedly I would be guaranteed delivery within 2 days. I asked to speak to a manager, but was told he was not available. To be honest the customer service was quite poor. Anyway, I said I couldn't afford to pay more money, they should just make sure it's delivered within 2 weeks from then, because we are cold!.
So, another 2 weeks passed and they still didn't deliver, now it was early November.

At this point I did speak to a manager. Basically they refused to guarantee delivery within a further 2 weeks timeframe, or even within a month. They said I should pay more money, for the express, which is bullsh*t. They also said they could cancel and issue a refund.

The problem with cancelling such a purchase - a contract which we have already performed our end of - is that it leaves me out of pocket by approximately £25-£40, depending on how much the cost of heating oil has gone up between September and November. It is not acceptable. Our order was not an option for Go Locate to deliver, it was an obligation for them to deliver. So I told them not to cancel the order.

They have since tired of my calls and have unilaterally cancelled the order. We still have not received our refund, which basically means we have been funding the Go Locate business cashflow, as an unsecured creditor, for almost 2 months. It took them 24 hours to take our money, now it's taking them more than 10 days to refund? that is totally unacceptable, dishonourable.

We have since replaced the heating Oil, with a local contractor, he delivered 2 days later, and although the price had gone up, I ended up paying less than if I'd forked over the £45 extra to Go Locate.

Go Locate are either badly run, useless, or they left me with the feeling that they are possibly operating a scam. In our dealings with them they were dishonourable, breached contract, and breached our consumer rights. Customer service was poor, and that includes with Ben the manager.

I will make a complaint to trading standards if I am not refunded in full (ignoring the opportunity losses) by the end of this month.
I would recommend readers to stay away from Go Locate.

Hi All

I am having such a bad time with Go Locate that I have involved Trading Standards!!

Paid 24th October for fuel. Ran out 14th November. Had to order from another company.

Go Locate refuse to return my calls. Emails contact is pathetic. Promised a refund - still nothing.

I am going to take Civil Action through the Small Claims Court, so anyone wishing to add their experiences will be greatly appreciated!!

So frustrating!! GGRRRRRRR!!! :mad: