Whoops this is what I found but it says it is only 'informal guidelines' for applying the regulations:
http://ec.europa.eu/transport/passengers/air/doc/2011_ash-cloud-crisis-guidelines-for-interpretation.pdf
''
These informal guidelines are aimed at helping the competent national enforcement bodies to fix a common application of (EC) regulation 261/2004 under the very specific and exceptional circumstances directly linked to the eruption of the volcano in Iceland, in order to ensure harmonised enforcement of the Regulation.''
and this bit I see as useful for those who were NOT helped or advised at all and felt they had no choice but to make their own way home:
''6.
Article 8.1 states, "Where reference is made to this Article, passengers shall be offered the choice…”
The costs linked to the assistance and the rerouting borne by the passenger in case of lack of direct assistance/rerouting must, in principle, be totally or partially reimbursed by the carrier. However where an air carrier can demonstrate that it has sought to contact a passenger and to provide the assistance required by Article 8, but a passenger has nonetheless made his own assistance and rerouting arrangements, then a NEB may conclude that the air carrier is not responsible for the additional costs the passenger may have incurred, and that reimbursement of the ticket price was implicitly the passenger's choice.''
So when a pax was forced to make their own arrangements where there was a complete lack of direct assistance/rerouting, these Guidelines tell NEBs that in principle, airlines must partially or totally reimburse any 'costs linked'. As I read this, they only made an 'informed choice' if they were given assistance and advice that told them they were making such a choice.
Stand up and be counted, RyanAir, Easyjet, Monarch and others!
PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
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