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    • Firefly
    • By Firefly 17th Jul 04, 3:43 PM
    • 2,936Posts
    • 4,206Thanks
    Severn Trent Water - poor service
    • #1
    • 17th Jul 04, 3:43 PM
    Severn Trent Water - poor service 17th Jul 04 at 3:43 PM
    Very long story but Severn Trent put a note through the door to tell me I have a leak in my service pipe!

    Three months later I am still fighting to get proper information from them and to speak to someone knowledgable. Exasperated I wrote a letter of complaint with letter to my MP and OFWAT. It's taken a week but I have a resolution and an offer of 100 compensation from Severn Trent to compensate for poor service.

    It's always worth writing a letter and copying it to higher powers, it can do wonders.

    100 might be nice but I am still left with a leaking service pipe under my concrete floor in my newly refurbished hall with an estimate of 800 to reinstall the water over the top of the floor. >
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