Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • dazlet
    • By dazlet 22nd Oct 18, 10:53 PM
    • 2Posts
    • 1Thanks
    dazlet
    TalkTalk Voucher Problems
    • #1
    • 22nd Oct 18, 10:53 PM
    TalkTalk Voucher Problems 22nd Oct 18 at 10:53 PM
    It seems that TalkTalk are having problems with fulfilling voucher promotions. There’s quite a few posts and complaints building up on their billing forum.

    I moved over from Plusnet using a promotion here on MSE. The voucher hasn’t been forthcoming and the email provided for queries on the promotion (uk-talktalkvouchers@awin.com) never gets answered.

    On a separate issue, I moved from Plusnet but despite being reassured that my account with them has been closed they’ve attempted to charge me for a service I no longer have every month for the last three months. They don’t seem to be able to get a grip on their billing system.

    Darren
Page 2
    • marcusprisoner
    • By marcusprisoner 6th Feb 19, 10:26 AM
    • 16 Posts
    • 2 Thanks
    marcusprisoner
    LATEST UPDATE ,via twitter ,talkltalk support team are ordering my voucher and i should get an email soon ,,iil keep this updated...
    • jacko122436
    • By jacko122436 6th Feb 19, 5:01 PM
    • 6 Posts
    • 1 Thanks
    jacko122436
    Just to update, as i got no response from the email address given to chase this up i used the email

    uk-questions@awin.com and got a response and voucher, just for anyone else struggling.
    • TalkTalk
      Verified User verified user
    • By TalkTalk Verified User verified user 7th Feb 19, 11:18 AM
    • 1,942 Posts
    • 330 Thanks
    TalkTalk
    Hi Mattvinter,

    I'm sorry to hear about the problems you're having claiming your cash back voucher. If you drop my team a DM via Twitter (@TalkTalk) or on our Online Community, we can get this looked into for you.

    Jo - TalkTalk Social Team
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • marcusprisoner
    • By marcusprisoner 10th Feb 19, 8:06 AM
    • 16 Posts
    • 2 Thanks
    marcusprisoner
    still waiting ,no emails,no vouchers ,have emailed AWIN AGAIN, contacted talktalk via twitter again ,will keep link updated....
    • marcusprisoner
    • By marcusprisoner 12th Feb 19, 7:10 PM
    • 16 Posts
    • 2 Thanks
    marcusprisoner
    yet another day has passed with zero correspondance from talktalk support team or AWIN team ,,this has been going on for 3 weeks now !
    • TalkTalk
      Verified User verified user
    • By TalkTalk Verified User verified user 14th Feb 19, 10:12 AM
    • 1,942 Posts
    • 330 Thanks
    TalkTalk
    Hi marcusprisoner,

    Please contact our team on twitter if you need any further help.

    Thanks
    Emma - TalkTalk Social Team
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • marcusprisoner
    • By marcusprisoner 14th Feb 19, 10:18 AM
    • 16 Posts
    • 2 Thanks
    marcusprisoner
    i have had response on twitter and i should recieve my voucher within 3 weeks
    • Babycakes
    • By Babycakes 16th Feb 19, 12:17 PM
    • 220 Posts
    • 77 Thanks
    Babycakes
    I feel like the victim of a scam. I switched to Talktalk in November 2018 and was told that I would get a £60 voucher in 90 days. However, I have heard nothing back since then and no responses to my emails.

    Here is a copy of the sign-up email:

    To make sure you don't miss your voucher, please add no-reply@giftcloud.com to your safe sender list.Can't see this email? Click here












    Thank you for submitting your email address to get a
    £60 voucher when you choose TalkTalk's Fast Broadband, now £17 per month


    Please note that the voucher will be emailed to you within 90 days from the purchase date. If you have any questions, please read the terms and conditions below before emailing customer support.

    If you haven’t done so already, please complete your order online using the link below to ensure you receive your voucher.



    GET STARTED





    You will receive your voucher once you have completed your order and this purchase has been validated by TalkTalk.
    Details of how to receive your gift will be sent to the email address provided within 90 days from your original purchase date.


    Terms and Conditions
    1. £60 voucher when you choose TalkTalk's Fast Broadband through this link between 16/11/2018 - 29/11/2018
    2. Reward vouchers are only available for online purchases made though this voucher sign-up page on this link or the “An update on your gift” email from no-reply@giftcloud.com. Orders completed on the phone or via web chat are not eligible.
    3. This offer is only valid for new TalkTalk customers on products specified. TV options are excluded from this offer.
    4. It will take up to 90 days after the original purchase date for your purchase to be verified as eligible for a voucher. We strongly recommend letting this 90-day period pass before querying the status of your voucher.
    5. You can redeem the voucher at one of the following stores: Amazon.co.uk, Argos, Tesco, Ticketmaster
    6. TalkTalk holds the right to withdraw this offer if we believe that the terms of the offer are being abused in any way.
    7. Customers can only receive their reward voucher if their line has been activated.
    8. Customers who cancel their order will not be eligible for a reward voucher.
    9. This offer may be withdrawn or amended at any time.
    10. This Promotion cannot be combined with any other voucher, offer, discount or promotion code and may not be redeemed for cash. If this is used alongside another offer or discount you will not be eligible for the offer.
    11. You will be emailed instructions on how to choose your Reward 90 days within your purchase. After receiving the instructions, you will have 3 months to claim your Reward by sending it to your email or mobile phone.
    12. Only one Reward will be delivered per person.
    13. Please check the redemption instructions and terms and conditions of your chosen Reward before making your choice.
    14. Rewards should be treated like cash and kept securely. They cannot be replaced if lost or stolen
    15. Please see Amazon.co.uk terms here - https://www.amazon.co.uk/b?ie=UTF8&node=14235247031
    16. If you have any questions or have not received your voucher 90 days after your purchase date, please contact uk-talktalkvouchers@awin.com



    If you have any questions about this offer, please contact uk-talktalkvouchers@awin.com



    This email was sent to bob.jolly.123@gmail.com. Your email will only be used to communicate to you about how to get your reward. It will not be stored or used for any other purpose.


