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  • FIRST POST
    • kalsha
    • By kalsha 6th Dec 18, 3:24 PM
    • 766Posts
    • 384Thanks
    kalsha
    Item selling for more than expected -worried about how to post.
    • #1
    • 6th Dec 18, 3:24 PM
    Item selling for more than expected -worried about how to post. 6th Dec 18 at 3:24 PM
    I listed an item on auction for 5 expecting to go up to about 12 (looking at other completed auctions).

    At the moment it has reached 25 and could go up more.
    I was going to send it normal RM 2nd class and hoped to get covered by POP in case it got lost.

    What would be the best way to post as it could be 25 or more. Is signed for a good idea or waste of 1 or so?
Page 1
    • olgadapolga
    • By olgadapolga 6th Dec 18, 4:53 PM
    • 869 Posts
    • 1,041 Thanks
    olgadapolga
    • #2
    • 6th Dec 18, 4:53 PM
    • #2
    • 6th Dec 18, 4:53 PM
    I listed an item on auction for 5 expecting to go up to about 12 (looking at other completed auctions).

    At the moment it has reached 25 and could go up more.
    I was going to send it normal RM 2nd class and hoped to get covered by POP in case it got lost.

    What would be the best way to post as it could be 25 or more. Is signed for a good idea or waste of 1 or so?
    Originally posted by kalsha
    I'd spend the extra 1. Either RM "Signed for" (covered for up to 50) or courier (with the required insurance).

    I stopped using RM as my first choice when I discovered that they don't always get a signature on delivery. Having said that, RM are getting better at this as recently there have been very few that did not have a signature upon delivery.

    The problems only start when there isn't a signature and the recipient claims not to have received it.
    • theonlywayisup
    • By theonlywayisup 6th Dec 18, 5:00 PM
    • 13,042 Posts
    • 8,838 Thanks
    theonlywayisup
    • #3
    • 6th Dec 18, 5:00 PM
    • #3
    • 6th Dec 18, 5:00 PM
    I'd spend the extra 1. Either RM "Signed for" (covered for up to 50) or courier (with the required insurance).
    Originally posted by olgadapolga
    I would not be changing the carrier. If you have stipulated Royal Mail, then use Royal Mail. Yes, upgrade the service as it's there to cover you not the buyer. But don't change the service provider, certainly without asking the buyer first (but really that can cause all sorts of delays)....

    I stopped using RM as my first choice when I discovered that they don't always get a signature on delivery. Having said that, RM are getting better at this as recently there have been very few that did not have a signature upon delivery.

    The problems only start when there isn't a signature and the recipient claims not to have received it.
    Originally posted by olgadapolga
    You don't need a signature, you only need a proof of delivery and if you use Click & Drop you will get that free of charge - assuming it's a parcel and not a letter size.

