Resolver how can I check they have received the message

guyrws · 30 September 2016 at 11:07AM

Hello,

Ive used Resolver several times with great success but this time I'm trying it with my local District Council and they are just not replying.

How can I check they have received the messages please?

Cheers Guy.

John_Gray · 30 September 2016 at 12:16PM

You can't, short of ringing up the appropriate department.

Read Receipts or Delivery Receipts have to be requested by you, and allowed by the recipient. A District Council would probably disallow all forms of receipt.

guyrws · 30 September 2016 at 2:44PM

Hi,

They have just woken up. Typical, nothing for 21 days then, after I escalated the case and rattled their cage again lots of replies.

The only problem is the names for the staff that Resolver have are out of date. Is there a way to updated the systems information?

Cheers, Guy.

agrinnall · 1 October 2016 at 9:47AM

guyrws wrote: »

The only problem is the names for the staff that Resolver have are out of date. Is there a way to updated the systems information?

I found this with a complaint I was making (the named person had left the company 2 years before), I contacted Resolver through the site and they made an update (it took a few days, and 2 attempts before they got it right).

guyrws · 11 October 2016 at 6:35AM

Hello,

You say

agrinnall wrote: »

I contacted Resolver through the site

"through the site" where exactly please?

Cheers, Guy.

agrinnall · 11 October 2016 at 8:43AM

guyrws wrote: »

Hello,

You say

"through the site" where exactly please?

Cheers, Guy.

There's a Contact Us link at the bottom of the page.

Resolver how can I check they have received the message

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