    • marcusprisoner
    • By marcusprisoner 16th Feb 19, 5:36 PM
    • 16 Posts
    • 2 Thanks
    marcusprisoner
    yes that is the same script that i recieved when signing up to talkltalk via MSE ,,BABYCAKES i will keep this thread going and will update as soon as i recieve the voucher ,will also update after 3 weeks from the date i was assured i would have recieved the voucher IF it doesnt happen,,,cheers
    Last edited by marcusprisoner; 23-02-2019 at 8:17 AM.
    • marcusprisoner
    • By marcusprisoner 25th Feb 19, 12:52 PM
    • 16 Posts
    • 2 Thanks
    marcusprisoner
    recieved my voucher today in my email inbox,great news
    • Iwillbedebtfree
    • By Iwillbedebtfree 12th Mar 19, 12:02 PM
    • 13 Posts
    • 17 Thanks
    Iwillbedebtfree
    Another one
    I am also in this unfortunate club.

    I signed up in Oct 2018 so should’ve had my voucher in Jan 2019... nothing came, I emailed the uk-talktalkvouchers@awin.com. Got no response.

    Did an online search and found this forum.

    Based on the advice posted but others here (thanks) I have signed up to Twitter so I could DM Talk Talk there.

    I will let you know what happens.
    • marcusprisoner
    • By marcusprisoner 12th Mar 19, 1:45 PM
    • 16 Posts
    • 2 Thanks
    marcusprisoner
    good luck they got mine sorted ,im sure you will get yours too,just keep this forum and the twitter account live,,i went for tesco voucher works well
    • Iwillbedebtfree
    • By Iwillbedebtfree 29th Mar 19, 4:25 PM
    • 13 Posts
    • 17 Thanks
    Iwillbedebtfree
    Success
    Just popping back to say I received my email to choose a gift card today. I followed the link, picked one and it was emailed to me instantaneously.
    Thanks Marcusprisoner, for the advice
    and, thumbs up to TalkTalk Twitter Team
    • gerard1945
    • By gerard1945 15th Nov 19, 12:01 PM
    • 9 Posts
    • 1 Thanks
    gerard1945
    RE Baycakes statement...
    I too have been sent on a merry go round trip with talktalk reward voucher, contacted customer services over my account, joined reward scheme in march 19 with promise of £60.00 reward,contacted again 7.5.19 promises,, contacted again 22.7.19 promises,, contacted again 25.8.19 was disconnected by customer services ,phoned 27.8.19, spoke to Lunar, no results..phoned again 28.8.19 spoke to Trevor promises but no results..contacted Christoffer on text chat 3.11.19 was disconnected,i will not be renewing my contract, i have not had any problems with my broadband or phone
    • TalkTalk
      Verified User verified user
    • By TalkTalk Verified User verified user 15th Nov 19, 2:56 PM
    • 1,942 Posts
    • 330 Thanks
    TalkTalk
    Hi gerard1945,

    I'm sorry to hear about the problems you're having claiming your cash back voucher. If you drop my team a DM via Twitter (@TalkTalk) or on our Online Community, we can get this looked into for you.

    Jo - TalkTalk
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • TalkTalk
      Verified User verified user
    • By TalkTalk Verified User verified user 18th Nov 19, 4:36 PM
    • 1,942 Posts
    • 330 Thanks
    TalkTalk
    Hi gerard1945,

    No problem at all, are you able to inbox us here on this platform? Alternatively, you can also register and post on our Online Community and we can look into this for you there.

    Thanks,
    Becky - TalkTalk Social Team
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • gerard1945
    • By gerard1945 26th Nov 19, 12:30 PM
    • 9 Posts
    • 1 Thanks
    gerard1945
    Hi Becky,

    i replied to this message via Quick reply stating Name , Address Etc..
    i have not had a reply to my quick reply message is there a problem,
    Robert Hughes
    • gerard1945
    • By gerard1945 30th Nov 19, 10:59 AM
    • 9 Posts
    • 1 Thanks
    gerard1945
    it is now the 30th of November 2019, i have not had a reply by TalkTalk to my last two reply messages the last one dated the 26.11.19,is there some major problem with
    customer services that i have been neglected?
    Rob Hughes
    • gerard1945
    • By gerard1945 4th Dec 19, 11:52 AM
    • 9 Posts
    • 1 Thanks
    gerard1945
    message to Becky
    Hello Becky, i do not know what has happened as i have not had any correspondance, but today my reward voucher arrived in my e-mail box, so all i can say is thank you, just arrived in time for Xmas , thank you and merry xmas to you all
    Rob Hughes
    • TalkTalk
      Verified User verified user
    • By TalkTalk Verified User verified user 5th Dec 19, 3:43 PM
    • 1,942 Posts
    • 330 Thanks
    TalkTalk
    Hi gerard1945,

    My apologies for the delay in getting back to you, I'm so pleased to hear that you've received the voucher

    Thank you for taking the time to let us know and please don't hesitate to get in touch if there's anything further you need.

    Thanks,
    Becky - TalkTalk Social Team
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

251Posts Today

1,825Users online

Martin's Twitter