    You can decide you need additional insurance, in which case you could look at Royal Mail Tracked (on click and drop - it should appear) or Signed For, or Special Delivery but do not pay for a signature for something under 750 as it isn't needed.
    • kalsha
    • By kalsha 6th Dec 18, 6:00 PM
    • 766 Posts
    • 384 Thanks
    kalsha
    • #4
    • 6th Dec 18, 6:00 PM
    • #4
    • 6th Dec 18, 6:00 PM
    Thank you for your replies. Yes I will stick to RM as it is easier for me and get the signed for postage.
    Since it is not mentioned in my listing, should I inform the buyer that it will be signed for so someone needs to be around to receive the parcel?
    • theonlywayisup
    • By theonlywayisup 6th Dec 18, 6:32 PM
    • 13,042 Posts
    • 8,838 Thanks
    theonlywayisup
    • #5
    • 6th Dec 18, 6:32 PM
    • #5
    • 6th Dec 18, 6:32 PM
    Thank you for your replies. Yes I will stick to RM as it is easier for me and get the signed for postage.
    Since it is not mentioned in my listing, should I inform the buyer that it will be signed for so someone needs to be around to receive the parcel?
    Originally posted by kalsha
    Are you able to change the postage method on the listing - I don't do auctions so am not sure of what changes you can make and when....if you can change the method now.
    • kalsha
    • By kalsha 6th Dec 18, 6:54 PM
    • 766 Posts
    • 384 Thanks
    kalsha
    • #6
    • 6th Dec 18, 6:54 PM
    • #6
    • 6th Dec 18, 6:54 PM
    No, I can't change that once there are bids on it.
    • theonlywayisup
    • By theonlywayisup 6th Dec 18, 7:09 PM
    • 13,042 Posts
    • 8,838 Thanks
    theonlywayisup
    • #7
    • 6th Dec 18, 7:09 PM
    • #7
    • 6th Dec 18, 7:09 PM
    Have you got a C&D account or can you open one, you can then see if you've got RMT on your account, that will give you insurance to 50 without the need for a signature *thus keeping the service the same in effect.
    • BargainJunky
    • By BargainJunky 7th Dec 18, 8:35 AM
    • 1,408 Posts
    • 896 Thanks
    BargainJunky
    • #8
    • 7th Dec 18, 8:35 AM
    • #8
    • 7th Dec 18, 8:35 AM
    Whenever I list something on Ebay I always put a little comment in the listing saying should the item sell for more than 20 it will be sent signed for at no additional cost to the buyer.
    • martinthebandit
    • By martinthebandit 7th Dec 18, 8:44 AM
    • 3,670 Posts
    • 6,301 Thanks
    martinthebandit
    • #9
    • 7th Dec 18, 8:44 AM
    • #9
    • 7th Dec 18, 8:44 AM
    Thank you for your replies. Yes I will stick to RM as it is easier for me and get the signed for postage.
    Since it is not mentioned in my listing, should I inform the buyer that it will be signed for so someone needs to be around to receive the parcel?
    Originally posted by kalsha
    I would take into account what feedback the buyer has before deciding on postage, a goodly amount and 100% positive I don't think I would change the postage, poor feedback and high bidding would ring some alarm bells for me though.

    If you don't find joy in the snow,
    remember you'll have less joy in your life


    ...but still have the same amount of snow!
    • MarkN88
    • By MarkN88 7th Dec 18, 9:51 AM
    • 276 Posts
    • 122 Thanks
    MarkN88
    Since you are going to be making more than you thought which is great I would definitely pay the extra 1 for the signed for with Royal Mail.

    This happened to me a few weeks back and I just informed the winning bidder because it had sold for more than expected I would be upgrading the postage from second class normal to signed for at no extra cost to him so a signature would be required.
    • theonlywayisup
    • By theonlywayisup 7th Dec 18, 10:31 AM
    • 13,042 Posts
    • 8,838 Thanks
    theonlywayisup
    Since you are going to be making more than you thought which is great I would definitely pay the extra 1 for the signed for with Royal Mail.

    This happened to me a few weeks back and I just informed the winning bidder because it had sold for more than expected I would be upgrading the postage from second class normal to signed for at no extra cost to him so a signature would be required.
    Originally posted by MarkN88
    I would probably ask you to cancel then as I live a good 20 mile round trip from my delivery office and certainly wouldn't be home to take a delivery - I don't have near neighbours either so it couldn't be left. Hopefully the buyer will be agreeable if the OP does this. The best option would be RMT as no signature is needed and compensation value is higher than standard first/second class.
    • kalsha
    • By kalsha 7th Dec 18, 11:00 AM
    • 766 Posts
    • 384 Thanks
    kalsha
    Whenever I list something on Ebay I always put a little comment in the listing saying should the item sell for more than 20 it will be sent signed for at no additional cost to the buyer.
    Originally posted by BargainJunky
    That is a brilliant idea! I will have to do that from now on.
    • kalsha
    • By kalsha 7th Dec 18, 11:03 AM
    • 766 Posts
    • 384 Thanks
    kalsha
    Just another question - nothing to do with the above mentioned item.

