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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 11th Feb 14, 4:49 PM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    MSE News: 40 million consumer gripes went unaddressed last year, Ombudsman says
    • #1
    • 11th Feb 14, 4:49 PM
    MSE News: 40 million consumer gripes went unaddressed last year, Ombudsman says 11th Feb 14 at 4:49 PM
    "If you've received an unsatisfactory service from a company, don't let your complaint go unaddressed..."

    Read the full story:

    40 million consumer gripes went unaddressed last year, Ombudsman says



    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

Page 1
    • lincroft1710
    • By lincroft1710 11th Feb 14, 7:23 PM
    • 12,487 Posts
    • 11,123 Thanks
    lincroft1710
    • #2
    • 11th Feb 14, 7:23 PM
    • #2
    • 11th Feb 14, 7:23 PM
    That works out at about 2 per household
    • zenmaster
    • By zenmaster 11th Feb 14, 7:40 PM
    • 3,052 Posts
    • 3,281 Thanks
    zenmaster
    • #3
    • 11th Feb 14, 7:40 PM
    • #3
    • 11th Feb 14, 7:40 PM
    Unsurprising. Moaning is a national pastime.

    What is it the Aussies call us? Oh yes - Whinging Poms.
    • arcon5
    • By arcon5 11th Feb 14, 8:21 PM
    • 13,681 Posts
    • 8,656 Thanks
    arcon5
    • #4
    • 11th Feb 14, 8:21 PM
    • #4
    • 11th Feb 14, 8:21 PM
    Of this 40 million complaints I wonder how many have substance and merit to it.
  • shammyjack
    • #5
    • 11th Feb 14, 8:28 PM
    • #5
    • 11th Feb 14, 8:28 PM
    Of this 40 million complaints I wonder how many have substance and merit to it.
    Originally posted by arcon5
    How many millions of legitmate complaints did consumers not follow through with as they knew that in " The customer is always wrong UK " nothing would be done about them ?
    • minislim
    • By minislim 12th Feb 14, 2:56 PM
    • 345 Posts
    • 209 Thanks
    minislim
    • #6
    • 12th Feb 14, 2:56 PM
    • #6
    • 12th Feb 14, 2:56 PM
    complained to o2 last year about their mid contract price rises.

    as predicted they questioned the "material detriment" to me.

    asked for the deadlock letter to take it to the ombudsman.

    reffered it to the ombudsman

    never heard anything after that.

    chased it up and it turned out they just ignored my complain as they deemed it to be only a small amout of "material detriment"

    but they didnt have the decency to even let me know.

    so even the ombudsman can be useless too.
    • crittertog
    • By crittertog 12th Feb 14, 3:17 PM
    • 186 Posts
    • 57 Thanks
    crittertog
    • #7
    • 12th Feb 14, 3:17 PM
    • #7
    • 12th Feb 14, 3:17 PM
    reffered it to the ombudsman

    never heard anything after that.
    ...
    so even the ombudsman can be useless too.
    Originally posted by minislim
    My experience of Ombudsman Services was not positive - the letters they sent indicated they either didn't properly read or didn't understand what they had been sent, their explanation of the legal points was at odds with legal advice received from solicitors, and the letters they sent had sufficient spelling and grammar mistakes to render parts at best ambiguous.
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