Has anyone ordered from lightinthebox?

I would advise anyone to steer clear of LightInTheBox.

I have ordered a wedding jacket and a few other stuff from them and paid for the fastest delivery which said would be 9-11 days. they then sent me an email in which they said i would recieve my order on the 10th March that is 5 days after my wedding and a total of 30 days to recieve my order!!

I emailed them to find out why it would take so long and got no reply so i email again and again, a total of four emails were sent and they still have not got back to me.

they have a live chat option on their site but all it gives you is another email address. useless!!

They have also had the cheek to send me a customer satisfaction survey..... Really!!!

Thank god i paid through paypal as have now put in a dispute.

:mad::mad::mad::mad:

To anyone thinking of using Light in the Box, I really would advise against it.

It's not a scam and I think that they probably do produce good quality dresses relative to the price from what a lot of people have said.

However, their service is anything but professional.

I ordered a dress nearly two months before the event at which I was planning to wear it and was given an estimated delivery date when I paid. When the delivery date came and went, I sent a message to customer service via their website. I got a reply the next day saying that due to unforseen circumstances the production on my dress had been delayed and that it would not be completed and shipped until after the date of the event. The fact that I had to find out for myself rather than them getting in touch with me to explain the situation did suggest rather that my order had got lost in a backlog somewhere. When I sent back a fairly firm response, they seemed to get very worried (which also make you wonder how legit the whole set up really is) and offered either a discount on the dress or a full refund. I opted for the latter which came through within the week.

Clearly I was luckier than some people in getting my refund straight away, some people have had good experiences with the site, and the company is very keen to resolve any issues, albeit in a slightly unprofessional way. I think that they may be working beyond capacity and clearly can't guarantee the service advertised on their website.

If you do use Light in the Box, I would recommend that you pay through paypal (and get an account on there rather than just using it to pay as a one off) so that it's easier to follow up your payment and get a refund, and leave at least 3 months before any special event you were planning to wear the dress for in case there are any delays and save yourself some stress.

As some people on this thread have suggested, if you're in the UK it might be worth ordering a ready made dress from a US site rather than one made to order from China. I found a really good deal with an American company after my order with Light in the Box fell through, and paid only £20 for delivery which took just three days. Sometimes it's just better to have the peace of mind that you're dealing with a 100% reliable company with a good track record with customer service.

Watch out for this company they don't make it clear that you have to pay all import duties on the good when they arrive which was over 50% of the cost of the order so it would have been cheaper to get it from the UK in the end

I ordered a dress from LITB back in January and was really happy with the quality so decided to buy another for my work summer ball.

It came a couple of weeks ago and was really badly made, the front was longer than the back, it was frayed in places, hadn't been hemmed - absolutely awful.

I let them know about this and they said they required photo's - a day later they sent me a message saying if I hadn't replied to theiremail within 48 hours they would close my enquiry. I sent an email that same day with photos - no repsonse.

I then sent another chaser email about 2 days later - again nothing and they've closed my enquiry.

I submitted another enquiry - again no response. I then tried to submit a review which was truthful but not rude in any way - you won't be surprised to hear it hasn't made it onto their page as they apparently only post positive reviews full of praise.

I'm massively disappointed as I would have been a very good customer and am now stuck with a £125 quid dress which I can't wear.

Do not buy - you might be lucky once.....