    If an item sells for 22 and I have POP and it goes missing, when I claim from RM, will they reject the whole claim as it is over 20 limit or will they reimburse 20 and my loss would be 2? Does anyone know?
    • theonlywayisup
    • By theonlywayisup 7th Dec 18, 11:37 AM
    • 13,042 Posts
    • 8,838 Thanks
    theonlywayisup
    Just another question - nothing to do with the above mentioned item.

    If an item sells for 22 and I have POP and it goes missing, when I claim from RM, will they reject the whole claim as it is over 20 limit or will they reimburse 20 and my loss would be 2? Does anyone know?
    Originally posted by kalsha
    Assuming it's an item which they cover then they cover you up to the amount of compensation taken, in this case 20, plus the cost of the service.
    • martindow
    • By martindow 7th Dec 18, 11:45 AM
    • 7,878 Posts
    • 4,529 Thanks
    martindow
    I would probably ask you to cancel then as I live a good 20 mile round trip from my delivery office and certainly wouldn't be home to take a delivery - I don't have near neighbours either so it couldn't be left.
    Originally posted by theonlywayisup
    Don't you have the same problem for any parcel too big to go through a letterbox - signature needed or not?
    • theonlywayisup
    • By theonlywayisup 7th Dec 18, 12:04 PM
    • 13,042 Posts
    • 8,838 Thanks
    theonlywayisup
    Don't you have the same problem for any parcel too big to go through a letterbox - signature needed or not?
    Originally posted by martindow
    No. For items that don't need a signature the postie will leave in a safe place. It's items that need a signature that cause the issue. Therefore anyone advertising SF gets the swerve. My postie is quite happy to leave non signature parcels in a safe place but he won't leave them unsigned. I am quite happy with the arrangement.
    • ballisticbrian
    • By ballisticbrian 7th Dec 18, 12:47 PM
    • 3,571 Posts
    • 2,017 Thanks
    ballisticbrian
    No. For items that don't need a signature the postie will leave in a safe place. It's items that need a signature that cause the issue. Therefore anyone advertising SF gets the swerve. My postie is quite happy to leave non signature parcels in a safe place but he won't leave them unsigned. I am quite happy with the arrangement.

    As upgrading the service is something I do daily, I would say that well under 1% of customers complain when you do it if not a fraction of 1%. Having said that, when I used to live in an extremely remote area, the post man used to write "thank you!" on all our signed for and put them through the letter box.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • theonlywayisup
    • By theonlywayisup 7th Dec 18, 1:04 PM
    • 13,042 Posts
    • 8,838 Thanks
    theonlywayisup
    As upgrading the service is something I do daily, I would say that well under 1% of customers complain when you do it if not a fraction of 1%. Having said that, when I used to live in an extremely remote area, the post man used to write "thank you!" on all our signed for and put them through the letter box.
    Originally posted by ballisticbrian
    Upgrading isn't an issue. It's using Signed For that's the issue for us. Unless you mean adding SF is your upgrade? In which case I would be that 1%. SF has never been a service I like - certainly with free POD for parcels now it's really only needed for enhanced compo and that is for the benefit of the seller not the buyer. I see no upgrade in SF for a buyer.

    As I said, hopefully the op's buyer won't have an issue with whatever service the op choses.
    • Archergirl
    • By Archergirl 8th Dec 18, 3:40 PM
    • 1,242 Posts
    • 721 Thanks
    Archergirl
    Can you use tracked instead? Don't think they need to be signed for
    • theonlywayisup
    • By theonlywayisup 8th Dec 18, 4:02 PM
    • 13,042 Posts
    • 8,838 Thanks
    theonlywayisup
    Can you use tracked instead? Don't think they need to be signed for
    Originally posted by Archergirl
    Have you got a C&D account or can you open one, you can then see if you've got RMT on your account, that will give you insurance to 50 without the need for a signature *thus keeping the service the same in effect.
    Originally posted by theonlywayisup
    Already suggested.
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