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Good evening
I am currently with Shell Energy and having used a couple of the comparison sites I've quickly realised that I can save some money by switching.
The cheaper tariff for me appears to be the SSE "Exclusive 1 Year Fixed v8" tariff accordingly to the comparisons. I can only appear to find that tariff on the comparison sites - when I visit SSE direct I can only find a basic 1 yr fixed tariff with much higher rates. Is the "Exclusive 1 Year Fixed v8" only available through comparison sites?
The reason I ask is that I can get £100 cashback and £50 Amazon vouchers if I go through SSE direct, I just can't find the tariff on their website anywhere!
The other confusing issue I have is that I appear to have an economy 7 meter but it's being used as a normal meter. The night values have never changed and despite numerous requests for a different meter none of my previous energy suppliers will listen. Its causing a bit of confusion when trying to switch as some providers are asking for the day and night usages but I only have day usages.
Any assistance would be appreciated.
Originally posted by GSDog89
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Follow your supplier's complaint procedure to get your meter attended to to ensure it works correctly, before attempting to switch supplier.
If I understand you correctly,m you should still have 2 registry readings, and your current supplier should be requesting them from you, despite being charged on a single rate tariff. But with your broken meter, one of the registries never changes.
If I have understood you incorrectly, and you really only currently have 1 registry, you will need to get the meter changed to an E7 meter (a charge may apply)
If one of the registries has not worked for a long period of time, how do you know what quantity/percentage of electricity you currently use during the low rate period???
Yes, tariffs exclusively available from comparison sites are not available direct from the supplier.